Kofax VRS Product OEM Overview |
Kofax has joined with the following scanner manufacturers to provide a unique VRS solution for use in conjunction with specific offerings from their product lines. These VRS OEM versions are distributed by the scanner manufacturers for use with their specific VRS scanners. These VRS OEM releases are not intended to be used with any scanner make or model other than the ones they are distributed with. First level support for these VRS OEM products is provided by the scanner manufacturer for each of the VRS OEM products. Please check the list of VRS OEM products, shown below, to identify where to obtain support and software updates for your scanner and VRS OEM product before proceeding.
The current VRS OEM releases can be found in the VRS Scanner Certification & Performance List document (in PDF format). This list is updated on a regular basis.
Kofax does not distribute the VRS OEM software for its OEM partners. Product downloads, like first level support, are provided by the scanner manufacturer for all VRS OEM products. To receive the OEM version of VRS that applies to your scanner, as shown above, please contact the scanner manufacturer directly. VRS Support LevelsKofax provides two types of support for all VirtualReScan releases including General and OEM. For both General and OEM releases of VRS, Kofax provides “No-Charge” Web-Based support that includes the Kofax Knowledgebase and the Kofax Customer Portal. Basic OEM releases of VRS are referred to the scanner manufacturer for 1st level support; however Basic and Professional OEM releases of VRS and all General releases are eligible for “Fee-Based” support via telephone from Kofax. For additional details, click here to review the Kofax Technical Support No-Charge and Fee-Based Support options available. |
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are scanners that ship with an OEM version of VRS. No additional
purchase is required. The version of VRS included with the
scanner is indicated in the Category column. 
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