VirtualReScan (VRS) 4.2 Product Support Overview

Kofax VRS Elite with Service Pack 1 (5.0.1) is the most recent release of the Kofax VRS product.


To access the following Web pages for this release, please click on the desired page's link.

Application Notes - Error Codes - Frequently Asked QuestionsRevision Levels  - Supported Configurations


VRS 4.2 History

The VRS 4.2 product was released on 02/26/08.

If you are upgrading to VRS 4.2 from an earlier VRS version, keep the following guidelines in mind:

  • You can install VRS 4.2 over an existing version of VRS 3.5 or VRS 4.x. It is not necessary to remove VRS 3.5 or VRS 4.x before upgrading to VRS 4.2. When installing VRS 4.2 over an existing instance of VRS 3.5, the installer will display a message to indicate that it has detected the earlier version. In this case, click Continue and then proceed with the installation procedure according to the instructions in the VirtualReScan (VRS) 4.2 Installation Guide.
  • Customers currently using a licensed version of VRS 3.5 will need to purchase an upgrade to VRS 4.2 Professional (part number UP-0001-0004).
  • You cannot install VRS 4.2 successfully over a version of VRS that is earlier than VRS 3.5.

For details about upgrading your VRS 3.5 or VRS 4.x installation, refer to the VirtualReScan (VRS) 4.2 Release Notes or the Important VirtualReScan (VRS) 4.2 Upgrade and Installation Notes applicaiton note document.


What is New in VRS 4.2

New Features

In VRS 4.2, the following additions have been made to the product feature set:

  • Desktop Productivity features that give you the ability to scan directly from an email application, your Windows Desktop, or Windows Explorer
  • Expanded support for blank page detection and deletion
  • Improvements to the Advanced Clarity and Auto Orientation features
  • Support for bar code recognition, endorsing, and compression formats with TWAIN-based
    scanning applications
  • Expanded support for image storage and compression formats with ImageControls-based
    scanning applications
  • Support for Microsoft Windows Vista

For more information on these new features, refer to the VirtualReScan (VRS) 4.2 User’s Guide, or the VRS online Help (in order for the help file to function correctly, it must saved to a local drive with a .chm extension).


VRS 4.2 Supported Scanners

For information about scanners supported with VRS 4.2, use the Kofax Scanner Configurator. The Configurator provides up-to-date information about scanners supported with Kofax products.


VRS 4.2 Release Document


Kofax VRS Support

Kofax provides two types of support for all non-legacy Kofax VRS releases including General and OEM, as described below.

  • "No-Charge"
    “No-Charge” support consists of Web-Based support that includes the Kofax Knowledgebase and the Kofax Customer Portal for both General and OEM releases of Kofax VRS.
  • "Fee-Based"
    "Fee-Based" support via telephone from Kofax, is available for All General releases, Basic and Professional OEM releases of Kofax VRS. However, Basic OEM releases of Kofax VRS are first referred to the scanner manufacturer for 1st level support.

Click here to place a Fee-Based Support order.


For details regarding technical support available for all Kofax products, please review the current Support Overview & Options and Product Support Eligibility Matrix Web pages.