Kofax solutions for claims processing enable P&C and life insurance organizations to transform the critical First Mile™ of information-intensive customer interactions. It can shorten claims processing times, reduce the cost of claims management, adapt to changing compliance requirements and be more responsive to policy holders.
With Kofax, all incoming claims correspondence is captured electronically and classified as soon as it enters the organization. Utilizing touchless processing, all relevant data is extracted and validated so that only complete and correct claims are routed for processing. The solution provides customer-facing employees, agents, brokers, adjusters and service organizations with a powerful scan-to-process platform that is specifically designed to speed claims processing, improve accuracy, and cut costs.
Capture Information at the Point of Origination
Claims and supporting documents such as photos or police reports can be captured from any source – including mobile devices, internet portals, desktop scanners and MFPs at the Point of Origination™ where customer facing interactions actually occur. The solution then extracts and ensures the validity of the content, facilitates the resolution of exceptions and acquisition of trailing documents, and uses dynamic workflows to ensure that the claims process is completed in a timely, accurate and cost effective manner to optimizing the customer experience.
Integrate Your Resources to Improve Claims Processing
By scanning at the Point of Origination, Kofax enables insurance carriers to integrate field resources, agents, brokers, and third-party service organizations into the claims process. This increases data accuracy and quality, closes the information gap between disparate departments, processes, and functions, and dramatically enhances information availability to improve business decisions based on insurance-specific rules and knowledge bases.