Kofax enables government organizations to improve service and provide transparency by automating the First Mile™ of citizen interaction. Kofax solutions automate the capture, processing and archiving of documents to help agencies increase efficiency, reduce costs and improve citizen services. Agencies can rapidly implement automated, adaptable work processes that foster collaboration and provide continuous improvement in service quality.
Information is no longer paper-based, and customer requests are processed across departments and locations without loss of data integrity. People receive decisions more quickly, and processes are designed to evolve to meet future needs. Kofax solutions for government help agencies expand services, stimulate economic growth, provide better citizen services and comply with privacy and changing compliance requirements.
Streamline Case Management
Provide a comprehensive view of each constituent across multiple programs by making all case information available to the caseworker. In addition, provide the flexibility to choose or define alternative paths towards the resolution of a case in real time. With Kofax solutions, organizations can improve the speed and quality of case resolution by focusing on the information needs of both the caseworker and citizen.
Deliver Efficient Citizen Benefits
Manage citizen benefits throughout the lifecycle at the same level of service that constituents have grown to expect in the private sector. With Kofax solutions, government organizations can offer constituents easy self-service access via the web, fax, telephone, or even mobile devices, such as tablets and smartphones. This flexibility allows for the tailoring of interactions to individual citizens while minimizing the time and costs of every interaction.
Meet Tomorrow’s Challenges Today
Kofax enables government agencies to streamline and optimize information flow across programs and agencies to improve citizen service. With its best-in-class enterprise capture solutions, Kofax empowers government organizations to meet today’s challenges with touchless information flows that drive world-class citizen benefits, case management, and other government applications—while driving down costs and improving citizen services.