Ascent
Capture (AC) 6 Product Support Overview NOTE: Support for the Ascent Capture 6 products will end on 07/31/08. The Ascent Capture 6 product Web pages will continue to be available until 07/31/09.
The AC 6.1 product was released on 02/27/04. At that time, it replaced the AC 6.0 product release as the most recent release of the Ascent Capture (AC) product
The following new features can be found in the Ascent Capture 6.1 product.
For more information on new features, please visit the New Features knowledge hub in the Ascent Capture 6.1 online help.
Click on the link below to access the following Ascent Capture 6.1 Release Notes document.
The AC 6.0 product was released on 07/30/03. At that time, it replaced the AC 5.51 product release as the most recent release of the Ascent Capture (AC) product.
The following new features can be found in the Ascent Capture 6.0 product.
For more information on new features, please visit the New Features knowledge hub in the Ascent Capture 6.0 online help.
Click on the link below to access the following Ascent Capture 6 .0 Release Notes document.
You can now request a temporary Ascent Capture Activation Code to address the following needs:
The license generated will address the above situations for 5 days hence. At that time, the temporary license will expire.
Click here to move to the Temporary Ascent Capture Activation Code Web page.
Ascent Capture 6.x wrapper file to fix the Microsoft SQL Server 2000 SP4 installation problem can be found on the AC 6.0 Downloads Patches Web page.
The Kofax Capture / Ascent Capture Technical Support group is comprised of three subgroups (discussed on the Support Options Web page), whose members are knowledgeable in all aspects of the Kofax Capture / Ascent Capture product and Kofax / Ascent modules, including installation, configuration, operation and development. Each group receives ongoing product training from our Engineering department relating to the general Kofax Capture / Ascent Capture product and their specific area of expertise. These groups have in depth knowledge of networking, databases, hardware, and programming which they use when assisting all supported Kofax Capture / Ascent Capture customers.
The Kofax Capture / Ascent Capture Installation, Configuration, Operation, and Web product's Technical Support group can assist with installation and configuration of the base Kofax Capture / Ascent Capture products as well as troubleshooting problems that occur in production. They have lots of experience with installation problems, batch class setup, patch code and bar code problems, hardware key issues, OCR engines, MSDE etc. They provide support for the Ascent Xtrata and Kofax Capture Import Connector - Fax / Ascent Fax products. They also can assist with the Kofax Capture / Ascent Capture Web products such as the Kofax Capture Network Server / Ascent Capture Internet Server and the Kofax Capture Import Connector - Web Services / Ascent Collection Server. They can assist with installation or connectivity problems across LANs, WANs or the Internet.
For details regarding technical support available for all Kofax products, please review the current Support Overview & Options and Product Support Eligibility Matrix Web pages.
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