Today’s customers require ease-of-use, self-service, fast response times, collaboration and process visibility—from any device, anywhere. However, information-intensive interactions such as filing a claim, applying for a mortgage or patient admissions are still often labor intensive, slow and prone to error. This is because the backbone systems that run most businesses—systems of record such as ERP, ECM, BPM and CRM—were designed to run a business efficiently, but never intended to provide a high level of interactive self-service, speed, awareness, collaboration and adaptability.
Smart process applications (SPAs) are a new category of software that provides an essential link between systems of record and systems of engagement, or the ways in which customers interact with an organization. These systems of engagement include face-to-face interactions in branch offices, web portals, mobile apps and social media.
However, developing SPAs requires acquiring, integrating, deploying and administering different capture, business process management, dynamic case management, mobile and analytics software. Because of this, SPAs are typically difficult, costly and labor-intensive to implement. Not any longer.
Kofax TotalAgility™ 7.0 is the world’s first unified smart process application development and deployment platform. It combines mobility, information capture, process management, and analytics to simplify and streamline building SPAs. Without needing to modify any systems of record, you can design process, develop and deploy applications—all on a single platform for lower TCO and faster time to market.
TotalAgility 7.0 also incorporates multi-channel capture for batch or transaction based capture applications across centralized and distributed sites—as well as at the Point of Origination™ when and where customer facing interactions occur—eliminating the need to integrate disparate capture products.
TotalAgility 7.0 dramatically simplifies the First Mile™ of information-intensive customer interactions. In doing so, it enables you to significantly increase responsiveness to customers and improve service levels while simultaneously reducing operating costs. The result is a significant competitive advantage—and a way to better manage and grow your business.