Kofax
Capture / Ascent Capture Product Support Overview
The license generated will address the above situations
for 5 days hence. At that time, the temporary license will
expire.
Click here to
move to the Temporary Ascent Capture Activation Code Web
page.
Ascent Capture and Windows XP Automatic Update (which
includes .NET Framework 2.0)
Click here to
learn more about support for the Ascent Capture product with
the Microsoft Windows XP Automatic Update (which includes .NET
Framework 2.0).
Click on the links below to access the Kofax Capture / Ascent Capture product's End of Sale and End of Support announcement.
The Kofax Capture / Ascent Capture Technical Support group is comprised of a number of subgroups (discussed on the Support Options Web page), whose members are knowledgeable in all aspects of the Kofax Capture / Ascent Capture product and Kofax / Ascent modules, including installation, configuration, operation and development. Each group receives ongoing product training from our Engineering department relating to the general Kofax Capture / Ascent Capture product and their specific area of expertise. These groups have in depth knowledge of networking, databases, hardware, and programming which they use when assisting all supported Kofax Capture / Ascent Capture customers.
The Kofax Capture / Ascent Capture Installation, Configuration, Operation, and Web product's Technical Support group can assist with installation and configuration of the base Kofax Capture / Ascent Capture products as well as troubleshooting problems that occur in production. They have lots of experience with installation problems, batch class setup, patch code and bar code problems, hardware key issues, OCR engines, MSDE etc. They provide support for the Ascent Xtrata, Kofax Capture Import Connector - Fax / Ascent Fax and Kofax e-Transactions products. They also can assist with the Kofax Capture / Ascent Capture Web products such as the Kofax Capture Network Server / Ascent Capture Internet Server and Kofax Capture Import Connector - Web Services / Ascent Collection Server. They can assist with installation or connectivity problems across LANs, WANs or the Internet.
For details regarding technical support available for all Kofax products, please review the current Support Overview & Options and Product Support Eligibility Matrix Web pages.
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