Refer to the Support Overview & Options Web page for more detailed information regarding each product line's available support.
PRODUCT |
Certification
Available |
Telephone Support |
Web (WIMS) Support |
Kofax Capture Products Available
Support * |
|||
| Kofax Capture (includes Kofax Capture Network Server) | Yes |
Yes |
Yes |
| Kofax Capture Import Connector - Web Services | Yes |
Yes |
Yes |
Ascent Capture
Products Available
Support * |
|||
| Ascent Capture | Yes |
Yes |
Yes |
| Ascent Capture Internet Server | Yes |
Yes |
Yes |
| Ascent Collection Server | Yes |
Yes |
Yes |
| Ascent Fax | No |
Yes |
Yes |
| Ascent Xtrata | No |
Yes |
Yes |
| Ascent Advanced Forms | Yes |
Yes |
Yes |
| Ascent Xtrata Pro | Yes |
Yes |
Yes |
| Release Scripts | No |
Yes |
Yes |
| Adobe® LiveCycle™ Barcoded Forms for Ascent Capture | No |
Yes |
Yes |
| INDICIUS | Yes |
Yes |
Yes |
| Kofax Business Interaction Server | No |
Yes |
Yes |
Image
Processing Products Available
Support |
|||
| Adrenaline Boards/Runtimes | No |
Yes |
Yes |
| VRS | No |
Yes |
Yes |
| Capio | No |
Yes |
Yes |
| ImageControls Toolkit | No |
Yes |
Yes |
| Document Scan Server | No |
Yes** |
Yes** |
TOPCALL Products Available
Support***
|
|||
 TOPCALL Branchbox |
No |
Yes |
Yes |
| TOPCALL Model 21X | No |
Yes |
Yes |
| TOPCALL Model 22X | No |
Yes |
Yes |
| TOPCALL Model 28X | No |
Yes |
Yes |
| TOPCALL Model 295 | No |
Yes |
Yes |
| TOPCALL Model 300 | No |
Yes |
Yes |
| TOPCALL Model 301 | No |
Yes |
Yes |
| TOPCALL Model 304 | No |
Yes |
Yes |
| TOPCALL Model 305 | No |
Yes |
Yes |
| TOPCALL Client Package | No |
Yes |
Yes |
| TOPCALL Link Package | No |
Yes |
Yes |
| TOPCALL Server Package | No |
Yes |
Yes |
Other
Product Support Details |
|||
| Ascent Scribe | See Knowledgebase article | ||
*Kofax recommends that Kofax Capture / Ascent Capture product customer's that are not Certified Solution Providers contact their CSP for support. If you do not know who you purchased your Ascent products from or who your CSP is, please contact Kofax Inside Sales Support and they will help you to determine who you can contact for technical support.
**Product registration and a current maintenance contract is required for Document Scan Server Telephone and Web-based Technical Support.
***A current maintenance contract is required for all TOPCALL product's Telephone and Web-based Technical Support.
Click on the links below to access the Kofax product's End of Sale and End of Support announcement.
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