Digitizing inefficient, paper-based processes is key to achieving operational excellence. Insurance organizations attempting to keep up with the demands of a tech-savvy, device-enabled consumer base recognize the need but struggle deciding where to start.
During a recent conference, Celent moderated a session in which the attendees were divided into teams, provided some basic guidelines around scope and budget and were asked to identify their top 5 projects to achieve operation excellence….in 20 minutes! The results are both interesting and surprising. In this report, you will:
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