Ascent Capture Internet Server:
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Support Overview
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PRODUCT INFO:
Product
Overview

Ascent
Capture Internet (ACI) Server Revision LevelsACI Server 7.5 is the latest release of the Ascent Capture Internet Server product.
|
Version |
Type of Release |
Release Date |
Description |
| 7.5 | Maintenance Release | 06/19/06 | The following new features can be found in the Ascent Capture 7.5 maintanence release.
For information on new features, please visit the New Features knowledge hub in the Ascent Capture online help. |
| 7.0 |
Major Release |
06/17/05
|
This major release adds the following new capabilities to the Ascent Capture Internet Server product.
|
| 6.1 |
Maintenance Release |
02/27/04 |
The following new features could be found in this Ascent Capture Internet Server 6.1 product's maintenance release.
|
| 6.0 |
Major Release | 07/30/03 | This major release added the following new capabilities to the Ascent Capture Internet Server product.
|
| 5.51 |
Maintenance Release |
08/09/02 |
This ACI Server version is required for those who upgrade to Ascent Capture 5.51. |
| 5.5 |
Maintenance Release |
03/28/02 |
Ascent Capture/ACI Server 5.0 users upgrading to Ascent Capture 5.5 must upgrade their ACI Server product to 5.51. This maintanence release provides the following new features.
|
| 5.0 |
Major Release |
05/03/01 |
This major release adds the following new capabilities to the Ascent Capture Internet Server product.
|
| 4.0 |
Major Release |
10/26/00 |
This major release adds the following new capabilities to the Ascent Capture Internet Server product.
|
The Kofax Capture / Ascent Capture Technical Support group is comprised of three subgroups (discussed on the Support Options Web page), whose members are knowledgeable in all aspects of the Kofax Capture / Ascent Capture product and Kofax / Ascent modules, including installation, configuration, operation and development. Each group receives ongoing product training from our Engineering department relating to the general Kofax Capture / Ascent Capture product and their specific area of expertise. These groups have in depth knowledge of networking, databases, hardware, and programming which they use when assisting all supported Kofax Capture / Ascent Capture customers.
The Kofax Capture / Ascent Capture Installation, Configuration, Operation, and Web product's Technical Support group can assist with installation and configuration of the base Kofax Capture / Ascent Capture products as well as troubleshooting problems that occur in production. They have lots of experience with installation problems, batch class setup, patch code and bar code problems, hardware key issues, OCR engines, MSDE etc. They provide support for the Ascent Xtrata and Kofax Capture Import Connector - Fax / Ascent Fax products. They also can assist with the Kofax Capture / Ascent Capture Web products such as the Kofax Capture Network Server / Ascent Capture Internet Server and the Kofax Capture Import Connector - Web Services / Ascent Collection Server. They can assist with installation or connectivity problems across LANs, WANs or the Internet.
For details regarding technical support available for all Kofax products, please review the current Support Overview & Options and Product Support Eligibility Matrix Web pages.
