Kofax Capture

Kofax Capture (KC) 8.0 Product Support Overview

The Kofax Capture product name has been changed to Kofax Capture

Kofax Capture 8.0 is the latest release of the Kofax Capture (previously named Ascent Capture) product.

Kofax Capture 8.0 History

The Kofax Capture 8.0 product was released on 04/16/08. At that time, it replaced the Ascent Capture 7.5 Service Pack 6 product release as the latest release of the Kofax Capture / Ascent Capture product.

What is new in Kofax Capture 8.0?

New KC 8.0 Features

The following new features can be found in the Kofax Capture 8.0 product.

Administrative Setup Shortcuts
Multiple Workflow Agents
.NET Scripting
User/Group Routing
Disaster Recovery
SNMP Monitoring
Security Enhancements
PDF/A Support
Release Script Enhancements
Online Help Enhancements
Oracle and IBM DB2 Support
Unreject Batch
Staging/Setup
Remote Site Release
Microsoft Vista Support

For additional information on these new features, please visit the New Features knowledge hub in the Kofax Capture 8.0 Online Help. Click here to download the Kofax Capture 8.0 Online Help.

Kofax Capture 8.0 Release Document

Click on the link below to access the following Kofax Capture 8.0 Release Notes document.

Kofax Capture 8 Release Notes
(PDF, 207 KB) PN - 10001749-000 - Revision A - 05/29/08

Kofax Capture / Ascent Capture Support

The Kofax Capture / Ascent Capture Technical Support group is comprised of three subgroups (discussed on the Support Options Web page), whose members are knowledgeable in all aspects of the Kofax Capture / Ascent Capture product and Kofax / Ascent modules, including installation, configuration, operation and development. Each group receives ongoing product training from our Engineering department relating to the general Kofax Capture / Ascent Capture product and their specific area of expertise. These groups have in depth knowledge of networking, databases, hardware, and programming which they use when assisting all supported Kofax Capture / Ascent Capture customers.

The Kofax Capture / Ascent Capture Installation, Configuration, Operation, and Web product's Technical Support group can assist with installation and configuration of the base Kofax Capture / Ascent Capture products as well as troubleshooting problems that occur in production. They have lots of experience with installation problems, batch class setup, patch code and bar code problems, hardware key issues, OCR engines, MSDE etc. They provide support for the Ascent Xtrata and Ascent Fax products. They also can assist with the Kofax Capture / Ascent Capture Web products such as the Kofax Capture Network Server / Ascent Capture Internet Server. They can assist with installation or connectivity problems across LANs, WANs or the Internet.

For details regarding technical support available for all Kofax products, please review the current Support Overview & Options and Product Support Eligibility Matrix Web pages.