Ascent Capture (AC) 7.x Product Support Overview

Kofax Capture 10.0 is the latest release of the Kofax Capture product.


NOTE: Support for the Ascent Capture 7.x products ended on 03/31/11. The Ascent Capture 7.x Web pages will continue to be available until 03/31/12.


Click here to see Important Product Notices


To access the following Web pages for this release, please click on the desired page's link.

Application Notes - Frequently Asked QuestionsRelease ScriptsRevision Levels - Supported Configurations


Ascent Capture 7 History

Click the links below to move the selected release's details.


Ascent Capture 7.0 History

Ascent Capture 7.0 was released on 06/17/05.


What is new in Ascent Capture 7.0?

New AC 7.0 Features

The following new features can be found in the Ascent Capture 7.0 product.

  • High Availability Support
  • Folders
  • VRS QC Later
  • Email Import
  • eDocument Volume License
  • Enhanced SQL Server Support
  • Table Fields
  • Standard Module Customization
  • Setup OCX Enhancements and Customization Enhancements
  • New System License and Multiple Server License Support

For additional information on these new features, please visit the New Features knowledge hub in the Ascent Capture online help.


Ascent Capture 7.0 Release Document

Click on the link below to access the following Ascent Capture and ACI Server 7.0 Release Notes document.


Ascent Capture 7.0 Service Pack 1 History

Ascent Capture 7.0 Service Pack 1 was released on 12/06/05.


What is new in Ascent Capture 7.0 Service Pack 1

AC 7.0 SP 1 Resolved Problems

  • Open Batch Dialog Box (SPR 00015315)
  • Kofax PDF Generator Module Increases Page Size (SPRs 00016772 and 00017422)
  • Transferring Batches to the Ascent Capture Internet Server 7.0 (SPR 00016966)
  • Switching the Ascent Capture Internet Server to Different Domains (SPR 00017387)
  • Licensing Decremented Inaccurately (SPR 00013875)
  • Scanning Problems in Unattended Mode (SPR 00006147)
  • Database Validation Executed Twice (SPRs 00018201 and 00018244)
  • Delete Row (CTRL+W) in Validation Module (SPRs 00018226 and 00018358)
  • Batch Limit Raised (SPR 00018647)
  • Databases are Compressed (SPR 00018651)
  • Index Group Zone (SPRs 00018945 and 00018947)
  • Transferring Batches Between Sites (SPR 00017469)
  • Custom Modules (SPR 00017553)
  • OCR Directory (SPR 00017595)
  • Sample Custom Module (SPR 00017673)
  • Kofax PDF Generator Module Increase Image (SPR 00019047)
  • Batch Creation is Slower Than Prior Version (SPR 00018912)
  • Releasing or Deleting a Batch with Folders (SPR 00017719)
  • Errors in Validation Module (SPR 00019382)
  • Recognition Server is Slower Than Prior Version (SPR 00019589)
  • Microsoft .NET Framework 2.0 Problems (SPR 00019649)
  • Ascent Capture Modules Running as Services (SPR 00019704 and 00018891)
  • GenerateDocumentUniqueID2 Method (SPR 00020552 and 00018174)
  • FindChildElementsByName Method (SPR 00020253 and 00018763)

For additional information on these resolved problems, please refer to the Ascent Capture 7.0 Service Pack 1 Notes document described below.


Ascent Capture 7.0 Service Pack 1 Notes

Click on the link below to access the following Ascent Capture 7.0 Service Pack 1 Notes document.


Ascent Capture 7.0 Service Pack 2 History

Ascent Capture 7.0 Service Pack 2 was released on 04/01/06.

Ascent Capture 7.0 Service Pack 2 is a cumulative package and contains all features and problem resolutions from Ascent Capture 7.0 Service Pack 1.

NOTE: If you make use of the Ascent Advanced Forms 3.x product, you must release all batches currently in the system before installing Ascent Capture 7.0 Service Pack 2.

The desired Service Pack can be located for download by selecting the appropriate language link found in the Service Packs section of the AC 7.0 Downloads Web page.


What is new in Ascent Capture 7.0 Service Pack 2

AC 7.0 SP 2 Resolved Problems

  • RejectAndSkipDocument Value (SPR00018128)
  • Ascent Capture Internet Server (SPRs 00018301, 00018382, and 00020208)
  • Transferring Batches to the Ascent Capture Internet Server 7.0 (SPR 00016966)
  • Kofax PDF Generator Module Increases Page Size (SPRs 00017801 and 00019047)
  • Auto-foldering and Sticky Attribute (SPRs 00019093 and 00019702)
  • Softbridge Basic Language (SBL) (SPRs 00018963 and 00019703)
  • Ascent Capture Service Pack 1 (SPR 00019955)
  • Uninstalling Ascent Capture (SPR 00020009)
  • Recognition Server Module and SecurityBoost (SPRs 00017558 and 00020202)
  • Processing Batches With Folders Through the Custom Module (SPRs 00017846 and 00020204)
  • Creating Folders in Scan Module (SPRs 00017857 and 00020205)
  • Validation Module (SPRs 00018448 and 00020209)
  • Ascent Capture 6.1 Batch Classes (SPRs 00017815 and 00020203)
  • Folders (SPRs 00019971 and 00020218)
  • Standalone Separator Sheets (SPRs 00017149 and 00020378)
  • Table Fields (SPRs 00020304 and 00020459)
  • Split Document and Insert Page (SPRs 00017865 and 00020518)
  • Ampersand (&) Character (SPRs 00018434 and 00020519)
  • Registered Custom Modules and Remote Site Profiles (SPRs 00019705 and 00020645)
  • Resolution Settings (SPR 00020781)
  • First Image in PDF Document (SPRs 00020594 and 00020825)
  • Ascent Capture Services With Linked Windows User Account (SPRs 00020671 and 00020865)
  • Custom Modules (SPRs 00021123 and 00021341)
  • Auto-foldering (SPRs 00018668 and 00020212)
  • Database Validation (SPRs 00020047 and 00021386)
  • Ascent Capture Email Import Service (SPRs 00021287 and 00021421)
  • Insert New Page in Scan Module (SPRs 00022368 and 00022399)
  • Recognition Server Module (SPRs 00022283 and 00022401)
  • Ascent Capture Internet Server Error (SPRs 00020297 and 00022547)
  • Multiple Remote Synchronization Agents (RSA) (SPRs 00022339 and 00022548)
  • Reading Page-level Bar Codes at Scan Time (SPRs 00017901 and 00022347)
  • Visual FoxPro Database (SPRs 00022543 and 00022980)

For additional information on these resolved problems, please refer to the Ascent Capture 7.0 Service Pack 2 Notes document described below.


Ascent Capture 7.0 Service Pack 2 Notes

Click on the link below to access the following Ascent Capture 7.0 Service Pack 2 Notes document.

Ascent Capture 7.0 Service Pack 3 History

Ascent Capture 7.0 Service Pack 3 was released on 06/30/06.

Ascent Capture 7.0 English Service Pack 3 is a cumulative package and contains all features and problem resolutions from Ascent Capture 7.0 English Service Pack 2.

This program can be located for download by selecting the appropriate language link found in the Service Packs section of the AC 7.0 Downloads Web page.

What's new in Ascent Capture 7.0 Service Pack 3

AC 7.0 SP 3 Resolved Problems

  • Database Utility (DBUtil.exe)(SPR 00018738)
  • Using Patch Code Separation or Fixed Page Separation (SPRs 00023817 and 00024138)
  • Database field type mismatch.
  • Defining Index Fields on Sample Pages (SPR 00019057)
  • Ascent Advanced Forms Extraction Module (SPR 00023674)
  • Module report schema mismatch error.
  • Match Column (SPRs 00024373 and 00024408)
  • Remote Synchronization Agent (RSA) (SPR 00024561)
  • Service Pack Installation Created TMP File (SPR 00024430)
  • VRS QC Later (SPRs 00019071 and 00025186)
  • Importing XML (SPR 00024804)

For additional information on these resolved problems, please refer to the Ascent Capture 7.0 Service Pack 3 Notes document described below.


Ascent Capture 7.0 Service Pack 3 Notes

Click on the link below to access the following Ascent Capture 7.0 Service Pack 3 Notes document.


Ascent Capture 7.0 Service Pack 4 History

Ascent Capture 7.0 Service Pack 4 was released on 01/08/08.

The Ascent Capture 7.0 English Service Pack 4 is a cumulative package and contains all features and problem resolutions from the Ascent Capture 7.0 English Service Pack 3.

This program can be located for download by selecting the appropriate language link found in the Service Packs section of the AC 7.0 Downloads Web page.

What's new in Ascent Capture 7.0 Service Pack 4

AC 7.0 SP 4 Resolved Problems

  • Ascent Capture Email Import Service (SPRs 00033155 and 00025464)
  • Error When Processing a Batch through the Kofax PDF Generator Module (SPRs 00033157 and 00025103)
  • Memory Leak (SPRs 00033158 and 00024916)
  • Unattended Modules Fail to Restart (SPRs 00033161 and 00027560)
  • Release Module Stops Processing with Large Batches of Bitonal and Color Documents (SPRs 00033162 and 00026827)
  • Cannot Run Custom Module at Remote Sites (SPRs 00033163 and 00024756)
  • Multiple Release Servers Processed the Same Batch (SPRs 00033166 and 00028743)
  • SQL Server Microsoft Data Engine Caused 99% CPU Utilization When Uploading User (SPRs 00033170 and 00032133)
  • Large Batches Cause Long Delays When Creating Documents in Validation Module (SPRs 00033171 and 00031714)
  • Volume Licensing Decremented Inaccurately (SPR 00033156 and 00013875)
  • An Error Is Incorrectly Displayed in the Open Batch Window (SPRs 00033165 and 00029386)
  • Performance Issues Were Reported When Working In and Closing Batches (SPRs 00033168, 00030981, 00033169, and 00030984)

For additional information on these resolved problems, please refer to the Ascent Capture 7.0 Service Pack 4 Notes document described below.


Ascent Capture 7.0 Service Pack 4 Notes

Click on the link below to access the following Ascent Capture 7.0 Service Pack 4 Notes document.


Ascent Capture 7.5 History

Ascent Capture 7.5 was released on 06/19/06.


What is new in Ascent Capture 7.5

New AC 7.5 Features

The following new features can be found in the Ascent Capture 7.5 product.

  • Instant Batch Notification
  • Additional Languages for the High Performance Recognition Engines
  • Section 508 Compliance
  • Turnkey Reports
  • Ascent Deployment Utility
  • Faster User and Group Selection
  • Single Document Processing
  • Terminal Servers and Citrix Support
  • Multiple Instance Support

For information on new features, please visit the New Features knowledge hub in the Ascent Capture online help.


Ascent Capture 7.5 Release Notes

Click on the link below to access the following Ascent Capture and Ascent Capture Internet Server 7.5 document.


Ascent Capture 7.5 Service Pack 1 History

Ascent Capture 7.5 Service Pack 1 was released on 10/03/06.


What is new in Ascent Capture 7.5 Service Pack 1

New AC 7.5 SP 1 Features

  • Local time zone adjustment for transferred batches (SPR 00025084)

AC 7.5 SP 1 Resolved Problems

  • Recognition Server Module (SPRs 00025503 and 00025799)
  • Memory Leak (SPRs 00024916, 00025564, and 00025565)
  • Ascent Capture Email Import Service (SPRs 00025464 and 00025487)
  • Front Delete Blank Page Threshold (SPRs 00025477 and 00025547)
  • Defining Index Fields on Sample Pages (SPRs 00019057 and 00025815)
  • Importing XML (SPRs 00024804 and 00025816)
  • Batch Totals (SPR 00018170)
  • Page Level Bar Codes on Color Images (SPRs 00010360 and 00013895)
  • VRS QC Later (SPRs 00026068 and 00026193)
  • Remote Synchronization Agent (RSA) (SPRs 00026356 and 00026307)
  • Refresh Tree Error Message (SPR 00024753)

For additional information on these resolved problems, please refer to the Ascent Capture 7.5 Service Pack 1 Notes document described below.


Ascent Capture 7.5 Service Pack 1 Notes

Click on the link below to access the following Ascent Capture 7.5 Service Pack 1 Notes document.


Ascent Capture 7.5 Service Pack 2 History

Ascent Capture 7.5 Service Pack 2 was released on 01/03/07.

Ascent Capture 7.0 Service Pack 2 is a cumulative package and contains all features and problem resolutions from Ascent Capture 7.0 Service Pack 1.


What is new in Ascent Capture 7.5 Service Pack 2

AC 7.5 SP 2 Resolved Problems

  • KfxOcxEventBatchRejecting Event (SPRs 00022618, 00026787, and 00026788)
  • Folder Validation (SPRs 00024952, 00026789, and 00026790)
  • Increasing Sample Rate (SPRs 00027309, 00027697, and 00027698)
  • International Environments (SPRs 00020297, 00022623, 00026129, 00027445, 00027446, and 00027447)
  • Error While Synchronizing Batch Classes (SPRs 00025489, 00027699, and 00027700)
  • Object Deleted Error Message (SPRs 00027443. 00027701, and 00027702)
  • Switching From MSDE to SQL Server (SPRs 00022603 and 00027474)
  • Collection of CustomProperty Objects (SPRs 00025994 and 00027703)
  • Image Folder (SPR 00021401)
  • Data Entry Mode (SPRs 00026590 and 00026812)
  • Ascent Capture Email Import Service (SPRs 00022550 and 00022703)

For additional information on these resolved problems, please refer to the Ascent Capture 7.5 Service Pack 2 Notes document described below.


Ascent Capture 7.5 Service Pack 2 Notes

Click on the link below to access the following Ascent Capture 7.5 Service Pack 2 Notes document.


Ascent Capture 7.5 Service Pack 3 History

Ascent Capture 7.5 Service Pack 3 was released on 04/03/07.

Ascent Capture 7.0 Service Pack 3 is a cumulative package and contains all features and problem resolutions from Ascent Capture 7.0 Service Pack 2.


What is new in Ascent Capture 7.5 Service Pack 3

AC 7.5 SP 3 New Features

  • Digital Certificate Support

For additional information on this new feature, please refer to the Ascent Capture 7.5 Service Pack 3 Notes document described below.

AC 7.5 SP 3 Resolved Problems

  • Changing the Ascent Capture Password When the SQL Server Password Is Changed
  • VRS Blank Page Deletion Erroneously Deleted Reverse Side of Duplex Image
  • Administration Module Inoperable When the Mailbox List Option Is Selected
  • User Tracking Database Is Not Updated with the Correct Batch Process State Value
  • When Running XML Auto-Import with User Tracking Enabled, Reporting Captures the Processing of the First File Only
  • Bar Code Recognition
  • Create Folder Option Disabled in Context Menu
  • Same Batches Can Be Processed at the Same Time by More than One User or More than One Unattended Module
  • Unattended Modules Fail to Restart
  • Cannot Find eDoc Files Created at a Central Site
  • Caching Last User for User Profiles
  • Can't Run Custom Module at Remote Sites
  • Release Module Stops Processing with Large Batches of Bitonal and Color Documents
  • Modules Terminate Due to Synchronization Errors

For additional information on these resolved problems, please refer to the Ascent Capture 7.5 Service Pack 3 Notes document described below.


Ascent Capture 7.5 Service Pack 3 Notes

Click on the link below to access the following Ascent Capture 7.5 Service Pack 3 Notes document.


Ascent Capture 7.5 Service Pack 4 History

Ascent Capture 7.5 Service Pack 4 was released on 08/01/07.

Ascent Capture 7.0 Service Pack 4 is a cumulative package and contains all features and problem resolutions from Ascent Capture 7.0 Service Pack 3.


What is new in Ascent Capture 7.5 Service Pack 4

AC 7.5 SP 4 Resolved Problems

  • XML Auto Import Did Not Import the Correct Number of Batches (SPR 00025595)
  • Error in Database Lookup When NULL Value Encountered (SPR 00025689)
  • Release Setup Data Was Omitted in CAB File (SPR 00026530)
  • Continual Downloading of Service Pack File (SPR 00026841)
  • Out-of-Bounds Values Caused Unexpected Behavior (SPR 00027265)
  • Ascent Capture Email Import Service Unable to Import Secure PDF Files (SPR 00028147)
  • Some Email Messages Were Not Delivered Correctly (SPRs 00029174 and 00029245)
  • Ascent Capture Email Import Intermittently Failed (SPRs 00029293 and 00029415)
  • Missing Semi-Colon in Output File Caused Misinterpreted Data (SPR 00029677)
  • Database Logon Failure in the Report Viewer (SPRs 00025452 and 00029775)
  • Text Release Script Was Releasing Incorrect Batch Field Values (SPR 00029913)
  • Ascent Capture Email Import Created Duplicate Batches (SPRs 00029837 and 00030346)
  • XML Invalid Characters Caused Batches to Remain in a “Downloading” State (SPRs 00029930 and 00030347)
  • Ascent Capture Email Import Was Incorrectly Processing Nested Email Attachments (SPRs 00030011 and 00030349)
  • Ascent Capture Email Import Was Incorrectly Processing Email Attachments with Invalid Characters and Missing File Names (SPRs 00030012 and 00030350)
  • Ascent Capture Email Import Administration Module Reported XML Error (SPRs 00029730 and 00030351)
  • XML Auto Import Did Not Support Single Sign On (SPRs 00029982 and 00030352)
  • Color Bar Code Recognition Failed (SPRs 00030043 and 00030355)
  • Service Pack Installation Displayed an Error When Pubtypes Folder Was Missing (SPR 00030267)
  • Performance Was Slow When Closing a Batch in Validation (SPR 00030772)
  • Batches with Nested Folders Did Not Upload (SPRs 00030249, 00030773, and 00030715)
  • Changing Batches Overloaded the SQL Server (SPRs 00030271 and 00030780)
  • Some Batches Stopped Processing When Modules Were Improperly Closed (SPRs 00030394 and 00030781)
  • Data Loss from Tables with More than 126 Rows (SPRs 00030430 and 00030782)
  • Batch Field Values Longer than 254 Characters Were Truncated (SPRs 00030289 and 00030788)
  • Volume License Was Incorrectly Decremented (SPRs 00030131 and 00030887)
  • Batches Were Not Correctly Processed by the Recognition Module (SPRs 00030818 and 00031116)

For additional information on these resolved problems, please refer to the Ascent Capture 7.5 Service Pack 4 Notes document described below.


Ascent Capture 7.5 Service Pack 4 Notes

Click on the link below to access the following Ascent Capture 7.5 Service Pack 4 Notes document.


Ascent Capture 7.5 Service Pack 5 History

Ascent Capture 7.5 Service Pack 5 was released on 11/01/07.

Ascent Capture 7.0 Service Pack 5 is a cumulative package and contains all features and problem resolutions from Ascent Capture 7.0 Service Pack 4.


What is new in Ascent Capture 7.5 Service Pack 5

  • Encryption and Hashing Algorithms Update
    You can now optionally update Ascent Capture to use the Triple DES and SHA1 encryption and
    hashing algorithms approved by the Federal Information Processing Standard (FIPS) Publication
    140-2 standard.

For additional information on this new feature, please refer to "Enabling the Encryption and Hashing Algorithms Update" located on page 5 of the Ascent Capture 7.5 Service Pack 5 Notes document described below.

AC 7.5 SP 5 Resolved Problems

  • Uninstalling a Service Pack Prevented the ACEI Service From Restarting (SPR 00030916)
  • Unable to Import .cab Files From Ascent Capture Version 3.2 (SPR 00031013)
  • SQL Server Microsoft Data Engine Caused 99% CPU Utilization When Uploading User Tracking Data (SPRs 00031403 and 00031170)
  • After a Central Site Installed Service Pack 4, Licensing Expired After Five Days if a New Remote Site Was Added (SPRs 00031455 and 00031318)
  • Database Validation Appended Extra Numeric Data to VARCHAR Fields (SPR 00031458)
  • StatsformType Table for User Tracking Contained Incorrect Data (SPRs 00029889 and 00026279)
  • Setup Was Unable to Obtain an Exclusive Connection to the Database When Installing Service Pack 3 (SPRs 00030007 and 00029280)
  • Intermittent Batch Recall Errors Occurred When a Batch was Processed at the Remote Site (SPR 00029477)
  • Sample Text Release Script Truncated Table Values (SPR 00029996)
  • Blank Value in Field Type Match List Caused Recognition Error 89902 (SPR 00028714)
  • Batch Priority in Ascent Capture - Batch Manager Dialog Box Did Not Match Batch Priority in Batch Properties Dialog Box (SPR 00016204)
  • GDI Object Resource Leak in Ascent Capture 7.5 Service Pack 4 (SPRs 00032034 and 00032501)
  • Intermittent Loss of Batch Classes at Remote Sites (SPRs 00032292 and 00032503)
  • Unable to Send a Batch from an Ascent Capture 7.0 Remote Site to an Ascent Capture 7.5 Central Site (SPR 00032305)
  • When Importing Batches Via XML Auto-Import, the DeleteBatchOnError Attribute was Ignored

For additional information on these resolved problems, please refer to the Ascent Capture 7.5 Service Pack 5 Notes document described below.


Ascent Capture 7.5 Service Pack 5 Notes

Click on the link below to access the following Ascent Capture 7.5 Service Pack 5 Notes document.


Ascent Capture 7.5 Service Pack 6 History

Ascent Capture 7.5 Service Pack 6 was released on 02/01/08.

Ascent Capture 7.0 Service Pack 6 is a cumulative package and contains all features and problem resolutions from Ascent Capture 7.0 Service Pack 5.


What is new in Ascent Capture 7.5 Service Pack 6

AC 7.5 SP 6 Resolved Problems

  • Error When Processing Specific Data in Images with Kofax PDF Generation Enabled (SPR 00032447)
  • Error Caused Ascent Capture Email Import (ACEI) to Stop Processing New Emails (SPRs 00032381 and 00033144)
  • CustomStandard Module Scanner Errors Displayed When SuppressScan Controls Were
    Set to True (SPRs 00030863 and 00033286)
  • Multiple Release Servers Processed the Same Batch (SPRs 00028743 and 00033630)
  • The Input Controller Failed When Batches Were Stored in SQL and the “Batch Class Name” Batch Field Was Specified (SPR 00030867)
  • Batch Field Data Was Not Copied to Batches Automatically Created During Single Document Processing Mode (SPR 00033798 and 00033833)
  • Computed Batch Totals Were Inaccurate When Used with Batches Stored in SQL (SPR 00033089)

For additional information on these resolved problems, please refer to the Ascent Capture 7.5 Service Pack 6 Notes document described below.


Ascent Capture 7.5 Service Pack 6 Notes

Click on the link below to access the following Ascent Capture 7.5 Service Pack 6 Notes document.


Ascent Capture 7.5 Service Pack 7 History

Ascent Capture 7.5 Service Pack 7 was released on 04/21/08.

Ascent Capture 7.0 Service Pack 7 is a cumulative package and contains all features and problem resolutions from Ascent Capture 7.0 Service Pack 6.


What is new in Ascent Capture 7.5 Service Pack 7

AC 7.5 SP 7 Resolved Problems

This Service Pack is a maintenance release for the Ascent Capture 7.5 product which provides the following resolved problems.

    • The Batch Contents Tree Does Not Display in Expanded Mode by Default for the Scan, Quality Control, Validation, and Verification Modules (SPR 00025952)
    • Blank Pages are Created in the PDF When Using eDocs With the PDF Generator Module (SPR 00026228)
    • Batch Routing Information is Not Saved Correctly in the Remote Site Profile (SPR 00034966)
    • {Scan Operator's Station ID} Variable is Displayed When a Batch is Released (SPR 00018199)
    • Barcodes Are Not Read on Color Images With “Use EBC if licensed” Enabled (SPR 00030825)
    • Challenge/Response Mechanism Produces Intermittent License Server Error Message (SPR 00035009)
    • Error Message: Error: ACISrvc, 0, ACISV: Specified cast is not valid (SPR 00034555)
    • Report Viewer Batch Summary Reports Do Not Display Results When Running the Release Module as a Service (SPR 00031003)
    • Report Viewer Pages Scanned Report Returns Blank Values (SPR 00031312)
    • When the VRS Blank Page Deletion is Enabled, the Endorser Counter Value Does Not Increment Correctly (SPR 00035209)

For additional information on these resolved problems, please refer to the Ascent Capture 7.5 Service Pack 7 Notes document described below.


Ascent Capture 7.5 Service Pack 7 Notes

Click on the link below to access the following Ascent Capture 7.5 Service Pack 7 Notes document.


Ascent Product Notices

 

General Product Notices for all Capture Products

Capture Product's End of Sale & End of Support

Kofax Capture Products' End of Sale & End of Support

Click on the links below to access the particular product's End of Sale and End of Support announcement.

Kofax Capture / Ascent Capture Support

The Technical Support groups which supports the Capture Installation, Configuration, Operation, and Web products, can assist with installation and configuration of the base Kofax Capture / Ascent Capture products as well as troubleshooting problems that occur in production.  They have lots of experience with installation problems, batch class setup, patch code and bar code problems, hardware key issues, OCR engines, MSDE etc. They provide support for the Ascent Xtrata, Kofax Capture Import Connector - Fax / Ascent Fax and Kofax e-Transactions products. They also can assist with the Kofax Capture / Ascent Capture Web products such as the Kofax Capture Network Server / Ascent Capture Internet Server and Kofax Capture Import Connector - Web Services / Ascent Collection Server.  They can assist with installation or connectivity problems across LANs, WANs or the Internet. 


For details regarding technical support available for all Kofax products, please review the current Support Overview & Options and Product Support Eligibility Matrix Web pages.