Ascent Xtrata:
Product Support Overview
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PRODUCT INFO:
Product
Overview
Ascent
Xtrata Revision Levels
The Ascent Xtrata 1.8 product was released on 04/16/08. It replaced the Ascent Xtrata 1.7 Service Pack 1 product release as the most recent release of the Ascent Xtrata product.
| Version |
Type of Release |
Release Date |
Description |
| 1.8 | Major Release | 04/16/08 | The Ascent Xtrata 1.8 product release contained no new features. It was certified and released with Kofax Capture 8.0.
|
1.7 SP1 |
Maintenance Release | 12/07/06 | This complete product maintenance release contains the following new feature.
|
1.7 |
Major Release | 03/31/06 | This major release contains the following features.
|
| 1.5 SP2 HotFix 1 |
Patch |
06/24/04 |
This patch addresses the following Software Problem Report (SPR)
|
| 1.5 SP2 |
Maintenance Release |
06/24/04 |
This maintenance release contains the following features.
|
| 1.5 |
Major Release |
10/22/04 |
This major release contains the following features.
|
| 1.0 |
Major Release |
03/22/04 |
|
The Kofax Capture / Ascent Capture Technical Support group is comprised of three subgroups (discussed on the Support Options Web page), whose members are knowledgeable in all aspects of the Kofax Capture / Ascent Capture product and Kofax / Ascent modules, including installation, configuration, operation and development. Each group receives ongoing product training from our Engineering department relating to the general Kofax Capture / Ascent Capture product and their specific area of expertise. These groups have in depth knowledge of networking, databases, hardware, and programming which they use when assisting all supported Kofax Capture / Ascent Capture customers.
The Kofax Capture / Ascent Capture Installation, Configuration, Operation, and Web product's Technical Support group can assist with installation and configuration of the base Kofax Capture / Ascent Capture products as well as troubleshooting problems that occur in production. They have lots of experience with installation problems, batch class setup, patch code and bar code problems, hardware key issues, OCR engines, MSDE etc. They provide support for the Ascent Xtrata and Ascent Fax products. They also can assist with the Kofax Capture / Ascent Capture Web products such as the Kofax Capture Network Server / Ascent Capture Internet Server. They can assist with installation or connectivity problems across LANs, WANs or the Internet.
For details regarding technical support available for all Kofax products, please review the current Support Overview & Options and Product Support Eligibility Matrix Web pages.
