VirtualReScan (VRS) 4.0 Application Notes

NOTE: Support for the VirtualReScan (VRS) 4.0 product ended on 06/08/09. The VRS 4.0 Technical Support Web pages will continue to be available until 06/08/10.0.

VRS 4.5 Service Pack 1 is the most recent release of the VirtualReScan (VRS) product.

To access the following Web pages for this release, please click on the desired page's link.

Application Notes - Error Codes - Frequently Asked Questions - Revision Levels  - Supported Configurations

VRS 4.x Application Notes

VRS 4.0 Application Notes

Kofax VirtualReScan Support

Kofax provides two types of support for all non-legacy VirtualReScan releases including General and OEM, as described below.

  • "No-Charge"
    “No-Charge” support consists of Web-Based support that includes the Kofax Knowledgebase and the Kofax Customer Portal for both General and OEM releases of VRS.
  • "Fee-Based"
    "Fee-Based" support via telephone from Kofax, is available for All General releases, Basic and Professional OEM releases of VRS. However, Basic OEM releases of VRS are first referred to the scanner manufacturer for 1st level support.

For additional details, click here to review the Kofax Technical Support No-Charge and Fee-Based Support options available.

For details regarding technical support available for all Kofax products, please review the current Support Overview & Options and Product Support Eligibility Matrix Web pages.