IDC Buyer Case Study: State of Utah Speeds Childcare Payments to Parents with the Help of Kofax Technology

IDC OPINION

The State of Utah Office of Recovery Services (ORS) is leveraging information capture to transform document-intensive processes and deliver compelling benefits to its constituents. The benefits of its new capture applications include:

• Significantly reducing the overall time it takes to collect and distribute child support payments to families in need, and raising collection rates (The timeliness of these payments makes a huge difference for families struggling to make ends meet.)
• Ensuring against the loss of its voluminous and irreplaceable case files in the event of a natural disaster (In the wake of Hurricane Katrina, government agencies everywhere are assessing their risks around maintaining paper-based files.)
• Improving the quality and consistency of the information in its case files, ensuring compliance with regulatory requirements, and streamlining the annual audit process
• Enhancing worker productivity – both in the office and (for telecommuters) at home

IN THIS BUYER CASE STUDY

This IDC Buyer Case Study discusses the State of Utah's implementation of Kofax to automate document-intensive processes at the Office of Recovery Services (ORS). ORS successfully digitized key workflows at its Child Support Services bureau – optimizing the time it takes for parents to receive funds from two days to just one in most cases, turning rooms full of file cabinets into much-needed office space, and streamlining case management for its case workers. Our buyer case study highlights the best practices that have made ORS' Kofax projects so successful, enabling the State of Utah to deliver compelling benefits to its constituents.

Download this IDC report in in PDF format.