Professional Services

Kofax Professional Services (KPS) provides our customers with resources that are dedicated to helping you deliver Kofax solutions that meet your business requirements. KPS boasts an excellent track record and an expert staff skilled in Kofax technologies, contemporary development tools, and industry expertise. KPS delivers solutions based on Kofax products so our team has developed established best practices that we provide to every customer in delivery of a Kofax solution.

What types of assistance can Kofax Professional Services offer?

Our consultants are experts in designing and deploying solutions that solve real world problems. We have specialists in enterprise capture and teams that are experienced in building capture enabled business process management (BPM) solutions using the complete suite of Kofax products.

Solving a business problem means understanding the environment in which the solution needs to work. Kofax Professional Services (PS) understands our customers have a range of complex challenges, including:

The Kofax Professional Services implementation approach is designed to ensure that our solutions work successfully in the demanding environments they are deployed into and that customers have the knowledge needed to manage them. Here's a sample of how we can assist:

Business Process and Technology Review

These types of engagements involve expert-level consulting from our experienced senior staff. We custom fit our analysis to your business to ensure that you get the most out of your Kofax investment.

Enterprise Best Practices
Enterprise systems are complex and they require expert-level experience and foresight to execute solutions correctly. Our consultants will help you mold your Kofax system into a high-performing, Enterprise-class system.

Global Deployment Strategies
Your global business depends on your distributed systems working correctly together. Our consultants will help you plan your rollout of Kofax technologies across your global enterprise.

Business Process Re-Engineering (as it applies to Kofax
products)
Your business processes need to compliment the systems you are using. Our consultants will analyze your business processes and recommend changes to ensure you are getting the most out of your Kofax investments.

Workflow Management (as it applies to Kofax products)
Your day-to-day management of your workflow is paramount to the success of your system. KPSG can help you take control of your system and ensure it continues to operate at its highest levels.

Kofax Capture Infrastructure and Scaling Design
Designing a scalable system ensures that you maintain your service levels through normal load as well as unexpected peaks. Our consultants will help you design your system to ensure it scales and you maintain your service levels.

Technical Optimization of your Kofax System
Our consultants will analyze your Kofax system end-to-end and ensure that it is optimized so you can achieve higher accuracy and throughput performance.

Kofax Operator Productivity Improvements
Your investment in your operators is typically higher than the technology. We want to ensure that your operators are performing at their highest productivity levels. Our consultants will analyze your front-line operators and make recommendations to improve their performance.

Kofax Infrastructure Maintenance Procedures
Our consultants will work with your IT staff to ensure that your staff is equipped with the knowledge and best practices for maintaining your Kofax system. By following our best practices, you put yourself in the best position for keeping your system running at its highest levels.

 

Post-Implementation Services

Kofax Administrator Workshop
Kofax Professional Services provides workshops for Kofax administrators with training tailored its clients' needs. These workshops cover Kofax system maintenance, backup and monitoring.

Kofax Expert Support
Kofax Professional Services Expert Support allows clients and system integrators to have access to experience and the knowledge for a specific time frame or project.

Kofax Expert Training
Kofax Professional Services offers On-Site / Off-Site training based on specific project or Kofax product. These training sessions are tailored to our clients or System Integrators needs and delivered by a senior professional with hands on experience.

Kofax Technical Performance Optimization
Kofax Professional Services offers its expertise to enhance currently installed Kofax environments. There may be several reasons for Technical Performance optimization such as:
  • The current system may be running for a period of time and a maintenance is needed
  • The current system has been implemented and a several features has been implemented as an add-on and the performance may have degraded
  • Database Cleanup
  • Kofax Capture Batch class implementation
  • Kofax Transformation Modules fine-tuning

 

Workflow and Business Process Automation Consulting

The MarkView Consulting Services team of technical and business process experts delivers an integrated services portfolio. Our professionals' expertise and experience is applied to evaluate the way you do business today, and deliver a solution to:

The MarkView Consulting Services team are experts with best practice experience, application and technology knowledge, and implementation expertise. Our solutions increase the efficiency and effectiveness of financial transaction processing by eliminating or redesigning expensive, redundant, time-consuming tasks.

Over the past 16 years, MarkView Consulting Services professionals have provided hundreds of solutions to Global 2000 companies. The experience we have gained allows us to perfect a fixed price services offering with a team approach, our own time/resource-sensitive implementation methodology, and a full range of learning and technical support services.

Implementation Services

Our Approach

The Kofax Professional Services team implementation methodology is based on industry standard approaches, the specific demands of BPM and information capture implementation and the needs of our customers. The Kofax PS Best Practice methodologies enable us to achieve consistent results and empower our client's to manage the solution moving forward.

For new deployments, customers typically engage with Kofax PS in a full lifecycle implementation. Customers can choose between a combination of productized packaged services, implementation frameworks and custom engagement models. We offer an implementation approach that follows an iterative waterfall cadence:

The Kofax PS team also has extensive experience delivering solutions following an Agile approach. We offer this through a unique combination of highly productive iterative approach, BPM disciplines and agile techniques to deliver better-performing business processes quickly. We fix your implementation timeframe and work closely with you to prioritize requirements and jointly deliver on commitments.

Kofax Professional Services will work with you to determine what approach best suites your objectives.

Business Process Solutions

Healthcare
Kofax Professional Services has implemented several systems to process claim forms such as CMS 1500, UB92 and classification of medical records for both hospitals and healthcare service providers.

Mortgage and Financial
Kofax Professional Services has implemented several systems for processing mortgage applications. These systems not only scan and extract data from the mortgage documents but also automatically classify and separate documents without separator sheets thus reducing the labor intensive work dramatically.

Invoices
Kofax Professional Services has implemented hundreds of invoice processing systems. These systems are designed to capture invoice information and as well as line item details from the paper invoices. Kofax Professional Services implemented such systems to communicate with other environments to ensure the accuracy and validity of the extracted data. Accuracy and Validity of this data depends on custom build business rules defined by clients and implemented by Kofax Professional Services.

Order Processing
Several of Kofax clients rely on Sales order processing systems implemented by Kofax Professional Services. These systems can automatically receive the orders from fax servers, extracts the order information and generate sales order numbers in connection with other systems such as SAP or Oracle. Kofax Professional Services also works with its clients to customize business rules with its feature rich Validation module such as validating fields, database lookups and single click entry.

Kofax e-Transactions
Kofax Professional Services works with its clients and their suppliers to create optimum solutions for the data exchange and eliminate the paper where necessary. Kofax Professional Services can customize its solutions to create and/or generate EDI solutions between buyers and suppliers. These EDI solutions, Kofax e-Transactions, can be applied to Invoice Processing, Sales Order processing or any other document exchange

Telecommunications
Kofax Professional Services has helped telecommunications providers streamline operational processes, address revenue leakage and optimize customer value. Projects have included streamlining customer provisioning for a Global Telecommunications provider, integrating billing systems, and automating customer orders to provide processes for UK telecommunications companies.


Standard Offerings

Kofax Professional Services has extensive experience in information capture and BPM, certified consultants and highly skilled project managers. We can provide solutions in the following areas:


Business Process Automation
Kofax Professional Services has automated critical business processes in many sectors including banking, insurance, financial services, government and manufacturing. Solutions have been deployed to support operations in customer care, personnel management, accounting and claims processing. Kofax PS has in-depth experience integrating the Kofax product suite with 3rd party technologies such as Microsoft® SharePoint® and Microsoft Dynamics®.

Dynamic Case Management
More complex business processes often have an element of unpredictability to them, where, in addition to a predictable process flow, key events may occur in an unpredictable order and often involve expert knowledge workers in determining appropriate next actions. Kofax Professional Services have a strong history of delivering case management solutions that strike the right balance.

Fixed Form Extraction
Forms that we can control the layout such as Credit Card Application Form, Shipping Slips or internal forms where we can have types and printed information are considered fixed forms.


Enterprise Offerings

Enterprise-level systems have special needs that require the expertise from the manufacturer. Kofax Professional Services offer this insight and expertise to ensure that these needs are met with the depth and breadth needed to do it right.

Disaster Recovery Installation of Kofax Capture
Planning for a disaster is a sobering reality and Kofax Professional Services can help you build a plan to ensure that your Kofax system is operational as soon as possible. KPSG will work with your IT staff to install a site for Disaster Recovery purposes and ensure your staff is prepared in the case of such an emergency.

High-Availability Installation of Kofax Capture
Maintaining uptime is essential to enterprise-level systems and Kofax Professional Services can help you free your system of single points of failure.

Monitoring/Reporting of Kofax Capture
Monitoring your system is essential for ensuring that it is running at its highest levels. Kofax Professional Services can work with you to ensure you are effectively managing your workflow by using all of the monitoring and reporting tools at your disposal.

 


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