Technical Support Contact Information

Post-Sales Technical Support

Use the following options to contact Kofax Technical Services

For details regarding the available Kofax Technical Services review the Software Maintenance and Services Program document.

Kofax - Americas
Please refer to the Support Overview & Options and Product Support Eligibility Matrix Web pages for detailed information regarding each product line's available Technical Services - Americas Support and support requirements.
- Telephone:
  - Kofax Capture / Ascent Capture / Kofax Image Processing product support: +1 (949) 727-1733
  - Kofax Business Communications product support: +1 (877) 471-7078 (# for Business Communication's (formerly TOPCALL) products only)
- Support hours: Click here for hours of operation except on Kofax - Americas Holidays
- Web support: WIMS online support
- Email support: Kofax - Americas email support is not available, instead, Web support is recommended.
Kofax - EMEA
- Support hours: Click here for hours of operation except on Kofax - EMEA Holidays
- Phone support: Contact your local Kofax subsidiary (click here for list)
- Web support: Currently, Kofax - EMEA does not provide WIMS online support.
- Email support: support-emea@kofax.com
Kofax - Asia
- Support hours: Click here for hours of operation except on Kofax - Asia Holidays
- Phone support: Contact your local Kofax subsidiary (click here for list)
- Web support: Currently, Kofax - Asia does not provide WIMS online support.

Kofax recommends that Kofax Capture / Ascent Capture product customer's that are not Certified Solution Providers contact their CSP for support. If you do not know who you purchased your Ascent products from or who your CSP is, please contact Kofax Inside Sales Support and they will help you to determine who you can contact for technical support.

Technical support for some Image Processing products, such as Kofax VirtualReScan, Kofax Document Scan Server, Kofax Capio, Kofax Adrenaline boards/runtimes, and ImageControls, may require product registration, a maintenance agreement, and/or an additional support contract. Click here for an overview of the Kofax Image Processing product's support options.

Pre-Sales Technical Support

Kofax - Americas
- Phone: +1 (949) 727-1733
- Email Address: info@kofax.com
Kofax - EMEA
- Phone: Contact your local Kofax subsidiary (click here for list)
Kofax - Asia
- Phone: Contact your local Kofax subsidiary (click here for list)