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Ascent Capture Internet (ACI) Server 6.x Application Notes

ACI Server

Kofax Capture 8.0 Service Pack 2 is the latest release of the Kofax Capture (previously named Ascent Capture) product. The Kofax Capture Network Server (previously called the Ascent Capture Internet Server) is included in the Kofax Capture product. Please refer to the Kofax Capture 8 Web pages for any Kofax Capture Network Server information.

is the latest release of the Ascent Capture Internet Server product.

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ACI Server Timeouts

There are three different types of timeouts that can occur while ACI Server is uploading batches.

• Internet Timeouts

• ASP Script Timeouts

• ACI Server Timeouts

Internet Timeouts

These are the least likely to occur and would be caused by failure of the client to reach the server due to problems with the connection between the remote client and the server through the Internet.  The only error would be seen in the client's ACI Server log. 

(4900)General Error while building batches: (12002) 12002: The request has timed out. 

The default timeout value for a communication from the client to reach the server via the Internet or WAN connection is 5 minutes. If it takes more than 5 minutes, a timeout with the above error may occur.  The connectivity should be analyzed by a network technician if this type of timeout occurs.

ASP Script Timeouts 

The following error would be seen in the client's ACI Server log only:

"Error 'ASP 0113' Script timed out/acis/action.asp.  The maximum amount of time for a script to execute was exceeded.  You can change this limit by specifying a new value for the property Server.ScriptTimeOut or by changing the value in the IIS administration tools."

There are several different ASP scripts that run on the server during the course of synchronizing with the server.  The default timeout for a script to complete is 90 seconds.  This is an IIS setting that can be increased if necessary.  Increasing this setting will only effect those workstations that would not have otherwise completed the transaction due to this timeout error.    Within IIS, go to the ACIS virtual directory, click on "Configuration" and then on the "App Options" tab. Within this tab is the ASP Script timeout setting - it can be increased incrementally as the configuration requires. 

ACI Server Timeouts

There are several different types of timeout errors that can occur on the ACI Server.  This will be logged in the ACI Server server log and client log.

There are several different types of timeouts.  They will log an error like:

(4900) General Error while building batches: (4005): Server Error., This operation returned because the timeout period expired. (ACI_TID_ACCESS) (1460) TID: xxxxx

There are different specific error messages possible:

ACI_TID_ACCESS - Timeout is occurring when trying to access the Transfer table in the ACIS.mdb.  This would normally occur if the Transfer table was very large.  Resolutions for this are to compact the ACI Server database using Microsoft Access database compact utility.  

ACI_BATCHCAT_ACCESS - Timeout is occurring when trying to update the BatchCatalog database in Ascent Capture.  This database may also need to be compacted regularly.  Because it is more proprietary than the ACIS.mdb, it should be compacted with the DBRepair utility instead of the Microsoft Access compact utility. DBREpair.exe can be found in the \Ascent\bin directory of clients that are connected to the Ascent server at the central site.