Ascent
Xtrata Pro 3.1 Product Support Overview
The Kofax Transformation Modules 3.5 is the latest release of the Kofax Transformation Modules (previously named Ascent Xtrata Pro) product.
The Ascent Xtrata Pro 3.1 Service Pack 2 product was released on 03/26/08. At that time, it replaced the Ascent Xtrata Pro 3.1 Service Pack 1 product release as the latest release of the Ascent Xtrata Pro product.
Ascent Xtrata Pro 3.1 Service Pack 2 has been certified for the
following versions of Kofax
Capture / Ascent Capture:
This section contains information about issues
that can be resolved by installing Ascent Xtrata Pro 3.1 Service
Pack 2.
For additional information on these resolved problems for Ascent Capture integration, please refer to the Ascent Xtrata Pro 3.1 Service Pack 2 Notes document described below.
Click on the link below to access the following Ascent Xtrata Pro 3.1 Service Pack 2 Notes document.
The Ascent Xtrata Pro 3.1 Service Pack 1 product was released on 01/28/08. At that time, it replaced the Ascent Xtrata Pro 3.1 product release as the latest release of the Ascent Xtrata Pro product.
This section contains information about new features provided with Ascent Xtrata Pro 3.1 Service Pack 1.
For additional information on these resolved problems, please refer to the Ascent Xtrata Pro 3.1 Service Pack 1 Notes document described below.
This section contains information about issues
that can be resolved by installing Ascent Xtrata Pro 3.1 Service
Pack 1.
For additional information on these resolved problems for Ascent Capture integration, please refer to the Ascent Xtrata Pro 3.1 Service Pack 1 Notes document described below.
Click on the link below to access the following Ascent Xtrata Pro 3.1 Service Pack 1 Notes document.
The Ascent Xtrata Pro 3.1 product was released on 10/23/07. At that time, it replaced the Ascent Xtrata Pro 3.0 Service Pack 2 product as the latest release of the Ascent Xtrata Pro product.
Ascent Xtrata Pro 3.1 product includes all features and problem resolutions from the 3.0 release and from Service Pack 1 and Service Pack 2.
For additional informaiton about the above new featuers, please refer to the New Features section beginning on page 1 of the Ascent Xtrata Pro Version 3.1 Release Notes document.
For additional informaiton about the above resolved problems, please refer to the Resolved Problems section beginning on page 6 of the Ascent Xtrata Pro Version 3.1 Release Notes document.
For additional informaiton and possible workarounds regarding the above known issues, please refer to the Known Issues section beginning on page 11 of the Ascent Xtrata Pro Version 3.1 Release Notes document.
Click on the link below to access the following Ascent Xtrata Pro 3.1 Release Notes document.
The Kofax Capture / Ascent Capture Technical Support group is comprised of three subgroups (discussed on the Support Options Web page), whose members are knowledgeable in all aspects of the Kofax Capture / Ascent Capture product and Kofax / Ascent modules, including installation, configuration, operation and development. Each group receives ongoing product training from our Engineering department relating to the general Kofax Capture / Ascent Capture product and their specific area of expertise. These groups have in depth knowledge of networking, databases, hardware, and programming which they use when assisting all supported Kofax Capture / Ascent Capture customers.
The Kofax Capture / Ascent Capture Advanced Forms product's Technical Support group can assist with problems related to INDICIUS, Ascent Advanced Forms, Ascent for Invoices, Ascent for Health Insurance, and Ascent Xtrata Pro. They are trained on these Kofax created Ascent modules which are designed to expand on the basic Ascent Capture application.
For details regarding technical support available for all Kofax products, please review the current Support Overview & Options and Product Support Eligibility Matrix Web pages.
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