Support

VirtualReScan (VRS) 4.2 Application Notes

VRS 4.5 Service Pack 1 is the most recent release of the VirtualReScan (VRS) product.

To access the following Web pages for this release, please click on the desired page's link.

Application Notes - Error Codes - Frequently Asked Questions - Revision Levels - Supported Configurations

VRS 4.x Application Notes

Explanation of Standard Bar Code Search Direction
(PDF, 79 KB) 06/01/06
Determining & Updating GSA II & EGSA II Firmware (for VRS 4.x users with Fujitsu Scanners using GSA II or EGSA II boards)
(PDF, 69 KB) 03/18/05
Kofax Software’s Calculation of Image Width & Length (How Kofax ImageControls/VRS Software Calculates Image Dimensions)
(PDF, 97 KB) 07/18/07
Kofax Endorser Support (Enabling and Using Imprinters and Annotation)
(PDF, 282 KB) 06/27/08
Resolving Adrenaline SCSI Driver Installation Issues (Adrenaline 650i/ 650/450 SCSI Boards)
(PDF, 328 KB) 06/30/08
Configuring & Using the VirtualReScan 4.x 'On Errors' Mode (For use with Ascent Capture 7.x and VRS 4.x)
(PDF, 702 KB) 11/25/08
How to use the Kofax IPSnooper Cleanup Utility
(PDF, 349 KB) 03/26/10
VirtualReScan Administration Utility
(PDF, 99 KG) 06/17/10

VRS 4.1/4.2 Application Notes

VirtualReScan 4.1 and 4.2 Advanced Clarity Feature
(PDF, 385 KB) 02/25/08
Using the VRS Interactive Viewer with Kodak i600 Series Scanners
(PDF, 103 KB) 06/23/08
Steps to Reset VirtualReScan 4.1 and 4.2 Defaults
(PDF, 598 KB) 06/27/08
Windows Vista Compatibility with Kofax Software
(PDF, 163 KB) 02/17/09
Using the VRS 4.1 SP2 and 4.2 Fill Holes Feature
(PDF, 224 KB) 08/26/08
Deactivating a VirtualReScan (VRS) Software License
(PDF, 675 KB) 06/17/10

VRS 4.2 Application Notes

VirtualReScan (VRS) 4.2 and 4.5 Uninstallation Instructions
(PDF, 160KB) 03/26/10
Using the Kofax VirtualReScan (VRS) 4.2 / 4.5 and Express 1.x / 2.0 Cleanup Utility
(PDF, 142 KB) 03/26/10
Important VirtualReScan (VRS) 4.2 Upgrade and Installation Notes
(PDF, 266 KB) 02/25/08
VirtualReScan (VRS) 4.2 Licensing
(PDF, 492 KB) 06/24/08
VirtualReScan (VRS) 4.2 Desktop Productivity Features
(PDF, 521 KB) 02/22/08
Using the VRS 4.2 Advanced Clarity Feature
(PDF, 842 KB) 06/23/08
Using the VRS 4.2 Auto Orientation Feature
(PDF, 285 KB) 06/27/08
Scanning from a Folder Using VRS 4.2 Desktop Productivity
(PDF, 184 KB) 07/11/08
Scanning from Lotus Notes Using VRS 4.2 Desktop Productivity
(PDF, 1.29 MB) 12/02/08
Kodak i600 Series Multifeed Options with VirtualReScan (VRS) 4.2 or 4.5
(PDF, 245 KB) 06/18/10
Fujitsu fi-5900 USB Driver Versions
(PDF, 506 KB) 06/18/10
How to Activate a VRS Software License
(PDF, 624 KB) 06/18/10
Known Issues When Endorsing with InoTec SCAMAX M06 Series Scanners
(PDF, 48 KB) 07/14/10
Manually Adjusting Cropping Settings on a Bowe Bell + Howell 8000 Spectrum XF Scanner with VirtualReScan 4.2
(PDF, 611 KB) 07/30/10

Kofax VirtualReScan Support

Kofax provides two types of support for all non-legacy VirtualReScan releases including General and OEM, as described below.

"No-Charge"
“No-Charge” support consists of Web-Based support that includes the Kofax Knowledgebase and the Kofax Customer Portal for both General and OEM releases of VRS.
"Fee-Based"
"Fee-Based" support via telephone from Kofax, is available for All General releases, Basic and Professional OEM releases of VRS. However, Basic OEM releases of VRS are first referred to the scanner manufacturer for 1st level support.

For additional details, click here to review the Kofax Technical Support No-Charge and Fee-Based Support options available.

For details regarding technical support available for all Kofax products, please review the current Support Overview & Options and Product Support Eligibility Matrix Web pages.