Kofax Web-based Support News


The Kofax Customer Portal is now the online case submission and tracking method available 24x7 for all customers not reporting MarkView problems (replacing all other Kofax Web-based support tools). The Kofax Customer Portal allows eligible contacts to enter new Web-based support Cases, receive responses to their existing Web-based support Cases, and review their existing Web-based support Case history online..For now, MarkView customers will continue to use the MarkView Financial Process Automation Suite Web Support online system.

 

Technical Support Overview

Today, more then ever before, companies are facing increasing pressures to optimize their business processes in an effort to stay ahead of their competition. At Kofax we recognize our customers' need to minimize any incidents that will deter them from this goal. We aim to provide our customers with the information and tools required to quickly resolve their incidents and work with them to ensure they are getting the support required to efficiently manage their businesses.

Key Support Features

  • 24 hour access to the Kofax Knowledgebases, which contain answers to common problems & known issues.
  • Technical Support Web site containing:
    • Informational product Web pages
    • Product Documentation
    • Product Downloads, including available service packs and patches
    • Support Tools
  • Quick response time to initial request
  • Experienced, knowledgeable and customer focused staff
  • Constant communication and updates on open incidents
  • Accelerated response time for production incidents

Technical Support Staff

The Kofax technical support team is a highly talented group who are constantly populating the Knowledgebase(s) with detailed answers, troubleshooting guidelines, best practices. They are skilled at providing flexible and responsive technical support for the Kofax solution.