Support

With a full suite of support options, Kofax provides
the information and tools needed to quickly resolve issues.

Capture: Support Knowledge

Capture: Support Interactions

Capture: Support Overview
Use the self-service Knowledge Bases Log into the Kofax Customer Portal Review the key support features available
Capture: Support Knowledge Capture: Support Interactions Capture: Support Overview

  • Overview

    Kofax Customer Portal

    The Kofax Customer Portal is the online case submission and tracking method available 24x7 for all customers. The Kofax Customer Portal allows eligible contacts to enter new Web-based support Cases, receive responses to their existing Web-based support Cases, and review their existing Web-based support Case history online.

    Key Support Features

    • 24 hour access to the Kofax Knowledgebases, which contain answers to common problems and known issues
    • Quick response time to initial request
    • Experienced, knowledgeable and customer focused staff
    • Constant communication and updates on open incidents
    • Accelerated response time for production incidents
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