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Kofax TotalAgility

Leverage the world's first unified smart process application development and deployment platform

Kofax TotalAgility

Smart process applications (SPAs) are a new category of software that provide an essential link between systems of record such as ERP and ECM, and systems of engagement to help improve the way customers interact with an organization.

Kofax TotalAgility® is the world’s first unified smart process application development and deployment platform. TotalAgility provides an essential link between an organization’s systems of engagement and systems of record to help increase responsiveness to customers, improve service levels and gain competitive advantage in order to better manage and grow businesses while greatly reducing operating costs.

Kofax TotalAgility in the First Mile™

TotalAgility combines information capture, business process management (BPM), dynamic case management (DCM), collaboration, mobility and analytics to solve the First Mile™ challenges of effectively processing real-time, information-rich customer interactions.

TotalAgility provides an essential link between systems of engagement and systems of record to help increase responsiveness to customers, improve service levels to gain competitive advantage, and better manage and grow business while simultaneously reducing operating costs.

TotalAgility also incorporates multi-channel capture for batch or transaction based capture applications across centralized and distributed sites—as well as at the Point of Origination™ when and where customer facing interactions occur—eliminating the need to integrate disparate capture products.

Essential Link

Streamline Decision Making

TotalAgility optimizes the connection between systems of engagement and systems of record as information collected from the customer or supplier, third party services, and internal systems can be “straight-through” processed accurately and automatically, or presented to knowledge workers in an integrated way to streamline human decision making.

Facilitate Mobile Applications

TotalAgility allows organizations to engage customers on their mobile devices for sales and service with content that is unique to them—for both information capture as well as for process status, confirmations, approvals, exception resolutions, obtaining trailing documents, and changes requiring their attention.

Deploy in the Cloud or On-premise

TotalAgility was designed to embrace and fully exploit the cloud computing model. The platform is available in a comprehensive set of licensing and deployment models, including perpetual on-premise licenses, and multi-tenant or dedicated instance hosted SaaS subscription services.

TotalAgility in a SaaS subscription service offers a highly scalable architecture environment for organizations with fluctuating conditions that need:

  • On-demand Computing Resources – If a customer experiences a peak in demand, TotalAgility can accommodate this need as a robust, multi-tenant cloud offering.
  • Quick Provisioning – Get up and running quickly on the cloud much faster than non-cloud environments.
  • Low Startup Costs - The cloud-based service does not require initial capital investment, thus making the platform available and affordable to more organizations.
  • High Availability – TotalAgility was specifically built for deployment on Windows Azure, the open and flexible cloud platform that delivers a 99.95% monthly SLA.
  • Dedicated Instance Option – Customers who want to control their own upgrade timing can purchase a dedicated instance of the TotalAgility software as a service, instead of sharing a public instance with other organizations.

Gain a Competitive Advantage

TotalAgility increases the efficiency and responsiveness of information-intensive business processes. It combines multichannel information capture, process management, case management, collaboration, mobility and analytics into a unified platform—eliminating the need to integrate disparate products. The result is lower total cost of ownership and faster return on investment, while avoiding the need to modify existing systems of record. With TotalAgility, organizations respond faster to customers, increase employee productivity for more agile, flexible and competitive environments.  

Platform Diagram

A Versatile Platform

TotalAgility provides multichannel capture, business process dynamic case management, mobile and analytics capabilities in the world’s first single, fully-integrated product offering.

Reduce Operating Costs

TotalAgility reduces error-prone manual processing and latency while improving customer satisfaction, competitive positioning and profitability.

Optimize the Customer Experience

By delivering responsive, dynamic business processes that maximize self-service models, TotalAgility improves responsiveness and enhances the customer’s experience and  engagement.

Provide Mobile Access

TotalAgility extends information capture capabilities, smart process interactions and HTML 5 interfaces to any mobile device, to improve collaboration and reduce time and cost from information-intensive business processes.

Integrate With Any System

Integrates with systems of record to create an essential link to customers, in the manner in which they want to communicate, without labor and cost-intensive modifications to legacy applications.

Deploy On-premise or in the Cloud

TotalAgility is specifically designed to give organizations the flexibility to deploy either on-premise or in the cloud.

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