Ascent
Capture Internet (ACI) Server 6.x Product Support Overview ACI Server 7.5 is the latest release of the Ascent Capture Internet Server product.
The ACI Server 6.1 product was released on 02/27/04. At that time, it replaced the ACI Server 6.0 product release as the most recent release of the Ascent Capture Internet (ACI) Server product.
The following new features can be found in the Ascent Capture Internet Server 6.1 product.
For information on these new ACI Server 6.1 features, see the topics Assign Web Server Port Number and Web Cache Affinity on the welcome page of the ACI Server Administration knowledge hub in the Ascent Capture online help.
Click on the link below to access the following Ascent Capture Internet Server 6.1 Release Notes document.
There can be a problem with systems running the ACI Server 6.0 service becoming disrupted after the Microsoft critical update SP3 for .Net 1.0.3705 is installed. Please read ACI Server 6.0 .Net 1.0 SP 3 (PDF, 101 KB) for information on how to resolve this problem.
The ACI Server 6.0 product was released on 07/30/03. At that time, it replaced the ACI Server 5.5 product release as the most recent release of the Ascent Capture Internet (ACI) Server product.
What Was New in ACI Server 6.0?
The following new features can be found in the Ascent Capture Internet Server 6.0 product.
For more information on these new features, please visit the New Features knowledge hub in the Ascent Capture 6.0 online help. Click the “Ascent Capture Internet Server” link near the top of the page.
Click on the link below to access the following Ascent Capture Internet Server 6.0 Release Notes document.
The Kofax Capture / Ascent Capture Technical Support group is comprised of three subgroups (discussed on the Support Options Web page), whose members are knowledgeable in all aspects of the Kofax Capture / Ascent Capture product and Kofax / Ascent modules, including installation, configuration, operation and development. Each group receives ongoing product training from our Engineering department relating to the general Kofax Capture / Ascent Capture product and their specific area of expertise. These groups have in depth knowledge of networking, databases, hardware, and programming which they use when assisting all supported Kofax Capture / Ascent Capture customers.
The Kofax Capture / Ascent Capture Installation, Configuration, Operation, and Web product's Technical Support group can assist with installation and configuration of the base Kofax Capture / Ascent Capture products as well as troubleshooting problems that occur in production. They have lots of experience with installation problems, batch class setup, patch code and bar code problems, hardware key issues, OCR engines, MSDE etc. They provide support for the Ascent Xtrata and Ascent Fax products. They also can assist with the Kofax Capture / Ascent Capture Web products such as the Kofax Capture Network Server / Ascent Capture Internet Server. They can assist with installation or connectivity problems across LANs, WANs or the Internet.
For details regarding technical support available for all Kofax products, please review the current Support Overview & Options and Product Support Eligibility Matrix Web pages.
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