Kofax MarkView Support Contacts

Contacting Support:

Log Incidents, Search for Answers and Manage Customer Accounts, login to:

• Support Web http://support.170systems.com
• Voice Mail (when internet or Support Web is unavailable)
• North America 800-788-6170
• Europe +44 (0)208 610 6709
• Asia Pacific TBD
  

Support Escalations:

Technical Support Escalations should be submitted using the escalation form as outlined on the Escalation Process & Incident Resolution Web page.

In the event that this form is unavailable, you may contact Technical Support Management:

• Aidan Sullivan: Senior Manager - Technical Support: Aidan.Sullivan@kofax.com
• Mike Pilman: Manager - Technical Support: Mike.Pilman@kofax.com

Holiday Coverage:

During the following company holidays technical support will only be available for Severity 1 issues for customers who have purchased 7x24 coverage.

For a list of official Technical Support holidays, please see Answer 310 in Support Web.

Customers access Support Web here.