Unified Messaging
With an integrated Unified Messaging solution business information is available via different media such as email, fax, telex, phone, SMS or MMS. Individuals can access this information via different devices while in the office, on the road or anywhere their business takes them.
As a result, accessing information from various sources such as a computer, fax, or cell phone and searching for the appropriate communications channel is quicker and it can be smoothly integrated into an employee’s normal work environment – e.g. in their MS Outlook, Lotus Notes or Novell GroupWise mailbox.
The unified system ensures that business critical information is delivered to your company's employees efficiently and quickly. You will profit from considerably lower administration costs, motivated staff and a weekly workload reduction in the area of 30 -120 minutes per employee (Source: Intel study). Furthermore, double broadcasts are avoided, telephone costs reduced (VoIP), response times shortened and communications can be tracked.
Features:
- All messages and data available at a glance
- All messages can be accessed while away from the office
- No additional learning required - familiar Email Client user interface for e-mail, fax, Voice, SMS
- Centralized, single server approach integrates all communications
- Branch boxes for companies with several locations make unified messaging available wherever it is needed.
- High level of availability and the fault-tolerant configuration guarantee that information from the widest range of different communications channels can be called up reliably at any time
- Archive with integrated full text search that stores all messages independent of the media and format.
- All relevant communication events are tracked according to SOX, HIPAA, Basel II and the US Patriot Act.
- Administrator monitoring options cover the availability and utilization of the systems as well as of all sent and received messages
- Voice Mail systems with personalized recorded messages
- Users can define how voice messages should be forwarded
- Comfortable dialing directly from the address directory
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