Ascent
Fax 1.0 Frequently Asked QuestionsKofax Capture Import Connector - Fax 2.0 is the latest release of the Kofax Capture Import Connector - Fax (previously named Ascent Fax) product.
1. What are the minimum hardware requirements for the Ascent Fax 1.0 product?
2. What are the Ascent Fax 1.0 certified operating systems?
3. What versions of Ascent Capture are certified to work with the Ascent Fax 1.0 product?
4. What fax servers are certified to work with the Ascent Fax 1.0 product?
12. Are there any license requirements to use Ascent Fax 1.0?
14. Is automatic page rotation/orientation supported by Ascent Fax?
15. Does Ascent Fax support failover?
If the FAQs below do not provide you with the information you need, please visit our Knowledgebase to search for the information.
1. What are the minimum hardware requirements for the Ascent Fax 1.0 product?
The following table lists the minimum hardware requirements for the Ascent Fax 1.0 product.
Processor |
Pentium 4 class processor or equivalent |
System memory |
256 Mbytes or more |
| Disk space | 10 MBytes on any local drive, plus 100 MBytes available on your local drive |
| NIC | 100 Mbps |
2. What are the Ascent Fax 1.0 certified operating systems?
Ascent Fax 1.0 is certified to run on the following operating systems.
- Windows Server 2003 with Service Pack 1
- Windows XP Professional with Service Pack 2
- Windows 2000 with Service Pack 4 (Professional or Server version)
3. What versions of Ascent Capture are certified to work with the Ascent Fax 1.0 product?
Ascent Fax 1.0 is certified for use with the following versions of Ascent Capture.
- Ascent Capture 7.0 with Service Pack 3
- Ascent Capture 7.5 with Service Pack 2
- Ascent Capture 7.5 with Service Pack 3
4. What fax servers are certified to work with the Ascent Fax 1.0 product?
The following fax servers have been certified for use with the Ascent Fax version 1.0 product.
- Captaris RightFax 9.x
- TOPCALL Communication Server 7.68.xx (or higher)
5. Is there any important information that should be reviewed before installing the Ascent Fax 1.0 product?
The Ascent Fax 1.0 product must be installed on a system where a supported version of Ascent Capture is running.
Once the Ascent Fax 1.0 product is installed, the Ascent Fax Import Service must be started. You can either manually start the service from the Windows Services dialog or restart the server on which the Ascent Fax Import Service is installed. The service is set to “Automatic.” (SPR 29031)
The complete installation requirements and instructions are located in the Ascent Fax 1.0 Quick Start Guide. Click here to view this Quick Start Guide or browse to the Documents folder of your Ascent Fax 1.0 installation CD.
6. What Captaris RightFax requirements are there for the Ascent Fax 1.0 product to be able to work with a RightFax fax server?
If you are connecting the Ascent Fax 1.0 product to a Captaris RightFax server, the following requirements must be met.
- You must have a Captaris RightFax 9.x server installed and running successfully.
- A RightFax COM license installed and enabled on the RightFax 9.x server. COM is part of the following RightFax solutions.
- RightFax Enterprise Server
- RightFax Integration Module
- The RightFax client software is installed, configured to the RightFax 9.x server, and running on a pc with:
- An Ascent Fax supported version of Ascent Capture installed and running successfully. (This can be the Ascent Capture server or an Ascent Capture workstation.)
- Ascent Fax 1.0 installed, configured, and running successfully.
- The "Ascent Fax for RightFax Connector", to enable HTTP/HTTPS based communications. This connector is included on the Ascent Fax 1.0 CD.
- Be sure that the Ascent Fax Configuration menu has been configured correctly and that the connection has been tested successfully.
7. Does any component of the Ascent Fax 1.0 product need to be installed on the RightFax 9.x server or can it all run from the Ascent Capture server/workstation?
None of the Ascent Fax 1.0 product components are required to be installed on the Captaris RightFax 9.x server. Ascent Fax 1.0 will operate successfully when all Ascent Fax 1.0 product components are installed on a non-RightFax server.
If you are connecting the Ascent Fax 1.0 product to a Captaris RightFax server, the following requirements must be met.
- You have a Captaris RightFax 9.x server installed and running successfully.
- A RightFax COM license installed and enabled on the RightFax 9.x server. COM is part of the following RightFax solutions.
- RightFax Enterprise Server
- RightFax Integration Module
- The RightFax client software is installed, configured to the RightFax 9.x server, and running on a pc with:
- An Ascent Fax supported version of Ascent Capture installed and running successfully. (This can be the Ascent Capture server or an Ascent Capture workstation.)
- Ascent Fax 1.0 installed, configured, and running successfully.
- The "Ascent Fax for RightFax Connector", to enable HTTP/HTTPS based communications. This connector is included on the Ascent Fax 1.0 CD.
- Be sure that the Ascent Fax Configuration menu has been configured correctly and that the connection has been tested successfully.
8. If the Captaris RightFax connector is installed on a non-RightFax server, does it still support HTTPS or is COM-based access mandatory in that case?
If the “Ascent Fax for RightFax Connector" is installed installed on a non-RightFax server, the HTTP/HTTPS feature will be supported as long as:
- You have a Captaris RightFax 9.x server installed and running successfully.
- A RightFax COM license installed and enabled on the RightFax 9.x server. COM is part of the following RightFax solutions.
- RightFax Enterprise Server
- RightFax Integration Module
- The RightFax client software is installed, configured to the RightFax 9.x server, and running on a pc with:
- An Ascent Fax supported version of Ascent Capture installed and running successfully. (This can be the Ascent Capture server or an Ascent Capture workstation.)
- Ascent Fax 1.0 installed, configured, and running successfully.
- Be sure that the Ascent Fax Configuration menu has been configured correctly and that the connection has been tested successfully.
9. Is HTTP/HTTPS support only possible if the RightFax connector is installed on the RightFax 9.x server?
HTTP/HTTPS support is not limited when the “Ascent Fax for RightFax Connector" is installed on the RightFax 9.x server. To utilize HTTP/HTTPS support with RightFax, the following configuration is required.
- You have a Captaris RightFax 9.x server installed and running successfully.
- A RightFax COM license installed and enabled on the RightFax 9.x server. COM is part of the following RightFax solutions.
- RightFax Enterprise Server
- RightFax Integration Module
- The RightFax client software is installed, configured to the RightFax 9.x server, and running on a pc with:
- An Ascent Fax supported version of Ascent Capture installed and running successfully. (This can be the Ascent Capture server or an Ascent Capture workstation.)
- Ascent Fax 1.0 installed, configured, and running successfully.
- The "Ascent Fax for RightFax Connector", to enable HTTP/HTTPS based communications. This connector is included on the Ascent Fax 1.0 CD.
- Be sure that the Ascent Fax Configuration menu has been configured correctly and that the connection has been tested successfully.
10. In case of RightFax COM-access, do the RightFax COM components implement HTTP/HTTPS in the background or do I have a choice?
The HTTP/HTTPS support is provided by the Ascent Fax 1.0 product, not the Captaris RightFax server. To successfully enable HTTP/HTTPS support, use the guidelines below.
- You have a Captaris RightFax 9.x server installed and running successfully.
- A RightFax COM license has been installed and enabled on the RightFax 9.x server. COM is part of the following RightFax solutions.
- RightFax Enterprise Server
- RightFax Integration Module
- The RightFax client software has bee installed, configured to the RightFax 9.x server, and running on a pc with:
- An Ascent Fax supported version of Ascent Capture installed and running successfully. (This can be the Ascent Capture server or an Ascent Capture workstation.)
- Ascent Fax 1.0 installed, configured, and running successfully.
- The "Ascent Fax for RightFax Connector", to enable HTTP/HTTPS based communications. This connector is included on the Ascent Fax 1.0 CD.
- Be sure that the Ascent Fax Configuration menu has been configured correctly and that the connection has been tested successfully.
The diagram below outlines the flow of the faxes when each of the required pieces is installed and HTTP/HTTPS is used.
11. What TOPCALL requirements are there for the Ascent Fax 1.0 product to be able to work with a TOPCALL fax server?
If you are connecting Ascent Fax to a TOPCALL fax server, the following TOPCALL requirements must be met.
- You must have a TOPCALL Communication Server 7.68.xx (or higher) installed and running successfully.
- TWS version 2.00.00 (or higher) must be installed on the TOPCALL server.
12. Are there any license requirements to use Ascent Fax 1.0?
The Ascent Fax license is a system license that is available for a one-time fee. There is no additional "Fax" volume licensing – just the volume licensing of a standard or evaluation Ascent Capture system.
13. How does Ascent Fax 1.0.x handle document separation? Is every fax delivered as a separate document? What about multipage faxes?
Ascent Fax 1.0 initial release did not support document separation, however, Ascent Fax 1.0.43 does. In order to run Ascent Fax 1.0.43, you must install the Ascent Fax 1.0.43 patch directly over each Ascent Fax 1.0 initial releaes client. You can download the Ascent Fax 1.0.4.3 patch from the Patches section on the Ascent Fax 1.0 Downloads Web page (click here).
Ascent Fax 1.0.43 now supports automatic document separation. To use the feature you must configure Ascent Fax to use either no form type or loose pages: In the Ascent Fax - Extension Configuration dialog box, select either “(None)” or “(Loose Pages)” in the Form type drop-down list.
If you select “(None)” as the form type, each fax is imported into a separate document without a form type classification. If you select “(Loose Pages)” as the form type, fax pages are imported into Ascent Capture as loose pages.
NOTE: If you use this feature, it is not possible to map index fields to a document. Also, if you select“(Loose Pages),” all of the pages of multiple fax messages are added to a single batch. This means that individual fax messages may be separated incorrectly.
14. Is automatic page rotation/orientation supported by Ascent Fax 1.0?
Automatic page rotation/orientation is not supported by Ascent Fax 1.0. However, this feature is supported by the VirtualReScan (VRS) product when it is integrated with Ascent Capture. The auto-orientation feature of VRS is compatible with the documents delivered by Ascent Fax (usually 200dpi, b/w images).
15. Does Ascent Fax 1.0 support failover?
Yes, Ascent Fax 1.0 supports failover. Currently, this is only possible with a TOPCALL Fax Server, whose core component is the TCOSS Server. To connect to applications via Web Services, an additional component is required: TWS (TOPCALL Web Services).
Ascent Fax is connected to one instance of TWS, which is then connected to the Primary and the Secondary TCOSS servers as shown below.
For more information see chapter "3.3 Fault tolerant systems" in the TOPCALL TWS manual.
The Kofax Capture / Ascent Capture Technical Support group is comprised of three subgroups (discussed on the Support Options Web page), whose members are knowledgeable in all aspects of the Kofax Capture / Ascent Capture product and Kofax / Ascent modules, including installation, configuration, operation and development. Each group receives ongoing product training from our Engineering department relating to the general Kofax Capture / Ascent Capture product and their specific area of expertise. These groups have in depth knowledge of networking, databases, hardware, and programming which they use when assisting all supported Kofax Capture / Ascent Capture customers.
The Kofax Capture / Ascent Capture Installation, Configuration, Operation, and Web product's Technical Support group can assist with installation and configuration of the base Kofax Capture / Ascent Capture products as well as troubleshooting problems that occur in production. They have lots of experience with installation problems, batch class setup, patch code and bar code problems, hardware key issues, OCR engines, MSDE etc. They provide support for the Ascent Xtrata and Kofax Capture Import Connector - Fax / Ascent Fax products. They also can assist with the Kofax Capture / Ascent Capture Web products such as the Kofax Capture Network Server / Ascent Capture Internet Server and the Kofax Capture Import Connector - Web Services / Ascent Collection Server. They can assist with installation or connectivity problems across LANs, WANs or the Internet.
For details regarding technical support available for all Kofax products, please review the current Support Overview & Options and Product Support Eligibility Matrix Web pages.
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