The Kofax Customer Portal is the online case submission and tracking method available 24x7 for all customers. The Kofax Customer Portal allows eligible contacts to enter new Web-based support Cases, receive responses to their existing Web-based support Cases, and review their existing Web-based support Case history online.
The latest Guide to the Kofax Support Portal will help you to successfully navigate and use the Kofax Customer Portal.
You must request a Kofax Customer Portal login (using the hyperlink below) in order to access the Kofax Customer Portal. Once a new Case has been submitted, the eligible contact should receive an update notification via email within one business day of their Kofax Customer Portal submission. (Click here to see the list of Kofax Technical Support holidays.)
For companies that have a current 24x7 support contract, please contact your designated Kofax Technical Support group, by telephone, if you have an urgent issue.
Please refer to the Product Support Eligibility Matrix for the complete list of Web-based supported products.
IMPORTANT NOTE: If you are accessing the Kofax Customer Portal with Microsoft Internet Explorer Web browser version 7.0 and find that the Product Family dropdown list does not display the Product Family list, we have found that installing the Security Update for Windows Internet Explorer 7 (KB2618444), referred to in Microsoft Support Article ID: 2628724 "FIX: Some drop-down lists and combo boxes do not appear in Internet Explorer 7 after you install security update 2586448" corrects the problem. We sincerely apologize for any inconvenience this may cause.
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