Knowledgebase Scanner Configurator
Knowledgebase

Visit the Kofax Knowledgebase for technical information on Kofax products updated on a daily-basis. Search by product, version, category and scanner makes.

 Scanner Configurator

Get detailed scanner compatibility and configuration recommendations for Kofax products including the latest releases of our hardware boards, runtimes and VRS.
   

Support By Product
 

Support Options Web Incident Management System (US) Warranty Services / Product Registration

View our support options and contact information. Read information on the changes to our support program.

Enables eligible contacts in the US to enter support requests, receive answers, and review Web support incident history online.

Find warranty, repair information, RMA form and product registration here.
     


Product Notices

Ascent Product Notices

Kofax Capture / Ascent Capture Notices

Ascent Capture 6.x & 7.x

  • Ascent Capture and Windows Vista Notice
  • Temporary Ascent Capture Activation Code
    You can now request a temporary Ascent Capture Activation Code to address the following needs:
    • Volume Increase
    • Date Rollback
    • Evaluation Date
    • Move Software License

The license generated will address the above situations for 5 days hence. At that time, the temporary license will expire.
Click here to move to the Temporary Ascent Capture Activation Code Web page.

  • Ascent Capture and Windows XP Automatic Update (which includes .NET Framework 2.0)
    Click here to learn more about support for the Ascent Capture product with the Microsoft Windows XP Automatic Update (which includes .NET Framework 2.0).

Ascent Capture 7.5x

  • Install for Ascent Capture 7.5x on workstations with hardware VRS 1.0x Scanners
    Kofax Image Products is now happy to announce, for a limited time, continued Ascent Capture 7.5x support for the following Legacy Hardware VRS 1.0x scanners.
    • Böwe Bell + Howell 2020D FB VRS
    • Böwe Bell + Howell Copiscan 8000 Plus (VRS) Series (8080, 8100, 8125)
    • Fujitsu ScanRight 4097 VRS
    • Fujitsu ScanRight 4099D VRS
    • Ricoh IS450 VRS (North America only)

Refer to page 27 of your Ascent Capture and Ascent Capture Internet Server 7.5 Installation Guide

Ascent Capture 7.0x

  • Install for Ascent Capture 7.0x on workstations with hardware VRS 1.0x Scanners
    Kofax Image Products is now happy to announce, for a limited time, continued Ascent Capture 7.0x support for the following Legacy Hardware VRS 1.0x scanners.
    • Böwe Bell + Howell 2020D FB VRS
    • Böwe Bell + Howell Copiscan 8000 Plus (VRS) Series (8080, 8100, 8125)
    • Fujitsu ScanRight 4097 VRS
    • Fujitsu ScanRight 4099D VRS
    • Ricoh IS450 VRS (North America only)

Click here to access the installation instructions for AC 7.0 English and German.

  • Ascent Capture 7.0x / Microsoft SQL Server 2000 SP4 wrapper
    Ascent Capture 7.0x wrapper file to fix the Microsoft SQL Server 2000 SP4 installation problem can be found in the Patches section of the AC 7.0 Downloads Web page. This problem does not exist in Ascent Capture 7.5.

Ascent Capture 6.x

  • Microsoft SQL Server 2000 SP4 install problem fix
    Ascent Capture 6.x wrapper file to fix the Microsoft SQL Server 2000 SP4 installation problem can be found on the AC 6.0 Downloads Patches Web page.
IP Notices

Image Processing Product Notices

VRS Notices

VRS 4.0

  • Click here to learn more about support for VRS products with the Microsoft Windows XP Automatic Update (which includes .NET Framework 2.0).
 

End of Sale & End of Support Notices

End of Sale & End of Support

Click on the links below to access the Kofax product's End of Sale and End of Support announcement.

OS & Kofax Policies Notices

Operating System Support Notices

Kofax Policies