The Technical Support groups which supports the Capture Installation, Configuration, Operation, and Web products, can assist with installation and configuration of the base Kofax Capture / Ascent Capture products as well as troubleshooting problems that occur in production.  They have lots of experience with installation problems, batch class setup, patch code and bar code problems, hardware key issues, OCR engines, MSDE etc. They provide support for the Ascent Xtrata, Kofax Capture Import Connector - Fax / Ascent Fax and Kofax e-Transactions products. They also can assist with the Kofax Capture / Ascent Capture Web products such as the Kofax Capture Network Server / Ascent Capture Internet Server and Kofax Capture Import Connector - Web Services / Ascent Collection Server.  They can assist with installation or connectivity problems across LANs, WANs or the Internet.