Ascent
Xtrata 1.7x Frequently Asked Questions
The Ascent Xtrata 1.8 Service Pack 1 product was released on 06/24/08 . It replaced the Ascent Xtrata 1.8 product release as the most recent release of the Ascent Xtrata product.
2. Can I get an evaluation copy of the new Ascent Xtrata product?
3. How does the Ascent Xtrata evaluation software work with my Ascent Capture evaluation software?
4. Does Ascent Xtrata require special certification from Kofax?
5. Where can I get printed product datasheets and brochures?
1. What versions of Ascent Capture have been certified to work with Ascent Xtrata 1.7x
2. What new features were introduced in the Ascent Xtrata 1.7 release?
3. What new features were introduced in the Ascent Xtrata 1.7 Service Pack 1 release?
4. What steps should I follow to repair my Ascent Xtrata 1.7x program?
5. How can I remove (uninstall) my Ascent Xtrata 1.7x program.
5. How can I run Ascent Xtrata as a service?
If the FAQs below do not provide you with the information you need, please visit our Knowledgebase to search for the information.
Ascent Xtrata is an add-on to Ascent designed to improve forms processing through superior registration, classification and easy setup. Ascent Xtrata dramatically simplifies forms processing and slashes forms setup and maintenance costs. It is a Kofax-developed product offering functionality and price points not available in competitive products.
See the Ascent Xtrata Overview Web page for more detailed information.
2. Can I get an evaluation copy of the new Ascent Xtrata product?
Yes. You can download a copy of Ascent Xtrata 1.7 for evaluation purposes by browsing to and completing the registration form at: https://lotus.kofax.com/kofax/us/marketing/rvrsDwnld_KFXUS.nsf/xtrataDownload?openform. Once the form is complete, you will
Or you can request an evaluation copy of Ascent Xtrata by contacting your Kofax sales representative. Ascent Xtrata also is included with Ascent Capture 6.1 evaluation software.
3. How does the Ascent Xtrata evaluation software work with my Ascent Capture evaluation software?
Ascent Xtrata leverages the licensing of the Ascent Capture evaluation and works as long as you have volume left on your Ascent Capture evaluation license.
4. Does Ascent Xtrata require special certification from Kofax?
Your Ascent Capture certification covers any requirements for Ascent Xtrata.
5. Where can I get printed product datasheets and brochures?
All Kofax product literature can be ordered from the news.kofax.com Web site at the following address: http://news.kofax.com/Tools/Marketing/collateralRequest.cfm. Alternatively, you can contact your Kofax sales representative for assistance in obtaining printed product materials.
1. What versions of Ascent Capture have been certified to work with Ascent Xtrata 1.7x.
Ascent Xtrata 1.7 and 1.7 Service Pack 1 have been certified for the following versions of Ascent Capture:
- Ascent Capture 6.1
- Ascent Capture 7.0
- Ascent Capture 7.5
Note: Ascent Xtrata 1.7 or 1.7 Service Pack 1 is required for using Xtrata with Ascent Capture 7.5. Once you upgrade to Ascent Capture 7.5, you must upgrade or install Ascent Xtrata 1.7x before you attempt to run Xtrata Forms Setup because of incompatible OCR engines.
2. What new features were introduced in the Ascent Xtrata 1.7 release?
The main feature enhancements for Ascent Xtrata 1.7 apply to some minor SPRs and concern the installation and usage of an own recognition engine.
- Finereader 6.0
Ascent Xtrata 1.7 uses a different recognition engine then provided by Ascent Capture 7.0 SP1 and 7.5. In order to guarantee a trouble-free processing Finereader Version 6.0.0.770 is installed by Xtrata 1.7.
new Xtrata 1.6 Features
The main feature enhancements for Ascent Xtrata 1.6 apply to numerous SPRs and concern in particular Ascent Xtrata Server. Hereby the performance of the server was improved tremendously.Additional SPRs were fixed and results in a great enhancement of the registration.
- Improved Server Support
There have been a number of improvements to the Ascent Xtrata Server. Most of these involve an increase in performance and improved consistency.- Improved Registration Support
Ascent Xtrata registration performance is better in this release.
3. What new features were introduced in the Ascent Xtrata 1.7 Service Pack 1 release?
The main feature enhancement for Ascent Xtrata 1.7 SP1 is the ability of the Ascent Xtrata Server to run as a service.
4. What steps should I follow to repair my Ascent Xtrata 1.7x program.?
You can repair your Ascent Xtrata 1.7 or 1.7 Service Pack 1 installation from the Ascent Xtrata Setup Maintenance program. This reinstalls all Ascent Xtrata components, and registers the Xtrata Server custom module, Xtrata Forms Setup custom panel, and Xtrata correction custom panel.
To repair Ascent Xtrata 1.7x
- Shut down any applications (including the Control Panel, virus detection software, and toolbars) that might be running on the station where you want to repair the Ascent Xtrata installation.
- Insert the Ascent Xtrata 1.7 or 1.7 Service Pack 1 installation CD into the CD drive. The CD supports AutoPlay, so the installation will automatically start. (If it does not start, run Setup.exe from the CD.) The installation program will detect the installed version of Ascent Xtrata and automatically start the Ascent Xtrata Setup Maintenance program.
- Select Repair to reinstall all Ascent Xtrata components.
- Click Next and follow the instructions presented to you.
5. How can I remove (uninstall) my Ascent Xtrata 1.7x program.?
You can remove (uninstall) all Ascent Xtrata 1.7 or 1.7 Service Pack 1 components from the Ascent Xtrata Setup Maintenance program or the Add/Remove Programs utility from the Windows Control Panel.
- To remove Ascent Xtrata 1.7x (with Ascent Xtrata Setup Maintenance)
- Shut down any applications (including the Control Panel, virus detection software, and toolbars) that might be running on the station where you want to remove the Ascent Xtrata 1.7 installation.
- Insert the Ascent Xtrata 1.7 or 1.7 Service Pack 1 installation CD into the CD drive. The CD supports AutoPlay, so the installation will automatically start. (If it does not start, run Setup.exe from the CD.) The installation program will detect the installed version of Ascent Xtrata and automatically start the Ascent Xtrata Setup Maintenance program.
- Select Remove to uninstall all Ascent Xtrata components.
- Click Next and follow the instructions presented to you.
Note: While uninstalling Ascent Xtrata 1.7x, the Setup program tries to unregister Ascent Xtrata components. If it fails, you will be prompted to stop the uninstallation process. It is recommended that you stop the process, remove Xtrata Server from all batch classes using it, and then restart the uninstallation.
- To remove Ascent Xtrata 1.7x (with Add/Remove Programs)
- Open the Windows Control Panel on the station where you want to remove Ascent Xtrata, and select Add/Remove Programs.
- Select Ascent Xtrata from the list of currently installed programs.
- Click Remove and follow the instructions presented to you.
6. How can I run Ascent Xtrata as a Service?
Ascent Xtrata 1.7 Service Pack 1 allows the Ascent Xtrata Server queue to run as a service. Follow the instructions below to properly configure your Ascent Xtrata 1.7 Service Pack 1 Server to run as a service during your Ascent Xtrata 1.7 SP1 installation.
Ascent Xtrata Service Installer
The Ascent Xtrata Service Installer is a utility that allows you to install the Ascent Xtrata Service as a service. You can configure the Ascent Xtrata Service Installer using the XtrataServiceInstaller.exe from the Ascent Xtrata installation folder (<ProgramFiles>\Ascent\Bin\Xtrata\XtrataServiceInstaller.exe).
Note: Ascent Capture user profiles are not supported.
Log on as:
Choose here the account that the service should use and enter the account logon data if not the local system account is used.Warning: When you have a client/server installation of Ascent Capture please ensure that the account used for the Ascent Xtrata service has access to the image folder and the folder Local\Logs of Ascent. By default, the “Local System Account” on a client installation will not have access to the network resources.
Startup type:
Define here the startup type for the registration of the Ascent Xtrata service(s).Number of services:
Defines the number of services that will be registered on this computer. It is recommended that you register one service per processor. For example, if you have a two processor machine, we recommend that you register two services. Alternatively, you can select <No Services> when you do not want to register the Ascent Xtrata Service. If necessary, you can modify the registration of the services using the Xtrata Service installer utility located in the Ascent Xtrata installation folder (<ProgramFiles>\Ascent\Bin\Xtrata\XtrataServiceInstaller.exe).Polling interval (seconds):
Define here the interval the service uses for polling.Delete definition batches:
Select this option to delete the batches after processing.The configuration concerning the account data and the startup type of the registered Ascent Xtrata service(s) can also be done by using the Windows Services Manager.
Logging
The following mechanism was introduced to distinguish between the log entries of each process.
An additional field has been added after the time field to indicate the logging server/service:
- [Axxxxx] indicates the Server application with process id xxxxx
- [Srvcxx] indicates the Service number xx
For example:
12:23:58 PM [Srvc01] [Info] 00000001 Logging in successful.
12:23:58 PM [Srvc02] [Info] 00000002 Xtrata Service started.
12:23:58 PM [Srvc02] [Info] 00000003 No batch is ready.
12:24:51 PM [A05776] [Info] 00000000 Logging in to runtime session with custom ID AC.XtrataSvr
12:24:57 PM [A05776] [Info] 00000001 Logging in successful.
12:24:57 PM [A05776] [Info] 00000002 Xtrata Server started.
12:24:58 PM [A05776] [Info] 00000003 No batch is ready.Note that the error number is unique to every service/server. The error number is the fourth field in the log row. For instance using the example above, the error number for the first row is 00000001.
Errors are also logged in the Ascent Capture ERR_YYMM.txt file.
The Kofax Capture / Ascent Capture Technical Support group is comprised of three subgroups (discussed on the Support Options Web page), whose members are knowledgeable in all aspects of the Kofax Capture / Ascent Capture product and Kofax / Ascent modules, including installation, configuration, operation and development. Each group receives ongoing product training from our Engineering department relating to the general Kofax Capture / Ascent Capture product and their specific area of expertise. These groups have in depth knowledge of networking, databases, hardware, and programming which they use when assisting all supported Kofax Capture / Ascent Capture customers.
The Kofax Capture / Ascent Capture Installation, Configuration, Operation, and Web product's Technical Support group can assist with installation and configuration of the base Kofax Capture / Ascent Capture products as well as troubleshooting problems that occur in production. They have lots of experience with installation problems, batch class setup, patch code and bar code problems, hardware key issues, OCR engines, MSDE etc. They provide support for the Ascent Xtrata and Kofax Capture Import Connector - Fax / Ascent Fax products. They also can assist with the Kofax Capture / Ascent Capture Web products such as the Kofax Capture Network Server / Ascent Capture Internet Server and the Kofax Capture Import Connector - Web Services / Ascent Collection Server. They can assist with installation or connectivity problems across LANs, WANs or the Internet.
For details regarding technical support available for all Kofax products, please review the current Support Overview & Options and Product Support Eligibility Matrix Web pages.
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