Sales Order Processing Sales Order Processing

Sales order processing is an important step in a series of processes that leads directly to revenue for your company. And the way your company handles its sales orders says a lot about it.

Traditionally, most sales orders arrive via fax, and processing these can be a costly, manual and time-consuming process. But if you could process your orders quickly, efficiently, and correctly, every time, you would not only generate revenue more quickly, you would also promote better customer satisfaction, which leads to repeat business.

To process orders correctly and reduce customer inquires about order status, you need a tool that can both automate your processes and integrate with your existing enterprise systems.

Order processing is a fast-paced operation involving multiple people, departments and critical transactions. Rush orders need to be identified and expedited. Complex orders may need to be routed to specialized staff. And your customers want to know when their orders have been received, are in-process or are routed for fulfillment. But the processes that support your sales orders – such as auditing and customer feedback – are often manual.

The Kofax Solution for Sales Order Processing addresses these issues by providing an automated system for capturing incoming sales orders regardless of the delivery format (fax, paper, email, EDI, and so on), and automatically integrating that data with your back-end systems. It can help manage rush orders, automate customer communications regarding order receipt and progress, and properly route fax communications that were intended for another department. It can even help you better up-sell and cross-sell by delivering automated messages suggesting additional purchases based on the current order.

Solution for Sales Order Processing delivers:

This solution is built on Kofax Intelligent Capture & Exchange — a highly automated solution that links back-office information processes, front-office knowledge workers, and customers and partners around the world, enabling organizations to exchange information automatically with anyone, anywhere, in any format.