PlusPac and Hardware Support EMEA

The success of an imaging or archiving installation depends at least as much on the support services provided as on the hardware and application software. The Kofax business strategy is based on adding value through service, and we strive continually to expand and improve the services we provide. Kofax offers a wide range of services, pre-sales as well as post-sales. Our service packages include use of demo facilities, hardware and software maintenance, consulting & training, rental equipment, and more.

Contact Your Local Office

Kofax has offices in many countries in EMEA. To find the office nearest you, click the link below:

On-site Service Request for Swiss Customers

The Switzerland office has its own on-site service request system. If you are a customer of that office, click the link below:

Pre-sales and marketing support

Kofax facilities include demonstrations and seminar rooms both for business partners and end-user personnel. We are at your disposal to discuss mutual marketing actions such as open house activities, joint mailings, fairs, dedicated EDM workshops, etc.

Equipment Rental

Do you need a scanner for only a limited time, for example for backlog scanning, a series of tests, developing applications? Kofax maintains a stock of varied models for this purpose.

Installation

We provide installation and integration of the components supplied by Kofax. The Kofax Service Teams ensure the continued operation of your equipment under a Kofax PlusPac™ Service Contract. You pick the level of service required for your critical operations:

Hardware Service Contracts
Service Contract Features Lite Silver Gold Platinum
On-site intervention within
8 working hours		 X X
On-site intervention within
4 working hours		 X
On-site repair X X X
Replacement equipment
within 8 working hours if
repair on-site is impossible		 X X
Travelling time and working
hours included		 X X X X
Spare parts included except
for consumables		 X X X
Unlimited calls X X X
One preventive maintenance
call per year 		X X X
Replacement equipment X X
Preventive maintenance
twice a year 		X
No spare parts nor
consumables included		 X
 

 

Consumables Pac

This is an optional item to supplement any of the above PlusPac contracts. A Consumables Pac avoids additional invoices for the replacement of consumable parts. No matter how many times the consumables need replacing, there are no additional costs involved.