Ascent
Xtrata 1.7x Product Support Overview
The Ascent Xtrata 1.8 product was released on 04/16/08. It replaced the Ascent Xtrata 1.7 Service Pack 1 product release as the most recent release of the Ascent Xtrata product.
The Ascent Xtrata 1.7 Service Pack 1 (full release) product was released on 12/06/06. It replaced the Ascent Xtrata 1.7 product release as the most recent release of the Ascent Xtrata product.
Both English and German product releases can be located for download in the Service Pack section of the Ascent Xtrata 1.7 Downloads Web page.
The main feature enhancement for Ascent Xtrata 1.7 SP1 is the ability of the Ascent Xtrata Server to run as a service.
Click on the link below to access the following Xtrata 1.7 Service Pack 1 Release Notes document.
The Ascent Xtrata 1.7 product was released on 03/31/06. It replaced the Ascent Xtrata 1.5 SP2 and 1.6 product releases as the most recent release of the Ascent Xtrata product.
The main feature enhancements for Ascent Xtrata 1.7 apply to some minor SPRs and concern the installation and usage of an own recognition engine.
The main feature enhancements for Ascent Xtrata 1.6 apply to numerous SPRs and concern in particular Ascent Xtrata Server. Hereby the performance of the server was improved tremendously.
Additional SPRs were fixed and results in a great enhancement of the registration.
- Improved Server Support
There have been a number of improvements to the Ascent Xtrata Server. Most of these involve an increase in performance and improved consistency.- Improved Registration Support
Ascent Xtrata registration performance is better in this release.
Click on the link below to access the following Xtrata 1.7 Release Notes document.
The Kofax Capture / Ascent Capture Technical Support group is comprised of three subgroups (discussed on the Support Options Web page), whose members are knowledgeable in all aspects of the Kofax Capture / Ascent Capture product and Kofax / Ascent modules, including installation, configuration, operation and development. Each group receives ongoing product training from our Engineering department relating to the general Kofax Capture / Ascent Capture product and their specific area of expertise. These groups have in depth knowledge of networking, databases, hardware, and programming which they use when assisting all supported Kofax Capture / Ascent Capture customers.
The Kofax Capture / Ascent Capture Installation, Configuration, Operation, and Web product's Technical Support group can assist with installation and configuration of the base Kofax Capture / Ascent Capture products as well as troubleshooting problems that occur in production. They have lots of experience with installation problems, batch class setup, patch code and bar code problems, hardware key issues, OCR engines, MSDE etc. They provide support for the Ascent Xtrata and Ascent Fax products. They also can assist with the Kofax Capture / Ascent Capture Web products such as the Kofax Capture Network Server / Ascent Capture Internet Server. They can assist with installation or connectivity problems across LANs, WANs or the Internet.
For details regarding technical support available for all Kofax products, please review the current Support Overview & Options and Product Support Eligibility Matrix Web pages.
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