Kofax VRS Documentation

Kofax VRS Elite with Service Pack 1 (5.0.1) is the most recent release of the Kofax VRS product.

Current Kofax VRS Release

Previous VRS Releases

Legacy Kofax VRS Releases

NOTE: Support for the Kofax VRS 4.1x products ended on 03/31/11. The Kofax VRS 4.1 Web pages will continue to be available until 03/31/12.

No "Fee-Based" Support is available for Kofax VRS 4.1 products.

VRS OEM Documentation

Kofax does not distribute the VRS OEM software for its OEM partners. Product documentation, like first level support, are provided by the scanner manufacturer for all VRS OEM products. Please contact your VRS scanner manufacturer directly to obtain the OEM version of VRS that applies to your VRS scanner. Use the VRS OEM Partner list to identify where to obtain VRS OEM documentation for your VRS scanner.

Kofax VRS Support

Kofax provides two types of support for all non-legacy Kofax VRS releases including General and OEM, as described below.

  • "No-Charge"
    “No-Charge” support consists of Web-Based support that includes the Kofax Knowledgebase and the Kofax Customer Portal for both General and OEM releases of Kofax VRS.
  • "Fee-Based"
    "Fee-Based" support via telephone from Kofax, is available for All General releases, Basic and Professional OEM releases of Kofax VRS. However, Basic OEM releases of Kofax VRS are first referred to the scanner manufacturer for 1st level support.

Click here to place a Fee-Based Support order.

For details regarding technical support available for all Kofax products, please review the current Support Overview & Options and Product Support Eligibility Matrix Web pages.