Kofax TotalAgility in the First Mile™
TotalAgility solves the First Mile™ challenge of effectively processing the real-time, information-rich interactions involved in any customer journey. TotalAgility transforms and simplifies the interactions between that customer and anyone else involved in helping him or her to open a new account, finalize an insurance claim, resolve a reported incident–any First Mile business process.
TotalAgility provides an essential link between systems of engagement and systems of record to help increase responsiveness to customers, improve service levels to gain competitive advantage, and better manage and grow business while simultaneously reducing operating costs.
TotalAgility incorporates information capture, process automation and case management, process intelligence and analytics, customer communication management and eSignature, and comprehensive system and data integration capability--all in a mobile-first, omnichannel engagement context.
TotalAgility Provides an Essential Connection
TotalAgility connects customers via their preferred channel to improve engagement
TotalAgility enables the transformation from physical to digital interactions in any key business process. By delivering fully digital customer engagement interactions anytime, on any device, from virtually anywhere, TotalAgility accelerates business processes, cuts costs and increases customer satisfaction.
Streamline Decision Making
TotalAgility optimizes the connection between systems of engagement and systems of record as information collected from the customer or supplier, third party services, and internal systems can be “straight-through” processed accurately and automatically, or presented to knowledge workers in an integrated way to streamline human decision making.
Facilitate Mobile Applications
TotalAgility engages customers and others on their mobile devices. TotalAgility puts mobiles to work for information capture, process status, confirmations, task execution, approvals, exception resolutions, obtaining trailing documents, and any critical interaction.
Insightful Business Intelligence and Actionable Analytics
TotalAgility leverages the power of Kofax Insight™ to provide near real-time content and process data analytics for faster, more informed decisions and faster process optimization. It empowers workers to instantly change an in-flight process without IT assistance, for better, faster service.
Digital Transaction Management
TotalAgility leverages Kofax SignDoc® to remove the need for “wet signatures” – reducing latency in signature-dependent business processes while maintaining compliance to regulation and procedure.
Off-the-Shelf Flexible Integration
TotalAgility offers a variety of pre-built connector and web services, which allow customers to accelerate the implementation of their solution and to leverage and extend their existing software assets. It also utilizes the Robotic Process Automation power of Kofax Kapow™ to automatically grab information from websites, portals and other hard to reach data sources into your business process when you need it. This eliminates the people-intensive, manual integration still in place in many organizations.
Deploy in the Cloud or On-premise
TotalAgility was designed to embrace and fully exploit the cloud computing model. The platform is available in a comprehensive set of licensing and deployment models, including perpetual on-premise licenses, and multi-tenant or dedicated instance hosted SaaS subscription services. TotalAgility Cloud Service is a SaaS subscription service offering a highly scalable architecture environment for organizations who prefer cloud implementation.
Gain a Competitive Advantage
TotalAgility increases the efficiency and responsiveness of information-intensive business processes. It provides distinctive combination of capabilities that uniquely are pre-integrated so our customers deliver better experiences to their customers while reducing their costs of operation and distinguishing themselves from competitors. With TotalAgility, organizations respond faster to customers, increase employee productivity for more agile, flexible and competitive environments.