Kofax TotalAgility
Manage Business Processes for Greater Organization Agility
TotalAgility delivers industry leading BPM integration with the Microsoft product portfolio.
Kofax TotalAgility is deployable on the Microsoft Windows Azure platform allowing clients to combine the high availability, power and scalability features of Azure with Kofax's industry leading BPM and Dynamic Case Management suite.
TotalAgility extends the support for simple processes contained within SharePoint to deliver support for complex business processes using BPM. Tight SharePoint integration is crucial for Case Management processes which are often content heavy. For process designers TotalAgility includes multiple SharePoint nodes to facilitate rapid process design and integration to SharePoint. TotalAgility also provides web parts for clients who wish to continue to use SharePoint as their primary web portal and productivity space for their teams. These web parts reduce application switching, allowing SharePoint users to participate in TotalAgility processes directly from their SharePoint portal.
For organizations that have deployed Microsoft Dynamics as their CRM application TotalAgility transforms how they deliver customer service processes. TotalAgility empowers customer facing employees using Dynamics by delivering support for complex, unpredictable business processes which often trip up customer service organizations.
TotalAgility includes multiple process nodes to facilitate rapid process design and integration to Dynamics CRM and allows CRM users to participate in TotalAgility processes directly from their Dynamics portal.
TotalAgility delivers collaboration support and guidance to knowledge workers through its integration with Microsoft Lync. Case workers can collaborate on a case or be automatically presented with contact and presence information of colleagues best placed to help or advise them at that stage of the case. Uniquely TotalAgility can automatically route cases to participants based on their Lync presence status.
TotalAgility provides a comprehensive "out of the box" integration with Microsoft Exchange. TotalAgility actions can be automatically triggered on email events and can be configured to automatically extract email attachments.
