Kofax Product Support Eligibility Matrix

Refer to the Support Overview & Options Web page for more detailed information regarding each product line's available support.

PRODUCT	Certification Available	Telephone Support	Web Support	Fee-Based
Kofax Capture Products Available Support *
Kofax Capture (includes Kofax Capture Network Server)	Yes	Yes	Yes	Maintenance
Kofax Capture Advanced Reports	No	Yes	Yes	Maintenance
Kofax Import Connector	No	Yes	Yes	Maintenance
Kofax Capture Import Connector - Advanced Email and Fax	No	Yes	Yes	Maintenance
Kofax Capture Import Connector - Fax	No	Yes	Yes	Maintenance
Kofax Capture Import Connector - Folder	No	Yes	Yes	Maintenance
Kofax Capture Import Connector - Web Services	Yes	Yes	Yes	Maintenance
Kofax e-Transactions	Yes	Yes	Yes	Maintenance
Kofax Export Connectors (Release Scripts)	No	Yes	Yes	Maintenance
Kofax Mobile Capture	No	Yes	Yes	Maintenance
Kofax Monitor	No	Yes	Yes	Maintenance
Kofax Transformation Modules	Yes	Yes	Yes	Maintenance
Kofax Business Interaction Server	No	Yes	Yes	Maintenance
Kofax Front Office Server	No	Yes	Yes	Maintenance
INDICIUS	Yes	Yes	Yes	Maintenance
Kofax DotImage
Kofax DotImage Enterprise Edition	No	Yes	Yes	Maintenance
Kofax Image Processing Products Available Support
Kofax Express	No	Yes	Yes **	Maintenance
Kofax VRS	No	Yes	Yes	Pay-Per-Case
Kofax Desktop	No	No	No ****	N/A
Kofax ImageControls Toolkit	No	Yes	Yes	Pay-Per-Case
Kofax Business Communications (TOPCALL) Products Available Support ***
TOPCALL Model 305	No	Yes	Yes	Maintenance
TOPCALL Model 350	No	Yes	Yes	Maintenance
Kofax Communication Server / TOPCALL Client Package	No	Yes	Yes	Maintenance
Kofax Communication Server / TOPCALL Link Package	No	Yes	Yes	Maintenance
Kofax Communication Server / TOPCALL Server Package	No	Yes	Yes	Maintenance
Kofax BPM Products Available Support
Kofax TotalAgility	No	Yes	Yes	Maintenance
Kofax MarkView Products
MarkView Financial Process Automation Suite	Training	No	Yes	Maintenance

*Kofax recommends that Capture product customer's that are not Certified Solution Providers contact their CSP for support. If you do not know who you purchased your Capture products from or who your CSP is, please contact Kofax Sales Support and they will help you to determine who you can contact for technical support.

**Product registration and a current maintenance contract is required for Kofax Express telephone and Web-based technical support.

***A current maintenance contract is required for all Kofax Business Communications (TOPCALL) product's telephone and Web-based technical support.

****Support for the Kofax Desktop product is available via the Kofax Desktop Forum. Click here to reach the Kofax Desktop Forum.