Ascent
Fax
Ascent Fax 1.0 is the latest release of the Ascent Fax product.
The Ascent Fax 1.0 product was released on 04/18/07. It was the first release of the Ascent Fax product.
The Ascent Fax product connects either a Captaris RightFax or a TOPCALL fax server to Ascent Capture through a Web Services based interface. By using transaction handling mechanisms it prevents faxes from getting lost on the way to Ascent. The product seamlessly integrates into Ascent Capture. It offers flexible hand over of fax documents to batches as well as of data that comes with a fax (sender id, timestamp, etc.).
Click on the link below to access the Ascent Fax 1.0 Release Notes document.
The Kofax Capture / Ascent Capture Technical Support group is comprised of three subgroups (discussed on the Support Options Web page), whose members are knowledgeable in all aspects of the Kofax Capture / Ascent Capture product and Kofax / Ascent modules, including installation, configuration, operation and development. Each group receives ongoing product training from our Engineering department relating to the general Kofax Capture / Ascent Capture product and their specific area of expertise. These groups have in depth knowledge of networking, databases, hardware, and programming which they use when assisting all supported Kofax Capture / Ascent Capture customers.
The Kofax Capture / Ascent Capture Installation, Configuration, Operation, and Web product's Technical Support group can assist with installation and configuration of the base Kofax Capture / Ascent Capture products as well as troubleshooting problems that occur in production. They have lots of experience with installation problems, batch class setup, patch code and bar code problems, hardware key issues, OCR engines, MSDE etc. They provide support for the Ascent Xtrata and Ascent Fax products. They also can assist with the Kofax Capture / Ascent Capture Web products such as the Kofax Capture Network Server / Ascent Capture Internet Server. They can assist with installation or connectivity problems across LANs, WANs or the Internet.
For details regarding technical support available for all Kofax products, please review the current Support Overview & Options and Product Support Eligibility Matrix Web pages.
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