Kofax Product Support Eligibility Matrix

Refer to the Support Overview & Options Web page for more detailed information regarding each product line's available support.

PRODUCT
Certification Available
Telephone Support
Web Support
Fee-Based
Kofax Capture Products Available Support *
Kofax Capture (includes Kofax Capture Network Server)
Yes
Yes
Yes
Maintanence
Kofax Capture Advanced Reports
No
Yes
Yes
Maintanence
Kofax Capture Import Connector - Fax
No
Yes
Yes
Maintanence
Kofax Capture Import Connector - Folder
No
Yes
Yes
Maintanence
Kofax Capture Import Connector - Web Services
Yes
Yes
Yes
Maintanence
Kofax e-Transactions
Yes
Yes
Yes
Maintanence
Kofax Monitor
No
Yes
Yes
Maintanence
Kofax Transformation Modules
Yes
Yes
Yes
Maintanence
Kofax Business Interaction Server
No
Yes
Yes
Maintanence
Kofax Front Office Server / Document Exchange Server
No
Yes
Yes
Maintanence
Ascent Capture Products Available Support *
Ascent Capture
Yes
Yes
Yes
Maintanence
Ascent Capture Internet Server
Yes
Yes
Yes
Maintanence
Ascent Collection Server
Yes
Yes
Yes
Maintanence
Ascent Fax
No
Yes
Yes
Maintanence
Ascent Xtrata
No
Yes
Yes
Maintanence
Ascent Advanced Forms
Yes
Yes
Yes
Maintanence
Ascent Xtrata Pro
Yes
Yes
Yes
Maintanence
Release Scripts
No
Yes
Yes
Maintanence
INDICIUS
Yes
Yes
Yes
Maintanence
Kofax Image Processing Products Available Support
Kofax Express
No
No
Yes ***
Maintanence
Kofax VirtualReScan (VRS)
No
Yes
Yes
Kofax Desktop
No
No
N/A
Kofax Adrenaline 650/650i boards
No
Yes
Yes
Warranty or
Pay-Per-Case
Kofax ImageControls Toolkit
No
Yes
Yes
Kofax Business Communications / TOPCALL Products Available Support ****
TOPCALL Model 305
No
Yes
Yes
Maintanence
TOPCALL Model 350
No
Yes
Yes
Maintanence
Kofax Communication Server / TOPCALL Client Package
No
Yes
Yes
Maintanence
Kofax Communication Server / TOPCALL Link Package
No
Yes
Yes
Maintanence
Kofax Communication Server / TOPCALL Server Package
No
Yes
Yes
Maintanence
MarkView Products
MarkView Financial Process Automation Suite
No
Yes
Maintanence

 

*Kofax recommends that Kofax Capture / Ascent Capture product customer's that are not Certified Solution Providers contact their CSP for support.  If you do not know who you purchased your Kofax Ascent products from or who your CSP is, please contact Kofax Inside Sales Support and they will help you to determine who you can contact for technical support. 

**Product registration and a current maintenance contract is required for Kofax Document Scan Server telephone and Web-based technical support.

***Product registration and a current maintenance contract is required for Kofax Express Web-based technical support.

****A current maintenance contract is required for all Kofax Business Communications / TOPCALL product's telephone and Web-based technical support.

*****Support for the Kofax Desktop product is available via the Kofax Desktop Forum. Click here to reach the Kofax Desktop Forum.

All Capture Products End of Sale & End of Support

Kofax Capture / Ascent Capture Products' End of Sale & End of Support

Click on the links below to access the particular product's End of Sale and End of Support announcement.

IP Products End of Sale & End of Support

Kofax Image Processing Products' End of Sale & End of Support

DSS Products End of Sale & End of Support

Kofax Document Scan Server End of Service

BC Products End of Sale & End of Support

Kofax Communication Server Product's End of Sale & End of Support