Capio 1.1 Error Codes

Capio 1.52 is the most recent release of the Capio product.

Dialog Errors

Warning dialog

"A driver installed on this system (C:\WINDOWS\PIXTRAN\<driver name>.PXN) has not been certified by Pixel Translations. It may work, or it may cause problems including Application Errors. Click Continue to attempt to use this driver." and a checkbox with a "Do not show this dialog for this driver again" option followed by a Continue button.

Cause
This message will appear when some scanners that use drivers provided by Pixel Translations are selected in Capio, the alert message shown below may display one time only.

Solution
The driver has been fully tested and certified by Kofax, so you should simply select “Do not show this dialog for this driver again” and click Continue.

Capio dialog

A white X in a red circle, with the message, "TRS-0150 An error occurred during scanning. (-216 Scanner not responding: check card, power, and cable.) followed by an OK button.

Cause
This message will appear after a period of inactivity with (some) scanners that are automatically placed into energy-saving mode. If you attempt to scan while this mode is in effect, Capio will issue an error message similar the one below.

Solution
If this occurs, you must click OK to clear the error message, wait a moment, and then scan again. You may have to clear the error and attempt to scan more than once, until the scanner exits energy-saving mode. The actual response time will vary from one scanner to another. (SPR 5207)

System memory allocation errors

If the combination of DPI, color, paper size, and duplex values is high enough, errors occur in scanning.

Cause
As the values for certain parameters (such as a high DPI, use of color scanning, large paper size, double-sided scans, etc.) increase, the demand for system memory increases to the point where memory allocation requests may fail and a system memory allocation error will display.

Other error messages produced outside of Capio (for example, by the scanner software) may also display if memory allocation requests start to fail.

Workaround
Exit and restart Capio to clear the out of memory condition. After restarting Capio, reduce the items that may overallocate memory, such as the following: (SPR 5037)

Change the Page Panel to display 1 page.

Reduce the scanning resolution (DPI).

Choose a smaller paper size.

Turn off duplex (choose One Side on the Scanner tab).

Scan each high DPI color page into a separate Capio document.

Specific Errors

CAPIO-0507 Cannot get page count for file <name of file> on disk.

Cause
If you attempt to import a file type that is not supported in Capio—or a file of a supported type that is damaged or corrupt—the previous message displays. (SPR 5448)

Solution
Obtain a new file of a supported file type that is supported by Capio 1.1 or a non-damaged/corrupt and import that file.

Other Possible Capio Error Codes

The error codes shown below can be generated by the Capio, VirtualReScan and ImageControls software. Most of these error codes include troubleshooting tips. If you encounter an error while using Capio 1.1, check this list for a possible solution.

Error Number	Visual Basic Symbolic Constant Visual C++ Symbolic Constant	Error Description and Troubleshooting Tips
20000	KGERRASSERTIONFAILED KGERR_ASSERTIONFAILED	Assertion failed. Check that your configuration is correct and your control files have not been corrupted.
20001	KGERRENGINENOTINITIALIZED KGERR_ENGINENOTINITIALIZED	Engine not initialized. Initialize the engine.
20002	KGERRCANNOTLOADENGINE KGERR_CANNOTLOADENGINE	Cannot load engine. There's a possible conflict with the selected engine, or the engine does not exist. Verify that you do not have conflicting installations. Verify that the path defined in the BICCFG environment variable is correct. Verify that the ImageControls BIN directory is in your PATH statement.
20003	KGERRCANNOTFINDENGINE KGERR_CANNOTFINDENGINE	Cannot find engine. Check your engine configuration.
20004	KGERRNOIMAGEOPEN KGERR_NOIMAGEOPEN	No image open. The operation requires that an image be open. Open or scan an image and retry the operation.
20005	KGERRSCALINGERROR KGERR_SCALINGERROR	Image scaling error. Reduce the scaling factors you are attempting to use. For example, check your KView ScaleN and ScaleM properties.
20006	KGERRCANNOTLOADFILTERS KGERR_CANNOTLOADFILTERS	Storage filters cannot be found or have not been installed. Check the storage filter settings. Make sure the storage filters are available.
20007	KGERRUNKNOWNFILEFORMAT KGERR_UNKNOWNFILEFORMAT	Cannot recognize file format. The file format you are attempting to use is not supported by ImageControls, or the file you are attempting to use has been corrupted. Use a supported file format. Check that your file is valid.
20008	KGERRCANNOTFINDBICCFG KGERR_CANNOTFINDBICCFG	Cannot find the BIC.CFG file. Set the BICCFG environment variable to the location of the BIC.CFG file. This is a 16-bit problem. In 32-bit systems, the BIC.CFG information is part of the virtual device driver.
20009	KGERRCANNOTOPENDIALOG KGERR_CANNOTOPENDIALOG	Cannot open dialog box. Check that you are using the correct dialog box ID. Check that your dialog box resource is valid.
20010	KGERRCMPDATAERROR KGERR_CMPDATAERROR	Compressed data error. The image data you are reading has been corrupted or you are having problems reading the data from disk (possibly from a slow floppy drive or across a network).
20011	KGERRENGINENOTPRINTCAPABLE KGERR_ENGINENOTPRINTCAPABLE	Engine not print capable. You do not have a KF-920 or KF�940 installed to print with KView. Install the KF-920 or KF-940 to print with KView. Or, change your application to print with KPrnt. KPrnt does not require the KF-920 or KF-940.
20012	KGERRDEVICEALREADYRESERVED KGERR_DEVICEALREADYRESERVED	Device is already reserved. Unreserve the current device and try again.
20013	KGERRDEVICENOTRESERVED KGERR_DEVICENOTRESERVED	Device is not reserved. Reserve the device and try again.
20014	KGERRCANTOPENBOARD KGERR_CANTOPENBOARD	Cannot open engine. Either the drivers have not been installed, or the accelerator is not operational. Check that the correct drivers are installed and that the accelerator is configured correctly.
20015	KGERRCANTOPENDEVICE KGERR_CANTOPENDEVICE	Cannot open device. Scanner or printer is not connected or turned on. Connect or turn on scanner or printer and try again.
20016	KGERRSCANINPROGRESS KGERR_SCANINPROGRESS	Scan is in progress. Wait until the process is finished and try again.
20017	KGERRINVALIDININAME KGERR_INVALIDININAME	Invalid .INI file name. You attempted to access an .INI file with an invalid name (possibly ""). Verify the path and file name specified in the IniFileName properties for each control.
20018	KGERRINIDOESNOTEXIST KGERR_INIDOESNOTEXIST	.INI file does not exist. Verify the path and file name specified in the IniFileName properties for each control.
20019	KGERRCANTREADSCANNER KGERR_CANTREADSCANNER	Cannot read scanner settings. Communication with the scanner failed. Verify that the cable to the scanner is properly connected.
20020	KGERRCANTWRITESCANNER KGERR_CANTWRITESCANNER	Cannot write scanner settings. Communication with the scanner failed. Verify that the cable to the scanner is properly connected.
20021	KGERRMEMORYERROR KGERR_MEMORYERROR	Host memory failure. Check the memory on the accelerator board.
20022	KGERRINVALIDACTION KGERR_INVALIDACTION	The action value that was set is outside the allowable range.
20023	KGERRBADPARAMETER KGERR_BADPARAMETER	Bad parameter. A more-descriptive error is usually generated.
20024	KGERRINVALIDSTORAGECOMBO KGERR_INVALIDSTORAGECOMBO	Invalid storage filter/compression type combination. For scan operations, check the KScan IOCompressionCap and IOStgFltCap properties and set IOCompression and IOStgFlt accordingly. For print operations, check the KPrnt IOCompressionCap and IOStgFltCap properties and set IOCompression and IOStgFlt accordingly.
20025	KGERRSCANNERNOPAPER KGERR_SCANNERNOPAPER	Scanner ran out of paper. This error reflects a status returned by the scanner. Put paper in the scanner and try again.
20026	KGERRSCANNERPAPERJAM KGERR_SCANNERPAPERJAM	A paper jam occurred in the scanner. This error reflects a status returned by the scanner. Resolve the scanner paper jam and try again.
20027	KGERRNOTCAPABLE KGERR_NOTCAPABLE	Device not capable of performing the operation, or you have mismatched drivers, .DLLs, and control files. Check your settings against the capabilities of the device. Check that you are using the correct drivers, .DLLs, and other resource files.
20028	KGERRABORTED KGERR_ABORTED	Process aborted. A more-descriptive error is usually generated.
20029	KGERRSTARTINGJOB KGERR_STARTINGJOB	Error starting job. A more-descriptive error is usually generated.
20030	KGERREVENTERROR KGERR_EVENTERROR	Event returned error.
20031	KGERRSTARTINGSCANNER KGERR_STARTINGSCANNER	The scanner could not be started. This error reflects a status returned by the scanner. A more descriptive status is usually generated.
20041	KGERRFAIL KGERR_FAIL	General failure. A more-descriptive error is usually generated.
20042	KGERRNA KGERR_NA	Not available. A more-descriptive error is usually generated.
20043	KGERRCORRUPTED KGERR_CORRUPTED	Data has been corrupted. A more-descriptive error is usually generated.
20044	KGERRTIMEOUT KGERR_TIMEOUT	Timeout error. Timeouts can occur at the scanner level as well as at the accelerator board level. The bar code driver can timeout with poor quality bar codes. Timeouts can occur if your system becomes busy. Increase the timeout setting and try again.
20045	KGERRDRIVERFAIL KGERR_DRIVERFAIL	A critical driver failure occurred. Reset your accelerator board and try again.
20046	KGERRNOTSUPPORTED KGERR_NOTSUPPORTED	Feature not supported. You attempted to use a feature that is not supported.
20047	KGERRCONTROLNOTFOUND KGERR_CONTROLNOTFOUND	Control not found. Check your PATH statement.
20048	KGERRCONTROLNOTCONNECTED KGERR_CONTROLNOTCONNECTED	Control not connected. Connect the control and try again.
20049	KGERRTASKFAILURE KGERR_TASKFAILURE	Task failure. A more descriptive error is usually generated.
20050	KGERRBADPICKINGRECTANGLE KGERR_BADPICKINGRECTANGLE	Bad picking rectangle settings. For example, you might have defined a picking rectangle larger than your image. Check your picking rectangle properties (for example, the KScan DevicePickingxxx properties such as DevicePickingHeight).
20051	KGERRPAPERINADF KGERR_PAPERINADF	Cannot perform flatbed scan - paper in ADF. You attempted to use the flatbed with paper in the ADF. Remove the paper from the ADF or change the scan source to ADF.
20052	KGERRBADDPI KGERR_BADDPI	Invalid DPI. For scan operations, check the KScan ScanDpiCap property and set ScanDpi accordingly. In addition, Fujitsu IPC scanners do not support scanning at resolutions greater than 400 DPI in Standard DTC mode. Check the FujitsuIPCDTCMode property is not set to Standard for resolutions greater than 400 DPI. For print operations, check the KPrnt DpiCap property and set Dpi accordingly.
20053	KGERRBADPAPERSIZE KGERR_BADPAPERSIZE	Invalid paper size. For scan operations, check the KScan ScanSizeCap property and set ScanSize accordingly. For print operations, check the KPrnt PaperSizeCap property and set PaperSize accordingly.
20054	KGERRBADDENSITY KGERR_BADDENSITY	Invalid density. Check the KScan ScanDensityCap property and set ScanDensity accordingly.
20055	KGERRBADCONTRAST KGERR_BADCONTRAST	Invalid contrast. Check the KScan ScanContrastCap property and set ScanContrast accordingly.
20056	KGERRBADPAPERSRC KGERR_BADPAPERSRC	Invalid paper source. For scan operations, check the KScan ScanSourceCap property and set ScanSource accordingly. For print operations, check the KPrnt SourceCap property and set Source accordingly.
20057	KGERRBADSTACKER KGERR_BADSTACKER	Invalid stacker. For Scan operations, check the ScanDestinationCap property and set ScanDestination accordingly. For print operations, check the KPrnt DestinationCap property and set Destination accordingly.
20058	KGERRBADCOLOR KGERR_BADCOLOR	Invalid color. The color bit for the image is invalid or corrupted.
20059	KGERRBADBITSEX KGERR_BADBITSEX	Invalid bitsex. The bitsex (fill order) for the image is invalid or corrupted.
20060	KGERRBADSCANMODE KGERR_BADSCANMODE	Invalid scan mode. Check the KScan ScanModeCap property and set ScanMode accordingly.
20061	KGERRBADSTARTMODE KGERR_BADSTARTMODE	Invalid start mode. Check the KScan ScanManualStartCap property and set ScanManualStart accordingly.
20062	KGERRBADPAPERDST KGERR_BADPAPERDST	Invalid paper destination. For scan operations, check the KScan ScanDestinationCap property and set ScanDestination accordingly. For print operations, check the KPrnt DestinationCap property and set Destination accordingly.
20063	KGERRBADDUPLEX KGERR_BADDUPLEX	Invalid simplex/duplex setting or accelerators are not configured for duplex scanning. Check the KScan ScanDuplexCap property and set ScanDuplex accordingly. Check the configuration for the accelerators.
20064	KGERRLINETOOWIDE KGERR_LINETOOWIDE	Line too wide to handle with the accelerator. The maximums are: 4K with the KF-9250, 8K with the KF�9275, and 32K with a software accelerator.
20065	KGERRBADPRINTTRAY KGERR_BADPRINTTRAY	Invalid print tray. Check the KPrnt SourceCap property and set Source accordingly.
20066	KGERRBADPARAMCOMBO KGERR_BADPARAMCOMBO	Invalid parameter combination. This is a general error for invalid setting combinations. A more-descriptive error is usually generated.
20067	KGERRADFPRESENT KGERR_ADFPRESENT	Status, ADF is present.
20068	KGERRBADDITHER KGERR_BADDITHER	Invalid dither setting. Check the KScan ScanDitherCap property and set ScanDither accordingly.
20069	KGERRBADJOG KGERR_BADJOG	Invalid jog position setting. Check the KPrnt JogPositionCap property and set JogPosition accordingly.
20070	KGERRBADFOOTSWITCH KGERR_BADFOOTSWITCH	Invalid or faulty footswitch.
20071	KGERRBADJOBSEP KGERR_BADJOBSEP	Fujitsu-style job separators are not supported or an incorrect version of the scanner driver is being used. Check the scanner driver and scanner capabilities.
20072	KGERRBADLONGSCAN KGERR_BADLONGSCAN	Long scan is not supported or the scanner is not configured for long scan operations. Check the KScan ScanContinuousCap property and set ScanContinuous accordingly. If the scanner is not capable, use a different scanner. Some Bell+Howell scanners must be physically configured for long scans. Check the physical configuration of the scanner.
20074	KGERRBADSRCSIZECOMBO KGERR_BADSRCSIZECOMBO	Invalid paper source/paper size combination. For scan operations, check the KScan ScanSourceCap and ScanSizeCap properties and set ScanSource and ScanSize accordingly. For print operations, check the KPrnt SourceCap and PaperSizeCap properties and set Source and PaperSize accordingly.
20075	KGERRBADSRCPANELCOMBO KGERR_BADSRCPANELCOMBO	Invalid paper source/panel combination. Check the capability properties and change your settings.
20076	KGERRBADSIZEORIENTCOMBO KGERR_BADSIZEORIENTCOMBO	Invalid paper size/orientation combination. For scan operations, check the ScanSizeCap and ScanDirectionCap properties and set ScanSize and ScanDirection accordingly. For print operations, check the PaperSizeCap and OrientationCap properties and set PaperSize and Orientation accordingly.
20077	KGERRBADSIZEDPICOMBO KGERR_BADSIZEDPICOMBO	Invalid paper size/DPI combination. The combination will create an image size greater than the memory on the accelerator board or PC. Check the capability properties and change your settings.
20078	KGERRBADSRCORIENTCOMBO KGERR_BADSRCORIENTCOMBO	Invalid paper source/orientation combination. For scan operations, check the ScanSourceCap and ScanDirectionCap properties and set ScanSource and ScanDirection accordingly. For print operations, check the SourceCap and OrientationCap properties and set Source and Orientation accordingly.
20079	KGERRBADSRCLONGSCANCOMBO KGERR_BADSRCLONGSCANCOMBO	Invalid paper source/long scan combination. Check the KScan ScanSourceCap and ScanContinuousCap properties and set ScanSource and ScanContinuous accordingly.
20080	KGERRBADORIENTLONGSCANCOMBO KGERR_BADORIENTLONGSCANCOMBO	Invalid orientation/long scan combination. Check the KScan ScanDirectionCap and ScanContinuousCap properties and set ScanDirection and ScanContinuous accordingly.
20081	KGERRBADSTACKERJOGCOMBO KGERR_BADSTACKERJOGCOMBO	Invalid stacker/jog position combination. Check the KPrnt DestinationCap and JogPositionCap properties and set Destination and JogPosition accordingly.
20082	KGERRBADORIENT KGERR_BADORIENT	Invalid orientation. The selected orientation is not supported. For scan operations, check the ScanDirectionCap property and set ScanDirection accordingly. For print operations, check the OrientationCap property and set Orientation accordingly.
20083	KGERRBADCONTRASTSCANMODE KGERR_BADCONTRASTSCANMODE	Invalid contrast/scan mode combination. Check the ScanContrastCap and ScanModeCap properties and set ScanContrast and ScanMode accordingly.
20084	KGERRUNKNOWNERROR KGERR_UNKNOWNERROR	Unknown error. Call Kofax Technical Support.
20085	KGERRUNSUPPORTEDCOMPFORMAT KGERR_UNSUPPORTEDCOMPFORMAT	Unsupported compression format. Use a supported compression format. For scan operations, check the KScan IOCompressionCap property and set IOCompression accordingly. For print operations, check the IOCompressionCap property and set IOCompression accordingly.
20086	KGERRPOWEROFF KGERR_POWEROFF	Peripheral power is off or cable not connected. Check your cables, turn on the scanner or printer, and try again.
20087	KGERRSTRINGTOOLONG KGERR_STRINGTOOLONG	String too long. Downloaded string sent to device is too long.
20088	KGERRALREADYOPEN KGERR_ALREADYOPEN	Device already open. Close and then attempt to reopen the device.
20089	KGERRDATAOVERRUN KGERR_DATAOVERRUN	Data overrun. The software was unable to keep up with the data transfer from the scanner. This is usually a scanner driver problem.
20090	KGERRSTOPBUTTON KGERR_STOPBUTTON	Peripheral stopped by user. Stop button was pressed.
20091	KGERRFUSEBLOWN KGERR_FUSEBLOWN	Peripheral fuse blown. Replace the fuse. Refer to your scanner manufacturer's documentation.
20092	KGERROPTICSERROR KGERR_OPTICSERROR	Peripheral optics malfunction. Scanner optics or sensors need service. Refer to your scanner manufacturer's documentation.
20093	KGERRMECHANICALERROR KGERR_MECHANICALERROR	Peripheral mechanical malfunction. Refer to your scanner manufacturer's documentation.
20094	KGERRCOVEROPEN KGERR_COVEROPEN	Peripheral cover open. Close the cover and try again.
20095	KGERRNOENDORSER KGERR_NOENDORSER	Peripheral has no endorser. Check the KImgp EndorseCap property and set PSEndorse accordingly. If the scanner is not capable, use a different scanner.
20096	KGERRENDORSERERROR KGERR_ENDORSERERROR	The endorser on the scanner has an error. Refer to your scanner manufacturer's documentation.
20097	KGERRBADENDORSERSTRING KGERR_BADENDORSERSTRING	Invalid endorser string. The string sent to the endorser was too long or contained invalid characters. Refer to your scanner manufacturer's documentation and set the KImgp PSEndorseText property accordingly.
20098	KGERRELECTRICALERROR KGERR_ELECTRICALERROR	Peripheral electrical malfunction. Refer to your scanner manufacturer's documentation.
20099	KGERRWRITINGDATA KGERR_WRITINGDATA	Error writing data. Disk may be write protected or full. Check that storage space is available and that access rights allow for writing data.
20100	KGERRUNKNOWNKOFAXERROR KGERR_UNKNOWNKOFAXERROR	Unknown Kofax error. Call Kofax Technical Support.
20101	KGERRSCANPATCHSTOP KGERR_SCANPATCHSTOP	Patch code stop occurred. Scanner stopped on patch code.
20102	KGERRSCANPATCHDETECT KGERR_SCANPATCHDETECT	Patch code detected. A patch code was detected during processing.
20103	KGERRVERSIONMISMATCH KGERR_VERSIONMISMATCH	Version mismatch. Incompatible drivers and .DLLs. Check your drivers and resource files.
20104	KGERRINVALIDACTIVEZONE KGERR_INVALIDACTIVEZONE	Invalid active zone. You attempted to make a non-existent zone the active zone. Verify that the zone exists. Make sure the KView ZoneActive property is not greater than ZoneCount.
20105	KGERRINVALIDZONEDIMENSIONS KGERR_INVALIDZONEDIMENSIONS	Invalid active zone dimensions. Change your KView zone dimension properties (such as ZoneHeight and ZoneWidth).
20106	KGERRINVALIDZONEBORDER KGERR_INVALIDZONEBORDER	Invalid zone border. Check your KView zone border properties (such as ZoneBorderHeight and ZoneBorderWidth).
20107	KGERRINVALIDPAGENUMBER KGERR_INVALIDPAGENUMBER	Invalid page number. You attempted to access a page number that does not exist in a multi-page file. For display operations, make sure the KView Page property is not greater than MultiPageCount. For scan operations, make sure the KScan PSPage property is not greater than PSPageCount. For print operations, make sure the KPrnt PSPage property is not greater than PSPageCount.
20108	KGERRINVALIDZONEINISECTION KGERR_INVALIDZONEINISECTION	Invalid zone .INI file section. You attempted to access zone information in an invalid (possibly "") or non-existent section in the zone .INI file. Check the KView ZoneIniFileName and ZoneIniSectionName properties.
20109	KGERRINVALIDACTIVETEMPLATE KGERR_INVALIDACTIVETEMPLATE	Invalid active master form. You attempted to access a master form that does not exist. Make sure the KForm TemplateActive property is not greater than TemplateCount.
20110	KGERRCALIBRATIONPROBLEM KGERR_CALIBRATIONPROBLEM	Calibration problem with the scanner. Recalibrate the scanner. Check your scanner manufacturer's documentation.
20111	KGERRIMAGELENGTHMISMATCH KGERR_IMAGELENGTHMISMATCH	Image length mismatch.
20112	KGERRINVALIDSOURCERECT KGERR_INVALIDSOURCERECT	Invalid source rectangle. You attempted to define a source rectangle beyond the dimensions of the image. Check your KPrnt source rectangle properties (such as SourceRectHeight and SourceRectWidth).
20113	KGERRINVALIDDESTINATIONRECT KGERR_INVALIDDESTINATIONRECT	Invalid destination rectangle. You attempted to define a destination rectangle beyond the printable area on your destination page. Check your KPrnt printable area properties (such as PrintableAreaHeight and PrintableAreaWidth) and your KPrnt destination rectangle properties (such as DestRectHeight and DestRectWidth).
20114	KGERRUNABLETOCREATEBITMAP KGERR_UNABLETOCREATEBITMAP	Unable to create bitmap. Check your memory or GDI resources.
20115	KGERRNOTBUSY KGERR_NOTBUSY	Not busy. KPrnt is not sending information to the printer.
20116	KGERRBADSEQUENCE KGERR_BADSEQUENCE	Bad sequence. An operation was performed out of sequence.
20117	KGERRNOTCAPABLEINDESIGNMODE KGERR_NOTCAPABLEINDESIGNMODE	Not capable in design mode. You attempted to perform an operation not possible in design mode.
20118	KGERRCONTROLALREADYCONNECTED KGERR_CONTROLALREADYCONNECTED	Control already connected.
20119	KGERRBADCOLORORBITSEX KGERR_BADCOLORORBITSEX	Bad color or bit order. The color bit or the bitsex (fill order) is incorrect.
20120	KGERRINVALIDTEMPLATEINISECTION KGERR_INVALIDTEMPLATEINISECTION	Invalid master form .INI file section. You attempted to access master form information in an invalid (possibly "") or non-existent section in the .INI file. Check the KForm IniTemplateFileName and TemplateSectionName properties.
20121	KGERRBADINISECTIONNAME KGERR_BADINISECTIONNAME	The section name for an .INI file is invalid (possibly ""). Check your IniFileName and IniSectionName properties (for each control).
20122	KGERRSCNADFMISSPICK KGERR_SCNADFMISSPICK	ADF did not pick up a page. Clean and adjust the scanner rollers and try again. Refer to your scanner manufacturer's documentation.
20123	KGERRSCNADFERROR KGERR_SCNADFERROR	ADF is in error. Refer to your scanner manufacturer's documentation.
20124	KGERRSCNNOTREADY KGERR_SCNNOTREADY	Scanner is not ready.
20125	KGERRSCNNOSCANNER KGERR_SCNNOSCANNER	No scanner is attached. Attach a scanner and try again.
20139	KGERRBADIOPORT KGERR_BADIOPORT	Accelerator IO port is invalid. Verify that the accelerator port is configured correctly.
20140	KGERRINIBADSECTION KGERR_INIBADSECTION	Invalid .INI file section. You attempted to access information in an invalid (possibly "") or non-existent section in the .INI file. Check the path and file names specified in the IniFileName and IniSectionName properties for each control.
20141	KGERRINIBADENTRY KGERR_INIBADENTRY	The entry in an INI file section is invalid. The entry is the "xxx=yyy" part. The invalid portion is probably the "yyy."
20142	KGERRININOENTRY KGERR_ININOENTRY	The entry in an INI file section is missing. The entry is the "xxx=" part.
20143	KGERRCANNOTOPENFILE KGERR_CANNOTOPENFILE	Cannot open file. Check the specified file name and path. Check that the file has not been opened by someone else. For example, check the KView FileName property.
20146	KGERRNOSCSIMODULE KGERR_NOSCSIMODULE	SCSI module expected on KF-9275 but not found. Verify that the SCSI module is properly and securely attached to the KF-9275.
20147	KGERRBADPERIPHERALMODEL KGERR_BADPERIPHERALMODEL	Peripheral model incorrectly specified. Check the KScan ScanModel setting.
20148	KGERRBADPERIPHERALMAKE KGERR_BADPERIPHERALMAKE	Peripheral make incorrectly specified. Check the KScan ScanMake setting.
20150	KGERRBADBOARDTYPE KGERR_BADBOARDTYPE	Wrong board type. The scanner might not be supported with the accelerator board. Faster scanners require a KF-9275. SCSI scanners require a SCSI KF-9275.
20151	KGERRBADCABLEID KGERR_BADCABLEID	For future development: Feature not available in 2.0.
20152	KGERRBADPANELSTART KGERR_BADPANELSTART	Start button was not pressed on the panel before timeout.
20154	KGERRBADFOOTSWITCHPAPERCOMBO KGERR_BADFOOTSWITCHPAPERCOMBO	No foot switch with flatbed.
20156	KGERRPERIPHERALCOMMUNICATION KGERR_PERIPHERALCOMMUNICATION	Error communicating with device. Check the peripheral cables and try again.
20158	KGERRBADHEADER KGERR_BADHEADER	Image header has been corrupted.
20168	KGERRNODRIVER KGERR_NODRIVER	Missing driver (for example, a printer driver).
20169	KGERRENGINEFAIL KGERR_ENGINEFAIL	Pixel Translations. There is no accelerator board.
20172	KGERRNOTREADY KGERR_NOTREADY	Device is not ready.
20173	KGERRTONERLOW KGERR_TONERLOW	Printer toner is low. Check your printer manufacturer's documentation.
20174	KGERRDEVICEFAIL KGERR_DEVICEFAIL	Pixel Translations. It could be that there is a bad card, or some device failed.
20175	KGERRNOTCONFIGURED KGERR_NOTCONFIGURED	Not configured. This typically occurs if you are missing a Pixel Translations driver.
20179	KGERRBADIMAGEWIDTH KGERR_BADIMAGEWIDTH	Image file may be corrupted. Either the image width is zero or too large.
20180	KGERRENGINEBUSY KGERR_ENGINEBUSY	Engine is busy.
20189	KGERRNOSLAVE KGERR_NOSLAVE	Attempt to scan duplex without a required secondary accelerator board. Check your accelerator configuration. Install a secondary accelerator.
20197	KGERRRESERVEFAIL KGERR_RESERVEFAIL	Unable to reserve the engine/peripheral.
20199	KGERRINVALIDEDITION KGERR_INVALIDEDITION	Feature is not available with current product edition. For example, you might have attempted to use a Gold edition feature with the Standard edition of the software.
20203	KGERRNOTONER KGERR_NOTONER	Printer does not have toner. Check your printer manufacturer's documentation.
20205	KGERRCOMMUNICATIONERROR KGERR_COMMUNICATIONERROR	Cannot communicate with the scanner. The scanner might be powered off or the cables not connected. Check your cables, turn on the scanner, and try again.
20213	KGERRBADSAMPLESPERPIXEL KGERR_BADSAMPLESPERPIXEL	The color format of a file is not supported. This might occur when attempting to read a color image (stored in an unsupported format) from disk.
20224	KGERRINCORRECTIOMODULE KGERR_INCORRECTIOMODULE	Wrong IO module with KF-9275. Expected video module instead of SCSI module or vice versa. Check your accelerator configuration.
20225	KGERRBADUNIT KGERR_BADUNIT	Invalid unit of measurement specified.
20226	KGERRBADROTATIONLONGSCANCOMBO KGERR_BADROTATIONLONGSCANCOMBO	When continuous sheet scanning is selected, engines are not capable of rotation. Check the KScan DeviceRotateCap and ScanContinuousCap properties and set DeviceRotate and ScanContinuous accordingly.
20227	KGERRBADIMAGEPROCLONGSCANCOMBO KGERR_BADIMAGEPROCLONGSCANCOMBO	Accelerator based deskew, bar code, and patch code operations not supported when continuous scan enabled. Check the KScan ScanContinuousCap property and set your other settings (such as deskew) accordingly.
20228	KGERRBADSOURCEALIAS KGERR_BADSOURCEALIAS	Bad source alias. The KScan DeviceAlias property is invalid. Check that your sources are configured correctly with the KSM. To specify a scanner source, check the DeviceScanCap property before setting DeviceAlias. To specify an import source, check the DeviceDiskCap property.
20229	KGERRBADSOURCETYPE KGERR_BADSOURCETYPE	Expected a scanning source instead of an import source (or vice versa). Check that the source type specified by the KScan ActiveDevice property is the same as the source type specified by DeviceAlias.
20230	KGERRNOSOURCEAVAILABLE KGERR_NOSOURCEAVAILABLE	No sources have been configured with the KSM. Configure sources with KSM.
20231	KGERRBOARDTYPEMISMATCH KGERR_BOARDTYPE_MISMATCH	Primary and secondary accelerator boards are of different or incompatible types. The secondary board must be at least as fast as the primary board. For example, if using a KF-9275 and a KF-9250 together for scanning, the KF-9275 should be configured as the secondary.
20232	KGERRBOARDMEMORYMISMATCH KGERR_BOARDMEMORY_MISMATCH	Secondary accelerator board must have more memory than the primary board.
20233	KGERROBSOLETE KGERR_OBSOLETE	You tried to use a feature that is no longer supported.
20235	KGERRISISSCANDRIVERERRER KGERR_ISISSCANDRIVERERRER	An error occurred in the scanner driver.
20236	KGERRNOPRINTERAVAILABLE KGERR_NOPRINTERAVAILABLE	No printer available.
20237	KGERRNOBOARDMEMORY KGERR_NOBOARDMEMORY	No memory on accelerator board.
20389	KGERRISISMISSINGENTRYPOINT KGERR_ISISMISSINGENTRYPOINT	A .DLL is missing a function. This could indicate a problem with the installation. It could also indicate a conflict with other installed software (such as an older version of ImageControls).
20393	KGERRISISUNKNOWNERROR KGERR_ISISUNKNOWNERROR	Unknown error. Usually, a more descriptive error is generated. Contact Kofax Technical Support.
20394	KGERREXPIRED KGERR_EXPIRED	Not currently used.
20396	KGERRBADSOURCEFEATURE KGERR_BADSOURCEFEATURE	Bad source feature. You tried to use a feature not supported by the selected source device.
20397	KGERRNODUPLEXONFLATBED KGERR_NODUPLEXONFLATBED	Duplex scanning is not supported on the flatbed scanner. Check the KScan ScanDuplexCap property before setting ScanDuplex. Change to single-image mode or use a different scanner.
20400	KGERRSCNWRONGMAKE KGERR_SCNWRONGMAKE	The scanner firmware loaded on the Kofax accelerator is a different make than the one selected. Perform a reset to reload the correct firmware.
20401	KGERRSCNWRONGMODEL KGERR_SCNWRONGMODEL	The scanner firmware loaded on the Kofax accelerator is a different model than the one selected. Perform a reset to reload the correct firmware.
20402	KGERRBADBHACESCANCOMBO KGERR_BADBHACESCANCOMBO	Invalid Bell+Howell function and sensitivity combination. Check the BHACEFunction and BHACESensitivity settings.
20403	KGERRBADBARCODETYPECOMBO KGERR_BADBARCODETYPECOMBO	Invalid bar code type combination. Not all bar code types can be used together. The illegal combinations are Interleaved 2 of 5 and Linear 2 of 5, UPC-A and EAN, UPC-A and UPC-E, and Postnet and any other type. Check your KImgp BarType property.
20405	KGERRBADZOOMDPICOMBO KGERR_BADZOOMDPICOMBO	Invalid zoom and DPI combination. Check the capability properties and change your settings.
20407	KGERRBADUSERLICENSE KGERR_BADUSERLICENSE	Not currently used.

Kofax Capio Support

The Kofax Capio Technical Support group is skilled in all aspects of PC hardware compatibility, including Kofax controllers and drivers, SCSI adapters, and ISIS and TWAIN drivers, as well as Capio product operation.

Use the following options to contact the Capio Technical Support group.

Web: Online support
Phone: (949) 727-1733

Use the menu options in the upper left side of this page to access additional product support Web pages for this product.

For details regarding technical support available for all Kofax products, please review the current Support Overview & Options and Product Support Eligibility Matrix Web pages.