Kofax Capture (KC) 8 Product Support Overview

Kofax Capture 9.0 Service Pack 1 Release 2 is the latest release of the Kofax Capture (previously named Ascent Capture) product.


Click here to see Important Product Notices


The Ascent Capture product name has been changed to Kofax Capture


To access the following Web pages for this release, please click on the desired page's link.

Application Notes - Frequently Asked QuestionsRelease ScriptsRevision Levels - Supported Configurations


Kofax Capture 8 History

Click the links below to move the selected release's details.


Kofax Capture 8.0 History

The Kofax Capture 8.0 product was released on 04/16/08.


What is new in Kofax Capture 8.0

New KC 8.0 Features

The following new features can be found in the Kofax Capture 8.0 product.

  • Administrative Setup Shortcuts
  • Multiple Workflow Agents
  • .NET Scripting
  • User/Group Routing
  • Disaster Recovery
  • SNMP Monitoring
  • Security Enhancements
  • PDF/A Support
  • Release Script Enhancements
  • Online Help Enhancements
  • Oracle and IBM DB2 Support
  • Unreject Batch
  • Staging/Setup
  • Remote Site Release
  • Microsoft Vista Support
  • Unicode Support (for supported functionality and limitations, please see the Kofax Capture 8.0 Unicode Support document.

 

For additional information on these new features, please visit the New Features knowledge hub in the Kofax Capture 8.0 Online Help. Click here to download the Kofax Capture 8.0 Online Help.


Kofax Capture 8.0 Release Document

Click on the link below to access the following Kofax Capture 8.0 Release Notes document.

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Kofax Capture 8.0 Service Pack 1 History

The Kofax Capture 8.0 Service Pack 1 product was released on 08/19/08.


What is new in Kofax Capture 8.0 Service Pack 1

New Features in Kofax Capture 8.0 Service Pack 1

The following new features can be found in the Kofax Capture 8.0 Service Pack 1 product.

  • Administration Module Copy and Paste OCX Action Events

For additional information on this new feature, please visit the New Features knowledge hub in the Kofax Capture 8.0 Online Help once Service Pack 1 has been installed.

Resolved Problems in Kofax Capture 8.0 Service Pack 1

The Kofax Capture 8.0 Service Pack 1 product contains the following resolved problems.

  • High Performance Recognition Engine (SPRs 00036681, 00036747, 00037124, 00037444, 00038317, 00038319, 00038320)
  • Message Continually Written to Log File with Software-Based Licensing (SPR 00027997, 00038553)
  • Scan Module Changes Uncompressed Images to Compressed Images After Rotating (SPR 00036171, 00038554)
  • EndorsingString Property Returns an Empty String (SPR 00035882)
  • INDICIUS Configuration Settings Are Cleared After Removing Any Batch Class Queue (SPR 00036935)
  • Appending .0000 to Currency Values Parsed to Text Using Database Validation (SPR 00034221)
  • Remote Database Validation Fails (SPR 00036896)
  • Cannot Publish a Batch Class When Regional Options Locale is Set to Bulgarian (SPR 00038585)
  • Release to Adobe PDF Does Not Add the .pdf File Extension to the File Name (SPR 00037905)
  • Access Rights Granted by Custom Workflow Agent Are Incorrect (SPR 00035555)
  • The Custom Standard Module Does Not Run After Renaming (SPR 00038042)

For additional information on these resolved problems, please refer to the Problems Resolved in Kofax Capture 8.0 Service Pack 1 section beginning on page 2 of the the Kofax Capture 8.0 Service Pack 1 Release Notes document.

Problems Resolved in Ascent Capture 7.5 Service Pack 7 and Included in Kofax Capture 8.0 Service Pack 1

  • The Batch Contents Tree Does Not Display in Expanded Mode by Default for the Scan, Quality Control, Validation, and Verification Modules (SPR 00025952)
  • Blank Pages are Created in the PDF When Using eDocs With the PDF Generator Module (SPR 00026228)
  • Batch Routing Information is Not Saved Correctly in the Remote Site Profile (SPR 00034966)
  • {Scan Operator's Station ID} Variable is Displayed When a Batch is Released (SPR 00018199)
  • Barcodes Are Not Read on Color Images With “Use EBC if licensed” Enabled (SPR 00030825)
  • Challenge/Response Mechanism Produces Intermittent License Server Error Message (SPR 00035009)
  • Error Message: Error: ACISrvc, 0, ACISV: Specified cast is not valid (SPR 00034555)
  • Report Viewer Batch Summary Reports Do Not Display Results When Running the Release Module as a Service (SPR 00031003)
  • Report Viewer Pages Scanned Report Returns Blank Values (SPR 00031312)
  • When the VRS Blank Page Deletion is Enabled, the Endorser Counter Value Does Not Increment Correctly (SPR 00035209)

For additional information on these resolved problems, please refer to the Problems Resolved in Ascent Capture 7.5 Service Pack 7 section beginning on page 6 of the Kofax Capture 8.0 Service Pack 1 Release Notes document described below..


Kofax Capture 8.0 Service Pack 1 Release Notes Document

Click on the link below to access the following Kofax Capture 8.0 Service Pack 1 Release Notes document.


Kofax Capture 8.0 Service Pack 2 History

The Kofax Capture 8.0 Service Pack 2 product was released on 11/03/08.


What is new in Kofax Capture 8.0 Service Pack 2

Resolved Problems in Kofax Capture 8.0 Service Pack 2

The Kofax Capture 8.0 Service Pack 2 product contains the following resolved problems.

  • Kofax Capture Service Memory Leak Caused Running Modules to Stop Responding (SPR 00038770)
  • Batch Recovery Caused Running Modules to Stop Responding (SPRs 00038747, 00040986)
  • Default Scanner Profile Did Not Load Automatically (SPRs 00039117, 00039230, 00039717)
  • Unable to Move Database to Oracle Using Database Utility (SPR 00040983)
  • Image Files Missing During Kofax Capture Network Server (KCNS) Disaster Recovery Batch Backup (SPR 00039116)
  • Error Message: Application Popup. Microsoft Visual C++ Runtime Error (SPR 00038775)
  • VB .NET Validation Script “SaveAndSkip” Document Code (SPR 00039151)
  • “Pages per document” Box Was Unavailable in the Create Batch Window When Switching Between Batch Classes (SPR 00040364)
  • Custom Reports with Additional Parameters Caused Errors in Report Viewer (SPR 00039439)
  • Validation Module “Prompt before closing batch” Option Failed to Display Confirmation Prompt (SPR 00031781)
  • Validation Scripts for BatchLoading and BatchUnloading Events Ran Incorrectly with VB .NET (SPRs 00040098, 00040991)
  • Linked Domain User and Group Access Rights Did Not Function Correctly (SPR 00039956)
  • Release Script Index Data Released Incorrect File Names When Using Index Based File Names (SPR 00039950)
  • Page Level Bar Code Was Not Read When VRS Blank Page Deletion Was Activated (SPR 00034778)
  • Validating Documents with a VB .NET Validation Script Caused Errors with Saving (SPRs 00039925, 00040098, 00040130, 00040989)
  • The Database System Administrator (SA) Account Locked Without a Recovery Method When the Database Account Lockout Policy was set to “On” (SPR 00041024)
  • Kofax Capture Network (KCN) Service Randomly Stopped Responding (SPRs 00037604, 00041233)
  • Low Confidence Recognition Causes Central Batches to Stay in Kofax Capture Network Server (KCNS) Ready State with No Further Processing (SPR00031406)
  • Batches Were Lost When Linked Group Users Logged on to a Remote Site and Synchronized with the Central Site (SPR 00041297)
  • Activating and Using Security Boost Produced Errors in the PDF Generator, OCR Full Text, and Recognition Modules (SPR 00041402)

For additional information on these resolved problems, please refer to the Problems Resolved in Kofax Capture 8.0 Service Pack 2 section beginning on page 1 of the updated Kofax Capture 8.0 Service Pack 2 Release Notes document described below..

NOTE: The Release Notes document included in the Kofax Capture 8.0 Service Pack 2 executable incorrectly states that SPR 00041299 (If User Profiles Were Activated with a New Installation, Modules Running as Services Produced an Error) is resolved by the service pack. This is incorrect. This SPR is resolved by the following configuration change described in Knowledgebase Article QAID 11071.


Kofax Capture 8.0 Service Pack 2 Release Notes Document

Click on the link below to access the following Kofax Capture 8.0 Service Pack 2 Release Notes document.

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Kofax Capture 8.0 Service Pack 3 History

The Kofax Capture 8.0 Service Pack 3 product was released on 02/11/09.


What is new in Kofax Capture 8.0 Service Pack 3

Resolved Problems in Kofax Capture 8.0 Service Pack 3

The Kofax Capture 8.0 Service Pack 3 product contains the following resolved problems.

  • Log On Fails When Regional and Language Options Are Different (SPR 00041238, SPR 00042849)
  • Report Viewer Fails to Generate Reports (SPR 00041916)
  • Licensing Service Contains a Memory Leak (SPR 00039205)
  • Log On Fails When Using a Linked Group User on IBM DB2 (SPR 00041854)
  • Large Kofax Transformation Modules (KTM) Batch Classes Failed to Transfer to Remote Sites (SPRs 00042421, 00042850)
  • Index Field Events in Validation Script Started When Document was Closed (SPR 00038999)
  • Release Script Settings Were Cleared After Entering User Name or Password Exceeding 80 Characters after Encryption (SPR 00039878, 00042847)
  • Closing Validation Did Not Prompt Before Closing Batch (SPR 00031781)
  • Assigning a Concurrent License to a Remote Site Profile Generated an Error Message (SPR 00042689)
  • When Two Users were Connected, an Enterprise License Error Message Was Generated (SPR 00042142)
  • The Administration Module Stopped Responding After Renaming a Copied Document Class (SPR 00039014)
  • PDF Document Information Did Not Display If Document or Batch Fields Were Selected (SPRs 00039352, 00040120, 00042385)
  • Connecting to a Kofax Capture Network Server (KCNS) With Regional and Language Options Set to Turkish Generated Errors (SPRs 00029508, 00026287, 00043065)
  • Attempting to Monitor and Report on “queuebatchesWaitingCount” via a Simple Network Management Protocol (SNMP) Client Generated an Error (SPR 00042682)
  • Navigating Between Documents in Validation Module Generated an Error (SPR 00042008)
  • Active Directory Linked Users and Groups Generated an Error (SPR 00042729)

For additional information on these resolved problems, please refer to the Problems Resolved in Kofax Capture 8.0 Service Pack 3 section beginning on page 1 of the updated Kofax Capture 8.0 Service Pack 3 Release Notes document described below.


Kofax Capture 8.0 Service Pack 3 Release Notes Document

Click on the link below to access the following Kofax Capture 8.0 Service Pack 3 Release Notes document.


Kofax Capture 8.0 Service Pack 4 History

The Kofax Capture 8.0 Service Pack 4 product was released on 07/01/09.


What is new in Kofax Capture 8.0 Service Pack 4

New Features in Kofax Capture 8.0 Service Pack 4

The Kofax Capture 8.0 Service Pack 4 product contains the following new features.

  • Defining Field Types for Email Addresses and Fax Numbers
  • Kofax PDF Compression (SPR00044900)
  • Force Remote Synchronization Agent (RSA) Login When Running Interactively (SPR00049182)

For additional information on these new features, please refer to the in New Features in Kofax Capture 8.0 Service Pack 4 section beginning on page 1 of the updated Kofax Capture 8.0 Service Pack 4 Release Notes document.

Resolved Problems in Kofax Capture 8.0 Service Pack 4

The Kofax Capture 8.0 Service Pack 4 product contains the following resolved problems.

  • Performance Issues Occurred When Processing Batches with the Kofax Capture Module Type Library (SPR00047669)
  • Enhanced Bar Code (EBC) License Failed During Recognition (SPR00047785)
  • Validation Module Thumbnail View Randomly Skipped Documents (SPR00046319, SPR00048638)
  • Unable to Update Release Scripts with a PathSubstitution Entry in the INF File (SPR SPR00046828)
  • Modules Stopped Responding when Opening and Closing Batches Automatically (SPR00047774, SPR00048497)
  • Enabling User Profiles with an Oracle Installation Returned Errors (SPR00045488)
  • Registration Utility Failed to Register Release Scripts (SPR00016491)
  • UserID Element Incorrectly Returned the StationID (SPR00028657)
  • Kofax Capture Extension Registration Utility Failed to Unregister Release Scripts (SPR00024948)
  • Kodak Image Address Value Reset When Scanning was Restarted with Kodak i800 or i1800 Series Scanners (SPR00045551)
  • Reject Document Command Was Not Available in Validation Module When Batch Contents Panel Was Hidden (SPR00037780)
  • Kofax Capture Network (KCN) Profile Export Problem (SPR00037897)
  • PDF/A Export Format Did Not Retain Font Attributes (SPR00044484)
  • Corrupted Data Files Caused Insufficient License Errors (SPR00042321, SPR00048214)
  • Data Missing from Document Table Fields in Validation Module (SPR00045102, SPR00043637)
  • Setting a Batch Index Value from a Custom OCX Panel Caused Errors (SPR00045384, SPR00026791)
  • Scan Operator User ID Missing from Kofax Capture Values List (SPR00044458, SPR00044361)
  • Batch Contents Tree Does Not Expand for New Batches
    (SPR00043343)
  • GrantGroupAccessToBatch API Did Not Work as Expected
    (SPR00043510)
  • XML Import Connector XML Deleted Too Many Images When Using the -DelSuccess Parameter (SPR00044964)
  • Performance was Slow when the Recognition Module Processed Multiple Page-Level Bar Codes (SPR00045394, SPR00046060)
  • Rejected Documents Did Not Automatically Get Focus in the Batch Contents Tree (SPR00035783)
  • Multiple Instances of Unattended Modules Did Not Restart When Memory Low (SPR00046181)
  • XML Import Connector Did Not Restart When Memory Was Low in Interactive Mode (SPR00046179)
  • Verification Failed With VB.NET Scripts (SPR00044976)
  • Central Site Web Server Error (SPR00039057)
  • Wrong Batch Status Reported (SPR00045331, SPR00046805)

For additional information on these resolved problems, please refer to the Problems Resolved in Kofax Capture 8.0 Service Pack 4 section beginning on page 2 of the updated Kofax Capture 8.0 Service Pack 4 Release Notes document.


Kofax Capture 8.0 Service Pack 4 Release Notes Document

Click on the link below to access the following Kofax Capture 8.0 Service Pack 4 Release Notes document.


Kofax Capture 8.0 Service Pack 5 History

The Kofax Capture 8.0 Service Pack 5 product was released on 01/06/10.


What is new in Kofax Capture 8.0 Service Pack 5

Resolved Problems in Kofax Capture 8.0 Service Pack 5

The Kofax Capture 8.0 Service Pack 5 product contains the following resolved problems.

  • Sticky Field Did Not Retain Values (SPR 00042018)
  • When Creating New Batches, Could Not Enter Number of Pages Per Document (SPR 00042424)
  • Adding an Existing Custom Module Deleted User and Group Access (SPR 00047341)
  • Unable to Set Batch Class Name with Custom Module API (SPR 00047559)
  • When Database Connection Was Not Available, Release Script Stopped Responding (SPR 00047591)
  • Pages in Batch Contents Tree Were Not Selected During Validation (SPR 00047726)
  • Start and End Time for Batch Statistics and Batch Logs Did Not Match (SPR 00047738)
  • Switching Between Recognition Engines Caused Slowdown (SPR 00047835)
  • KCN Server Was Hanging Intermittently During Failovers (SPR 00048273)
  • Switching Users in Windows Vista with Standalone License Caused Errors (SPR 00048488, SPR 00048835)
  • Performance Problems in Scan Module Between Batch Close and Open Batch Dialog Box (SPR 00049210)
  • Custom Filename Based on Index Field Did Not Work (SPR 00049238)
  • Deployment Utility Caused License Error (SPR 00049901)
  • Using Citrix and SecurityBoost at the Same Time Caused Errors (SPR 00050641)
  • Rotating an Image Caused Unintended Setting Change (SPR 00051073)
  • Software License Did Not Check for All Available MAC Addresses on Activation (SPR 00051479)
  • Bar Code Separation Failed Intermittently with Kofax Capture 8 Service Pack 4 (SPR 00051567)
  • Scanning Error If EFS and SecurityBoost Were Enabled (SPR 00051625)
  • Error Message Occurred After Deleting a Batch with User Tracking Enabled (SPR 00051656)
  • KCNS Volume Errors Were Reported (SPR 00052461)
  • If .NET Validation Script Not Loaded, Index Fields Panel Failed to Display (SPR 00052897)
  • “ACStatsRole” Lost Certain Permissions on “viewStatsSession” (SPR 00053265)
  • Recognition Server Was Hanging Under Specific Conditions (SPR 00053382)
  • Mismatch of Endorser Values (SPR 00053287)
  • Index Fields Not Set Correctly After Copying and Pasting a Batch Class (SPR 00053846)
  • Unable to Process a Color Type 3 of 9 Bar Code (SPR 00053871)
  • Bar Code Recognition Was Not Successful Under Certain Conditions (SPR 00053902, SPR 00050201)
  • Conversion to Software License Caused Errors (SPR 00054486, SPR 00052461)
  • Access to Restricted Batches Was Allowed (SPR 00056200, SPR 00054200)
  • Error Caused by Long Index Field Data (SPR 00056305)
  • Maximum Recognition Confidence Value Was Only 99% (SPR 00056471)

For additional information on these resolved problems, please refer to the Problems Resolved in Kofax Capture 8.0 Service Pack 5 section beginning on page 7 of the updated Kofax Capture 8.0 Service Pack 5 Release Notes document below.


Kofax Capture 8.0 Service Pack 5 Release Notes Document

Click on the link below to access the following Kofax Capture 8.0 Service Pack 5 Release Notes document.


General Product Notices for all Capture Products

Operating System Support Notices

Operating System Support Notices


All Capture Products End of Sale & End of Support

Kofax Capture / Ascent Capture Products' End of Sale & End of Support

Click on the links below to access the particular product's End of Sale and End of Support announcement.


Kofax Capture / Ascent Capture Support

The Technical Support groups which supports the Kofax Capture / Ascent Capture Installation, Configuration, Operation, and Web products, can assist with installation and configuration of the base Kofax Capture / Ascent Capture products as well as troubleshooting problems that occur in production.  They have lots of experience with installation problems, batch class setup, patch code and bar code problems, hardware key issues, OCR engines, MSDE etc. They provide support for the Ascent Xtrata, Kofax Capture Import Connector - Fax / Ascent Fax and Kofax e-Transactions products. They also can assist with the Kofax Capture / Ascent Capture Web products such as the Kofax Capture Network Server / Ascent Capture Internet Server and Kofax Capture Import Connector - Web Services / Ascent Collection Server.  They can assist with installation or connectivity problems across LANs, WANs or the Internet. 


For details regarding technical support available for all Kofax products, please review the current Support Overview & Options and Product Support Eligibility Matrix Web pages.