The First Mile™ represents the information-intensive, real-time interactions customers have with an organization. This includes new accounts, loan applications, insurance claims and healthcare admissions … to name a few. These interactions are often manual, resource-intensive, complex and error-prone. And because brand perception and customer loyalty is heavily shaped by a good or bad First Mile experience, the Kofax mission is to help make the First Mile of business smarter.
Whether your goal is to:
- Digitize information for archives, visibility and compliance
- Automate processes for increased speed and accuracy
- Establish new levels of collaboration for better service
- Completely transform the very way in which you engage with customers
Kofax can help.
Business Need: Achieve Operational Excellence
In this stage of the journey, Kofax helps organizations achieve operational excellence by streamlining processes to add efficiency and access to business intelligence.
Kofax automatically extracts, understands and decides what to do with information captured from structured, semi-structured and unstructured documents,including hand-printed and handwritten forms, invoices, checks, correspondence and any other document type.
Whether information is on paper or in electronic files, parked at a central office or scattered on desktops and remote offices throughout the world, Kofax can automatically transform that data into structured electronic information, ready for delivery into business processes or analysis through business intelligence solutions.
And it doesn’t stop there. Particularly valuable for any organization with an online business, powerful data integration and analytics capabilities enable them to monitor competitive dynamics with near real-time insight. The benefits include faster reaction times, better intelligence and cost savings,all for a competitive advantage and optimized selling opportunity that accelerates revenue growth.
The next step in increasing the value of Kofax software is establishing new levels of engagement and collaboration by increasing customer intimacy. Learn More