Kofax Express 2.0 Product Support Overview

Kofax Express 3.0 is the most recent release of the Kofax Express product.

To access the following Web pages for this release, please click on the desired page's link.

Application Notes - Frequently Asked Questions - Revision Levels  - Supported Configurations

Kofax Express 2.0 History

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Kofax Express 2.0

The Kofax Express 2.0 product was released on 12/07/09.

What's new in Kofax Express 2.0

New Features

The following new features can be found in the Kofax Express 2.0 product release.

  • Improved PDF Support
    • PDF and PDF/A Compliance
    • PDF Compression
    • OCR Capabilities
  • Database Lookup for Indexing
  • Background Export
  • Delete First Page During Export
  • FolderScan Improvements
  • Extended Advanced Clarity Options
  • Analyze Color
  • New Scan Profile
  • Export API

For more information on these new features, refer to the New Features section beginning on page 5 of the Kofax Express 2.0 Release Notes document.

Terminology Change

In Kofax Express 2.0, the term “export” refers to the process of sending batches to a document storage or content management system after scanning and indexing are finished. The term “export connector” refers to the script (Kofax Capture, SharePoint 2007, or other) that is used to automate the export process. In previous Kofax Express versions, the terms "export" and “export connector” were referred to as “release” and “release script,” respectively.

Kofax Express 2.0 Release Document

Click on the link below to access the following Kofax Express 2.0 Release Notes document.

Kofax Express 2.0 Update 1

Kofax Express 2.0 Update 1 was released on 01/29/10.

NOTE: Kofax Express 2.0 Update 1 has been replaced by Kofax Express 2.0 Service Pack 1. Click here to move to the Kofax Express Service Pack 1 release details.

What's new in Kofax Express 2.0 Update 1

New Features

The following new features can be found in the Kofax Express 2.0 Update 1 release.

  • Support for Bar Code Type as an Index Field Value
  • Certified Support for Fujitsu fi-6800 Scanner

For more information on these new features, refer to the New Features section beginning on page 5 of the Kofax Express 2.0 Update 1 Notes document.

Resolved Problems

The following resolved problems can be found in the Kofax Express 2.0 Update 1 release.

  • Single Page TIF/JPG Export (SPR00053677)
  • Refreshing a Choice List Linked to a Database (SPR00056479)
  • Blank Page Detection Conflict with Code 39 Bar Code Separation (SPR00054625)

For more information on these new features, refer to the Resolved Problems section beginning on page 7 of the Kofax Express 2.0 Update 1 Notes document (below).

Kofax Express 2.0 Update 1 Notes Document

Click on the link below to access the following Kofax Express 2.0 Update 1 Notes document.

Kofax Express 2.0 Service Pack 1

Kofax Express 2.0 Service Pack 1 was released on 05/21/10.

What's new in Kofax Express 2.0 Service Pack 1

New Features

The following new features can be found in the Kofax Express 2.0 Service Pack 1 release.

  • Support for Windows 7
  • Database Lookup Support Extended to MySQL
  • Czech Language Support
  • Long Paper Scanning

For more information on these new features, refer to the New Features section beginning on page 5 of the Kofax Express 2.0 Service Pack 1 Notes document.

NOTE: The Kofax Express 2.0 Service Pack 1 release also contains the Kofax Express 2.0 Update 1 release's New Features (located here).

Resolved Problems

The following resolved problems can be found in the Kofax Express 2.0 Service Pack 1 release.

  • Memory Leak - Database Lookup (SPR00057258)
  • Performance Improved for Export to SharePoint 2007
  • List of Index Field Default Values Not Refreshed (SPR00054793)
  • List of Index Field Values Unavailable Until Existing Value Is Deleted (SPR00056936)
  • Inconsistent Behavior for Duplicate Index Field Values (SPR00057041)
  • Database Lookup Field Skipped During Indexing (SPR00055649)
  • Database Lookup Values Cleared from List of Index Field Default Values (SPR00057395)
  • Duplicate Choice List Values Not Verified Before Deletion (SPR00057656)
  • Selected Index Field Value Is Cleared (SPR00055613)
  • Database Lookup Values Sometimes Not Available (SPR00057012, SPR00057398)
  • Single Line Index Field Value Copied by Mistake (SPR00055598)
  • Incorrect Index Field Data After Duplicate Values Detected (SPR00057891)
  • Invalid Images Exported (SPR00056518)
  • Keyboard Unresponsive After Updates to Paper Size or Resolution (SPR00057479)
  • Upload to SharePoint Not Prevented After Export Failure (SPR00058435)

For more information on these new features, refer to the Resolved Problems section beginning on page 6 of the Kofax Express 2.0 Service Pack 1 Notes document (below).

NOTE: The Kofax Express 2.0 Service Pack 1 release also contains the Kofax Express 2.0 Update 1 release's Resolved Problems (located here).

Kofax Express 2.0 Service Pack 1 Notes Document

Click on the link below to access the following Kofax Express 2.0 Service Pack 1 document.

Kofax Express 2.0 Service Pack 2

Kofax Express 2.0 Service Pack 2 was released on 01/17/11.

What's new in Kofax Express 2.0 Service Pack 2

New Features

The following new features can be found in the Kofax Express 2.0 Service Pack 2 release.

  • Improved Bar Code Document Separation (SPR00070309)

For more information on this new feature, refer to the New Features section located on page 6 of the Kofax Express 2.0 Service Pack 2 Notes document.

Changes in Behavior

The following changes of behavior can be found in the Kofax Express 2.0 Service Pack 2 release.

  • Product Limitations
    • A warning is issued any time the size of a batch reaches 10,000 images.
    • Your computer is checked at regular intervals to verify that 1 GB is always available for image storage.

For more information on these behavior changes, refer to the Changes in Behavior section located on page 6 of the Kofax Express 2.0 Service Pack 2 Notes document.

Resolved Problems

The following resolved problems can be found in the Kofax Express 2.0 Service Pack 2 release.

  • Incorrect License Message (SPR00083107, SPR00083317)
  • Export Failure with OCR Fast Mode (SPR00085310)
  • Batch Status Not Retained After Export (SPR00069012)
  • Export Failure for Folder Names with Trailing Space (SPR00070349)
  • Degraded Performance for Switch Between Large Batches (SPR00085309)
  • Space Characters Removed With OCR Text Over Image (SPR00055173)
  • Multifeed Settings Unavailable for Supported Scanners (SPR00073265, SPR00074007)
  • SharePoint Library Name with Unicode Characters Produced Error (SPR00069172, SPR00083647)
  • Contrast and Brightness Settings Not Saved (SPR00066096)
  • Choice List Index Fields Problematic When Linked to Database (SPR00083420)
  • Inconsistent PDF Export with OCR (SPR00068958)
  • High-Volume Jobs Caused Out of Memory Errors (SPR00085308)
  • Endorser Settings Not Saved for Kodak Trūper 3610 Scanner (SPR00070075)

For more information on these new features, refer to the Resolved Problems section beginning on page 6 of the Kofax Express 2.0 Service Pack 2 Notes document below.

Kofax Express 2.0 Service Pack 2 Notes Document

Click on the link below to access the following Kofax Express 2.0 Service Pack 2 document.

Kofax Express Support description

Kofax Express Support

Support for the Kofax Express product is provided via the Kofax Customer Portal and by telephone. Click here to move to the Kofax Customer Portal login page.

The Kofax Express Support group is comprised of a group (discussed on the Support Options Web page), whose members are knowledgeable in all aspects of the Kofax Express product, including installation, configuration, and operation. This group receives ongoing product training from our Engineering department relating to the general Kofax Express product and their specific areas of expertise.

For details regarding technical support available for all Kofax products, please review the current Support Overview & Options and Product Support Eligibility Matrix Web pages.