Kofax Front Office Server 2.7 Supported Configurations

Kofax Front Office Server 3.5.2 R2 (Service Pack 2, Release 2) is the latest release of the Kofax Front Office Server product.

The Kofax Document Exchange Server product name has been changed to Kofax Front Office Server

To access the following Web pages for this release, please click on the desired page's link.

Application Notes - Frequently Asked Questions - Revision Levels  - Supported Configurations

System Requirements

The server and client workstations used for Kofax Front Office Server must meet the system requirements described in this section.

3rd Party Software Platform Components

Please refer to the Kofax Cross Product Compatibility Matrix for 3rd Party Software Platform Components for this product (select the desired matrix format below).

Kofax Cross Product Compatibility Matrix.pdf

Kofax Cross Product Compatibility Matrix.xls

This matrix lists the versions of 3rd Party Software Platform components that are supported for use with Kofax products. Kofax is committed to ensuring that our products work with these component versions and addressing issues that arise when our products are used in conjunction with them. Unless otherwise specified, we do not support the use of our product in conjunction with versions of software other than those listed in the Kofax Cross Product Compatibility Matrix. Once you have opened the file, click on the product tab that corresponds to this product.

Server Requirements

Supported Databases for the Enterprise Configuration

The tables below show databases supported for use with Kofax Front Office Server in an Enterprise configuration in single-server and cluster systems. Although not explicitly tested, Kofax offers technical support for all supported databases. Databases marked as certified represent those which have been explicitly tested against Kofax Front Office Server functionality.

Databases Supported in an Enterprise Configuration (Single-Server)

Databases Supported in an Enterprise Configuration (Cluster)

Support for User Account Control (UAC)

Kofax Front Office Server 2.7 supports User Account Control (UAC) on Windows Server 2008. If you are using Kofax Front Office Server in an enterprise configuration, you need to use a Windows user account with administrator rights to start the KofaxServer service. This user account must also have full access to the folder used for the Kofax Front Office Server shared
folder. Refer to the Kofax Front Office Server Administrator’s Guide for information about changing the user account for the KofaxServer service. The user account for the KofaxServer service does not need to be changed for UAC if Kofax Front-
Office Server is installed in a Departmental configuration.

Minimum Hardware Requirements

The server must meet the following minimum hardware requirements. Production servers should exceed these requirements.

• 2 GHz Pentium 4 or compatible microprocessor
• 2 GB RAM
• 100/1000 Mbps network card (10 Mbps not supported)

Hard Drive Space Requirements

Make sure that there is sufficient space on the hard drive for the database. A minimum of 25 GB is recommended as an initial amount of free hard drive space. Additional space will be needed as the database grows. Refer to the Kofax Front Office Server 2.7 Administrator’s Guide for information about configuring Kofax Front Office Server to allow sufficient free drive space.

Host Name

The computer’s host name should not exceed 15 characters, which is a requirement for the embedded database installation. If you cannot modify the host name to meet this requirement, install Kofax Front Office Server on another computer.

The host name of a computer should not be changed after Kofax Front Office Server has been installed. Changing the host name may cause problems with licensing and connecting to MFPs. You can restore licensing by changing the host name back to the one you used when you licensed Kofax Front Office Server.

The host name of an MFP also should not be changed after it has been added to Kofax Front Office Server. The Administration Console does not recognize that the MFP’s host name has changed, but instead recognizes it as a different device. If you add the device with the new host name, the Administration Console will have two records for the same device.

Port Configuration

Ports 80 and 8080 must be available for use by Kofax Front Office Server. If IIS, a Web server, or another application uses these ports, reconfigure it to use different ports. If IIS, a Web server, or an application cannot be reconfigured, disable or uninstall it or install Kofax Front Office Server on another computer. If you are installing Kofax Front Office Server on a computer with Kofax Capture and Kofax Capture Import Connector - Web Services, refer to Installing Kofax Front Office Server with Kofax Capture beginning on page 21 of the Kofax Front Office Server 2.7 Installation Guide.

Some MFPs also need port 8888 open in the network connection between Kofax Front Office Server and the device. Refer to the MFP administrator guide for information.

Client Requirements

This version of Kofax Front Office Server provides browser-based applications, the Web Client and the Administration Console, which require the following.

Note: For information on additional requirements if you want to allow users to scan directly from the Web Client (using the feature called WebScan), refer to Setting Up to Scan Directly from the Web Client beginning on page 24 of the Kofax Front Office Server 2.7 Administrator’s Guide.

Monitor Display Resolution

To view client software correctly in a browser, the monitor display resolution must be at least 1024 x 768 with 16-bit color and Normal fonts.

Certified Web Browsers

Kofax Front Office Server requires a Web browser to run thin clients and view the Help. The following browsers have been tested with Kofax Front Office Server:

• Microsoft Internet Explorer 6.0 and 7.0
• Mozilla Firefox 1.5 and 2.0

Note: Firefox support is deprecated in this version of Kofax Front Office Server.

Adobe Reader Requirement

To view PDF files on Kofax Front Office Server client workstations, you need the current version of Adobe Reader.

Supported Hardware and Software

Kofax Front Office Server supports the following hardware and software, including MFPs, destination types (such as content management systems), and versions of Kofax Document Scan Server. Refer to the indicated documentation for instructions to set up the product for use with Kofax Front Office Server.

Certified MFPs

MFPs are listed in the Kofax Cross Product Compatibility Matrix. Refer to the appropriate Kofax Front Office Server MFP administrator’s guide for instructions for installing and configuring the necessary software. MFP administrator’s guides are in the \setup\Guides folder on the Kofax Front Office Server installation media and are installed with the product in the \Documentation\Guides folder. Additional information for some families of MFPs is below.

Hewlett-Packard MFPs

Instructions for configuring the HP MFPs are in the Kofax Front Office Server 2.7 Administrator's Guide for HP MFPs, which can also be found in the KFS 2.7 software for HP LaserJet multifunction peripheral (MFP) products download file, located here.

The group indicates which Open eXtensibility Platform for Devices (OXPd) software to install. HP models have similar numbers, so make sure that you identify the group number correctly.

For firmware, memory, and other requirements, refer to the release notes provided with the OXPd. Instructions for opening the HP release notes is provided in the Kofax Front Office Server 2.7 Administrator's Guide for HP MFPs.

Lexmark MFPs

Instructions for configuring the MFP are in the Kofax Front Office Server 2.7 Administrator’s Guide for Lexmark MFPs, which can also be found in the KFS 2.7 software for Lexmark download file, located here.

Note: The Lexmark MFP must have a hard drive to provide sufficient storage space for images. If the MFP only has flash memory, install a hard drive before using it with Kofax Front Office Server.

Ricoh, Gestetner, Lanier, and Savin MFPs

The Kofax Cross Product Compatibility Matrix shows certified Ricoh MFPs and corresponding Gestetner, Lanier, and Savin models. Instructions for configuring the MFP are in the Kofax Front Office Server 2.7 Administrator’s Guide for Ricoh MFPs.

Make sure that you are using the Platform version indicated on the list. If you need to install an Embedded Software Architecture card, use the type indicated.

Fujitsu Network Scanners

Instructions for configuring the network scanners are in the Kofax Front Office Server 2.7 Administrator’s Guide for Fujitsu Network Scanners, which can also be found in the KFS 2.7 software for Fujitsu Network Scanners download file, located here.

Certified versions of Kofax Document Scan Server

Kofax Front Office Server supports the current firmware release of Kofax Document Scan Server. Refer to the Kofax Web site for firmware releases and supported scanner. Information about setting up a Kofax Document Scan Server is in the Kofax Front Office Server Installation Guide and the Kofax Front Office Help.

Certified Scanners for WebScan

WebScan enables you to scan directly from Kofax Front Office with a scanner connected to the client workstation, and the client workstation installed with either VRS 4.2 or a TWAIN driver. To ensure the best image quality, it is recommended that you use WebScan with VRS 4.2.

The following scanners are currently certified for use with WebScan. The list identifies with an asterisk (*) those scanners that are bundled with VRS (either Professional or Basic).

• Canon DR-2010C, DR-2510C
• Fujitsu: fi-6130*, fi-6140*
• HP: ScanJet N9120*
• Kodak: SCANMATE i1120, i1420
• Visioneer: 9750*, Patriot 470*
• Xerox: DocuMate 272*

For information about setting up to scan directly from Kofax Front Office, see the Setting Up to Scan Directly from the Web Client section beginning on page 24 of the Kofax Front Office Server 2.7 Administrator's Guide.

Supported Fax Servers

The following fax servers have been verified to work with Kofax Front Office Server 2.7.

• Kofax Communication Server 8.1
• RightFax Fax Server 9.00 SP2 with RightFax Fax Util 9.0.0.307 and RightFax Fax Util 9.0.3.426
• Biscom Fax Server 2.0.4.0 with FAXCOM Client 9.1.6

For information about the fax server, refer to the documentation that came with the fax server or contact the server administrator for support.

Fax Connector Support

Kofax Fax Connector for the Document Exchange Server 2.7 enables you to route received faxes to inboxes and/or queues in Kofax Front Office. For instructions on configuring the Kofax Front Office Server 2.7 product, refer to the Kofax Front Office Server 2.7 Configuration Guide for Fax.

Prior to configuring the Kofax Fax Connector to send documents by fax, be sure that you have done the following:

• Set up and configure one of the following fax servers shown above as described in the fax server documentation.
• Confirm the following is installed:
  • Windows Server 2003 (Standard or Enterprise Edition) with Service Pack 2
  • Kofax Front Office Server 2.7, on a server where it will be able to communicate with the fax server.

The table below outlines the supported fax connectors.

Important: Before you begin using Kofax Fax Connector to receive and route faxes, be sure that Kofax Queue (listed under Destination Types) is enabled in Kofax Administration Console. Enabling Kofax Queue is required even if you choose not to configure the routing of faxes to a queue.

• Certified Kofax Fax Connector Modules

  • Kofax Fax Connector 1.03.02
• Kofax Fax Connector 1.04.08
• Workflows
• Test tools

Kofax Front Office Server 2.7 Certified Destination Types

The following table shows Kofax Front Office Server 2.7 supported product destinations.

For instructions on configuring the destination type with Kofax Front Office Server, refer to the configuration guide for the appropriate destination type listed in the Configuration Guide column. The destination type configuration guides are also located in the setup\Guides folder on the Kofax Front Office Server installation media and are installed with the product in the Documentation\Guides folder.

Supported Destinations