Kofax Express 3.0 Product Support Overview

Kofax Express 3.0 is the most recent release of the Kofax Express product.

To access the following Web pages for this release, please click on the desired page's link.

Application Notes - Frequently Asked Questions - Revision Levels  - Supported Configurations

Kofax Express 3.0 History

The Kofax Express 3.0 product was released on 09/16/11.

What's new in Kofax Express 3.0

New Features

The following new features can be found in the Kofax Express 3.0 product release.

  • Multiuser Departmental Processing
  • Scan Profile Association with Job
  • FolderScan Scan Profile

For more information on these new features, refer to the New Features section beginning on page 5 of the Kofax Express 3.0 Release Notes document.

Changes in Behavior

The following changes of behavior can be found in the Kofax Express 3.0 release.

  • Zonal OCR Modes
  • Document Correction Settings
  • Export Setting
  • Auto Resolve Settings
  • Multifeed Detection, Color Dropout Settings
  • Availability of Tabs
  • Supported Scanners
  • Evaluation Mode Supported Only for Standalone Installations

For more information on these behavior changes, refer to the Changes in Behavior section located on page 5 of the Kofax Express 3.0 Release Notes document.

Resolved Problems

The following resolved problems can be found in the Kofax Express 3.0 release.

  • Super Compression Produced Error During Export (SPR00072452)
  • VPN Connection Interfered with License Detection (SPR00072434)
  • Multiple Batch Selection Not Working (SPR00053762)
  • Export Status Not Refreshed (SPR00073998)
  • PDF Export Error (SPR00094129)
  • Bar Code Separation Problem with FolderScan (SPR00072579)
  • Auto Rotate and Patch Code Document Separation Caused Display Problem (SPR00089448)
  • Conflict When 'On Page' Setting Used with Bar Code Index Values (SPR00088404)
  • Sticky Values Populated Unpredictably (SPR00073019)
  • Some Sticky Field Values Not Accurate (SPR00089743)
  • Zonal OCR Conflict with Database Lookup for Indexing (SPR00087937)
  • Duplicate Database Lookup Values Affected Index Field Results (SPR00088042)
  • Apostrophe Causes Indexing Failure (SPR00094669)
  • Incorrect Database Lookup Values (SPR00094408)
  • Database Lookup Values Not Alphabetized (SPR00094037)
  • Choice List Values Not Selectable with Enter Key (SPR00093950)
  • Year Format Missing from Index Field Data - Czech (SPR00090453)
  • Bar Code Detection Failure with <AllBarCodes> Setting (SPR00088388)
  • Bar Code Index Field Values Not Refreshed as Expected (SPR00089491)
  • Bar Code Locations Did Not Reflect Adjusted Page Numbering (SPR00090188)
  • Incorrect License Level Detected (SPR00083107)
  • Date and Time Fields Not Supported for SharePoint Export (SPR00087974)
  • Errors If Kofax VRS and Kofax Express Installed on Same Computer (SPR00089460, SPR00089469)
  • Resized Window Not Retained
  • Error After Switch From Flatbed to ADF (SPR00087487)
  • Unable to Stop Flatbed from Continuous Scanning (SPR00089739)

For more information on these new features, refer to the Resolved Problems section beginning on page 7 of the Kofax Express 3.0 Release Notes document (below).

Kofax Express 3.0 Release Document

Click on the link below to access the following Kofax Express 3.0 Release Notes document.

Kofax Express Support description

Kofax Express Support

Support for the Kofax Express product is provided via the Kofax Customer Portal and by telephone. Click here to move to the Kofax Customer Portal login page.

The Kofax Express Support group is comprised of a group (discussed on the Support Options Web page), whose members are knowledgeable in all aspects of the Kofax Express product, including installation, configuration, and operation. This group receives ongoing product training from our Engineering department relating to the general Kofax Express product and their specific areas of expertise.

For details regarding technical support available for all Kofax products, please review the current Support Overview & Options and Product Support Eligibility Matrix Web pages.